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Old 23.07.2011, 10:08
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A terrible experience at Inlingua (German school)

I started my German course at Inlingua last September. In the beginning, I thought the course was ok, even though the teacher was not especially good, but the group was small. However, due to some reasons, I changed the class in February, and somehow after the change, the teachers were quitting one after another, and I had three different teachers in 5 months.

The last teacher I had in June was really BAD, and I found it unacceptable. So I called the school and said I would like to stop my contract immediately, and they should refund the tuition to my company.

Then, they gave me a worse answer than NO, they told me according to the contract, I didn’thave any lessons left. I told them I still have 18 lessons left. When they show me the contract, I saw the date on the copy of contract was changed by hand. I was very unhappy about it, and told them they were not allowed to change the contract without informing me, and then I sent them the original contract by email.

After more than one week checking, they finally admitted their mistake, and apologized. They told me that they thought the original one was wrong, so they changed the copy (is that a joke?). Well, I think they probably thought I wouldn’t find out anyways, so they changed the copy. (Their contract looks very simple and unclear, so if you don’t count, you don’t know how many courses you have left)

And then, they told me I can’t cancel this contract, because they have showed “term of use” on their website. I told them their term of use was not valid, because I was not informed while signing the contract. They didn’t know what to say at that moment.

Almost one week passed,they came back and said the statement on the back of the contract is enough to say no to my request :
“Ersatz fuer versaeumte Stunden kann nicht gewaehrt warden. Dies gilt auch bei Krankheit und anderenVerhinderungen, welche nicht in den Verantwortungsbereich der Schule fallen“

Can anyone advise, if I have the right to get the refund according to this unclear statement?

Frankly, I didn’t pay the course myself, the company pays it. And I asked for the refund not because of the money, because of their attitude which made me angry. I don’t know if I overreact. I just want to remind everyone: PLEASE check everything carefully before you sign a contract with Inlingua (I found two mistakes on the contract before signing it), Inlingua is definitely the most snobby language school I have ever seen.
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Old 23.07.2011, 10:11
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Re: A terrible experience at Inlingua (German school)

Tell your company that you are quitting as they had problems keeping staff and their last teacher was crap. Say they also appear to have altered your contract by writing over the copy and not telling you.

Your company pays, it's up to them to either fight for a small refund, or to stop using the school - or just to threaten to stop using the school. You didn't pay, so I'd just walk away and push it on to your company to complain.
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Old 23.07.2011, 10:48
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Re: A terrible experience at Inlingua (German school)

I couldn't agree with Adrianlondon more


Let your company sort this out. They will have much more 'power' over them than an individual.

Altering a contract by hand in oder to deceive is illegal and they will back pedal faster than a school boy riding down a hill.


The fact that a) the teachers were all bad, and b) all leave.......... this just stinks of piss poor management (not necessarily the teachers fault).

Poor management will obviously lead to poor staff performance.


This school has serious issues..... I'd get out if I was you
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Old 23.07.2011, 10:50
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Re: A terrible experience at Inlingua (German school)

Two good answers... so...

Welcome to the forum
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Old 23.07.2011, 11:12
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Re: A terrible experience at Inlingua (German school)

I can understand your situation and deception. True, 3 different teachers in 5 months doesn't speak for the school.

But if I understand correctly,your main reason to cancel the contract is the teacher beeing "bad".
IMO the fact that you think the teacher is bad isn't enough for you to be elligible for a refund.
When making the contract, the school only garanteee that the teacher has the knowledge and competence to teach his/her subject and that he/she will do it according to the rules of Inlingua, nothing more.

If you think a teacher is really that bad, the only chance to prove it and eventually get a refund is:
- if you go and complain with all the students in your class
- if you can give concrete proofs of incompetence in the subjet beeing tought, or negligence or that the teacher isn't teaching according to the contract.

I once did complain at Migros Klubschule and we got another teacher but I first got all our class sign the complaint.

I hope you could find another teacher at Inlingua.
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Old 23.07.2011, 11:21
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Re: A terrible experience at Inlingua (German school)

Had I seen this Thread before replies were made, I would have deleted it.
To my mind, first-time posters with very negative or very positive reactions to a firm or a service are suspect.

Very positive recommendations are sometimes 'fake' and written by someone connected with the firm/service. (occasionally the poster who praises a firm so highly turns out to be the owner!)

Very negative comments could easily be from a firm offering the same services 'doing the dirty' on their competitors. We just don't know. We know nothing about the poster at all. No introduction and nothing at all in the profile. At very least the report could be extremely biased.
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Old 23.07.2011, 11:27
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Re: A terrible experience at Inlingua (German school)

You could still delete it; I don't mind - I have enough other posts on here to keep people entertained :)
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Old 23.07.2011, 11:36
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Re: A terrible experience at Inlingua (German school)

Nah. I'll leave it for the time being. A few rational answers might help others in similar situations.
Stick to the facts. Don't get too emotional about it. If the company is paying, let the company fight or at least back you up.
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Old 23.07.2011, 12:19
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Re: A terrible experience at Inlingua (German school)

I've no reason to doubt the authenticity of the OP (too much inconsequential detail to be made up). Well, apart from the classic spam-bot name. Anyway, my sympathies don't immediately go his/her/its way.

It seems a bit late in the day to suddenly start demanding a refund. The OP has been taking the class since September. That's nearly a year. How long is the course supposed to be? It's a bit like complaining about the quality of a bottle of wine when there is only half a mouthful left in it.

Yes, the alteration to the contract is dodgy but you seem to be using this legalistic defence to try to get the whole lot refunded? I don't like that attitude.

If you are unhappy with the service there must be a procedure to follow, and this should be set out in the contract. I suspect that it says you must notify them instantly if you are dissatisfied, and this you haven't done. You changed the original agreement in February but are only now deciding that it was a bad idea.

If the teaching is bad you need to corroborate this in some way. If all your classmates are up in arms like you, the school will have to listen. If the others seem happy, you don't have much chance of persuading anyone that the fault lies doesn't lie with you.

Trouble is, there are probably plenty of people before you who have 'tried it on' and they will be wary. These classes are never cheap. I'm sure that some people will try to get a refund on the grounds of low quality, when really the explanation is that they've missed classes and fallen behind, or haven't done enough homework to make the progress they wanted, and feel they need to blame someone else.

Most language schools have now stopped for the summer break, which I guess is why they feel you've had the full entitlement. Sounds like there was a genuine paperwork error. The contract should state the finishing date as well as the number of lessons. Perhaps they got the date right on the paperwork but calculated the number of hours wrongly?

As usual, I suspect we don't have the full story here.
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Old 23.07.2011, 12:23
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Re: A terrible experience at Inlingua (German school)

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I've no reason to doubt the authenticity of the OP (too much inconsequential detail to be made up). Well, apart from the classic spam-bot name...
As usual, I suspect we don't have the full story here.
You'd be surprised what efforts some 'members' go to to make an interesting Thread.
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Old 23.07.2011, 12:26
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Re: A terrible experience at Inlingua (German school)

Hello guys, thanks for the advice! Frankly, I think my company wouldn't mind about the $$$, and the school wouldn't care about my company since I am the only one who take german courses in the company.

Billhardie, only the last teacher was bad. The others were ok.

FMX is right, what I think about the teacher doesn't mean anything to Inlingua. But the fact is, I am not satisfied with the course, and on the contract doesn't mention anything about cancellation except the statement I have posted. Well, surely I won't take any course at Inlingua in the future.

Longbyt, I know your concern. Yes, it is my first post, but it's also my first grumble since 6 years living in Switzerland. And it's complaints corner here, isn't it?
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Old 23.07.2011, 12:29
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Re: A terrible experience at Inlingua (German school)

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You'd be surprised what efforts some 'members' go to to make an interesting Thread.
Fair enough, I've built and moderated forums myself, and am aware that spammers are getting cleverer. I'd give this one the benefit of the doubt -- just -- though the email address and IP number location would offer further clues. If they never return, I'll shuffle closer to your position.



Edited --- Ah, they return
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Old 23.07.2011, 12:32
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Re: A terrible experience at Inlingua (German school)

But the idea of the Forum was not really that new members, however long they have been in Switzerland, join, write nothing about themselves in their profile, write no Introduction and come in to Complaints Corner all guns blazing about a firm or a service. However accurate their wording from their own point of view, from a Moderator's point of view the credibility level is pretty low. Let's leave it at 'Not Proven'.
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Old 23.07.2011, 13:01
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Re: A terrible experience at Inlingua (German school)

Peterg, I am very sorry that my family name looks like a classic spam name for you.

It seems not a complaints corner here, but a being complained corner.

I found this Forums while looking for some "Rights" information on the google, and I thought someone may help me to clarify the statement I have posted.

I had the last teacher from June, and I didn't like it, so I asked for the refund of rest lessons only, not the refund of whole lot.

I changed the class in Feb. because of the level, nothing else.

You said:"The contract should state the finishing date as well as the number of lessons" Yes, I couldn't agree with you more. But unfortunately only the start date and number of lessons were written on the contract, and they changed my start date. They calculated my first contract wrongly, and then they changed my second contract without informing me. This is truth, I don't need to make up anything.
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