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  #221  
Old 01.08.2011, 14:40
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Re: Dear Joos.....

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As there are cases of inverse snobbery ...
My heart bleeds for you.

Haven't you got peasants to shoot or something?
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  #222  
Old 01.08.2011, 14:45
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Re: Dear Joos.....

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Haven't you got peasants to shoot or something?
I'm not a pheasant plucker,
I'm a pheasant plucker's son.
I'm only plucking pheasants,
Till the pheasant plucker comes.

[Excuse the lithp]
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  #223  
Old 01.08.2011, 14:45
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Re: Dear Joos.....

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My heart bleeds for you.

Haven't you got peasants to shoot or something?
Why don't you just say "you're right"?
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  #224  
Old 01.08.2011, 14:47
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Re: Dear Joos.....

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"Wanna bet, luv?"



Now, that on the other hand, explains a lot.
Get back in your place, you young upstart
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  #225  
Old 01.08.2011, 15:08
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Re: Dear Joos.....

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Haven't you got peasants to shoot or something?
Can you suggest a fertile hunting ground - Glarnerland, perhaps?
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Why don't you just say "you're right"?
Because he can't ...
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  #226  
Old 01.08.2011, 15:30
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Re: Dear Joos.....

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I'm not a pheasant plucker,
I'm a pheasant plucker's son.
I'm only plucking pheasants,
Till the pheasant plucker comes.

[Excuse the lithp]


Ah, but you have to pluck them fresh, you know...


...if it’s fresh they’re not unpleasant. I knew a man from Dunstable who could pluck a frozen pheasant. They said the village constable had pheasant plucking sessions, with the verger, on a Sunday, tween first and second lessons.

Allegedly.
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  #227  
Old 01.08.2011, 15:44
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Re: Dear Joos.....

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Haven't you got peasants to shoot or something?
A gentleman would know that peasants are offseason til October, and that a gentleman's Purdey would currently be all a-quiver in anticipation of The Twelfth.

One is Just Saying, as it were...
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  #228  
Old 01.08.2011, 15:54
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Re: Dear Joos.....

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Oh sorry, I seem to have really offended you. In my opinion, they should offer to pack. It's called courtesy and that should come as standard. Your opinion may be different and of course you are entitled to it. So it's not in thier job description but nor is ruining their customers purchases, and yet they manage to do that just fine...
I wish they'd extend the courtesy to tell me I don't need that large pack of Pringles nor the 8 pack coz it looks like I've had enough already, but I doubt I can ever expect that level of service.

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I would just like them to offer - then you can always say no.
You'll get this service in smaller stores, especially if you become a frequent customer. Supermarkets adopt the Ryanair approach: so what if we lose one customer?

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So I have my bug-bears, so what. I'm sure you have your own that I would consider ridiculous too. As an aside, you could always do my shopping for me if you are so able to rise above it all. Save me the stress.
I'll do your shopping for you. On top of the shopping bill I charge CHF3,200 per session [with an EF CHF60.- reduction included ]

In Switzerland there's a strange tilting between being noisy neighbours and the Protestant culture of not interfering with others' problems. Distilled, it's "I'm alright Jack, now you look after yourself". I mean this nicely. You're expected to provide and manage by yourself.

I often ask the person in front if they need a hand and often get people asking me if I can help them - though that's probably because I'm kinda hot - so don't be shy of looking your fellow customer in the eye and asking. It will likely work.
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  #229  
Old 01.08.2011, 15:58
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Re: Dear Joos.....

this thread went so off topic....

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  #230  
Old 01.08.2011, 16:05
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Re: Dear Joos.....

Yes, but I still want to know why the discontent for the "upper class" or people with lots of money.


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this thread went so off topic....
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  #231  
Old 01.08.2011, 19:54
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Re: Dear Joos.....

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Haven't you got peasants to shoot or something?


Says the man who it appears, spends most of his spare time grandstanding on an internet forum.

Haven't you got something else to do? - you're becoming quite a bore lately, I'm afraid.

Last edited by Leafy; 01.08.2011 at 20:24.
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  #232  
Old 01.08.2011, 20:45
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Re: Dear Joos.....

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Says the man who it appears, spends most of his spare time grandstanding on an internet forum.

Haven't you got something else to do? - you're becoming quite a bore lately, I'm afraid.
You're about 12 hours late, my friend.....we kinda did that to death and he's knocking back a Marstons right now....
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  #233  
Old 01.08.2011, 20:55
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Re: Dear Joos.....

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You're about 12 hours late, my friend.....we kinda did that to death and he's knocking back a Marstons right now....
Forgive me for not wading through all 12 pages on this fine day
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  #234  
Old 01.08.2011, 21:28
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Re: Dear Joos.....

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Forgive me for not wading through all 12 pages on this fine day
I'll summarize......he admitted that he'd been talking nonsense on the thread and several others besides and asked for our forgiveness. We graciously granted it and kissed and made up.

(Then he got his missus to delete the post so I can't prove it )
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  #235  
Old 02.08.2011, 10:26
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Re: Dear Joos.....

I have been reading this. And have come to the conclusion that peeps complain too much (I know i did about my bum pinching one).

You know you have to do your shopping (wether 6 francs or 600) don't get so upset about it. It has to be done, basta.

Please don't put down the lady at the register - she may also have two or more kids and is doing a job that she doesn't like to put 50 francs worth of food on the table. I doubt she has 600 to spend...

Put the cans at the front, pasta rice after and then your fruit. I do that, and i am no scientist.

Also, if i get the cheapy half price stuff, out of courtesy, I put them all in a bunch.

I respect the lady or man at the check out. We smile and sometimes joke. I know her kids etc.
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  #236  
Old 02.08.2011, 10:41
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Re: Dear Joos.....

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I'm not a pheasant plucker,
I'm a pheasant plucker's son.
I'm only plucking pheasants,
Till the pheasant plucker comes.

[Excuse the lithp]
I may be awfully late here but in fact its

pheasant plucker`s mate

Cos the pheasant plucker`s late

glad to help
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  #237  
Old 02.08.2011, 10:47
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Re: Dear Joos.....

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I know I will never get a reply. But, utterly fed up after my last trip to Coop, I decided to rant a little....



I thought I would write directly to you as I thought, as CEO of Coop in Switzerland, you might take a real interest in the experiences your customers have when shopping in your stores. I am a busy mother of two very young children and our family moved to Ticino from England 18 months ago. I have to say, Switzerland is far superior to England in many respects but one area in which however you consistently fall down is customer service. Sadly this is the reason I feel compelled to take the trouble to write to you today.


I have just returned home from the largest store in Lugano; Cannobio. My weekly grocery outlay at this particular location is 600CHF, and every week my experience is the same. I get to the check-out with a very full cart of shopping and the cashier greets me. She or he begins checking out my groceries. Due to the speed and efficiency at which the cashier scans my goods and throws them roughly into the bagging area, soon a pile of shopping begins to grow as I cannot keep up with her and bag them quickly enough, despite breaking out in a sweat in order to attempt to do so. By this point I am already getting a little annoyed as I watch heavy items thrown on top of more delicate items such as my soft fruits.


Now comes the really irritating bit. In fact, all the mothers I know share the same comments on exactly this subject when they get together - the cashier runs out of room in the bagging area, so stops checking them through. Instead of offering to help she then sits idly whilst you furiously try to stuff your shopping into the bags to clear more space. No, she never offers to help. No, instead she sits, arms folded, just watching. If you are lucky, and its a really bad day, there will be queue of other customers, also watching you as you sweat and haul your bags into your trolley. Now, let me ask you this. Does your cashier not have a responsibility to assist all your customers to the best of their ability? Otherwise, what is the point of having a human sitting at the desk. Surely a robot would do the job just as well. Just a little compassion for their fellow man would not go amiss - if you see someone struggling, is it not your natural reaction to want to help? The answer, if you are a Coop cashier, is plainly no.


Just to add a final insult to injury, as soon as the pile is reduced somewhat, and the cashier is able to check through the last of your items, does she wait for you do finish bagging before prompting you to pay? Of course not. Instead you have to pay when she is ready for you to do so, so she can begin this process with the next customer, meaning that there are now two of you competing for space and bumping into one another in the small bagging area. This is not efficiency, it is just plain rudeness. I can't think of any other way of spending 600CHF that leaves me feeling so demoralised, annoyed and actually publicly humiliated. Spending our hard-earned money should be a pleasant experience, however, when I leave my house to visit one of your stores I feel apprehensive at how stressed I will be by the time I return home. I would much rather spend my 600CHF each week buying a nice designer shirt where the shop assistant would treat me well, but unfortunately this experience is unavoidable. I almost feel as if you are angry at me for spending so much money with you.


Despite your store offering the biggest variety under one roof in Lugano (and a really very good international selection of food), and undoubtedly better quality than Migros, I would happily shop with ANY of your other competitors, if they treated their customers any better than you treat yours, but sadly all the other stores are much the same. So, for you surely this is an opportunity to stand out from the rest. You could get your cashiers to smile, to offer to assist with packing bags if they are unable to continue scanning thereby showing that they are not unfeeling towards their customers. You could even stop that horrendous practice of checking the next customers groceries through whilst the previous customer is still loading their bags. If the cashier helped in the aforementioned way this would not be necessary anyway, as each customer would be processed much faster - two pairs of hands are better than one. I don't believe I am coming from an uneducated viewpoint, as I ran large seminars on improving customer service for a multinational company for five years. Consider my advice free in this instance as I potentially will benefit from it if you decide to implement anything I suggested!


Two recommendations :

Do not put everything onto the belt together, but one article closely behind each other. It in fact makes it easier for both the cashier and you. I never get complaints from the cashiers, but sometimes smiles and remarks like "aaah, schööön gordnet"

B) put "weak" material like fruit and similar stuff onto the belt at the END, so that it lands on top of your shoppings. Which means the heaviest and most solid things first ......
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  #238  
Old 02.08.2011, 10:52
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Re: Dear Joos.....

Must you quote the Wall of Text?
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  #239  
Old 02.08.2011, 10:56
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Re: Dear Joos.....

Seriously, who in their right mind puts the eggs before the baked beans? My mother taught me right....

Sorry OP i have no sympathy for you. You are complaining about something that most people, with child or without, go through every day to survive.

And it's not a UK versus CH thing. I have been to grocery stores in the UK and never ever have i been treated with the bagging syndrome.

But then i was at Sainsburys in Edinburgh which is not Richmond....

Take the time and go shopping three times a week, do the markets, etc. Don't stress yourself with the 600 franc weekly shop. You may be able to cut that one down to 300 and have fun with the kids choosing the veggies in the market, Swiss people actually like kids tasting and exploring....

Like their Italian cousins..

Take a picture of your baby crunching on a "just pulled today" fresh carrot...

Last edited by Patsycat; 02.08.2011 at 11:13.
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  #240  
Old 02.08.2011, 10:59
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Re: Dear Joos.....

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Seriously, who in their right mind puts the eggs before the baked beans?
Is that a euphemism? Coz if it is....i NEVER do
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