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  #41  
Old 30.07.2011, 20:52
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Re: Dear Joos.....

apparently mud gets bagged often....
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  #42  
Old 30.07.2011, 21:02
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Re: Dear Joos.....

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apparently mud gets bagged often....
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  #43  
Old 30.07.2011, 21:03
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Re: Dear Joos.....

I'm sorry - the most important part of this story seems to have been missed till now ..................... 600chufs a week for groceries for (assume) four - including 2 littluns.

What on earth are you buying?

Coop may not be the cheapest, but 600chufs buys you a lot of Prix Guarantee - I'm not surprised it's all piling up at the end of the conveyor, quicker than you can pack.
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  #44  
Old 30.07.2011, 21:09
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Re: Dear Joos.....

600 CHF?

I don't see them problem. I mean how long does it take to bag a couple of lamb chops and a bag of rotting strawberries?
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  #45  
Old 30.07.2011, 21:27
 
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Re: Dear Joos.....

[QUOTE=Starbug;1282372] What you might try is putting the stuff back into the shopping cart instead of trying to bag it so then you have your time to bag your items.

This is a really great idea, I'd thank you, but I seem to have lost my thanks function! Don't fancy trying to pack my bags in the car park in the winter though, although it would be an incentive to do it in record-time I guess.
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Old 30.07.2011, 21:33
 
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Re: Dear Joos.....

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Overact much?

Coop's a supermarket. The shopping experience is provided by the Nespresso store.
But seeing as I seem to spend much more time there than I would in any Nespresso store, I would prefer it not to be quite such a regularly negative experience. If I went to a Nespresso store and had that kind of service, at least I could take comfort in the fact I had no need to repeat it time after time. All I am asking for is just a little courtesy in return for my hard-earned CHF. Not much to ask really, and I'm sure the cashiers are more than capable of it.
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  #47  
Old 30.07.2011, 21:35
 
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Re: Dear Joos.....

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I'm sorry - the most important part of this story seems to have been missed till now ..................... 600chufs a week for groceries for (assume) four - including 2 littluns.

What on earth are you buying?

Coop may not be the cheapest, but 600chufs buys you a lot of Prix Guarantee - I'm not surprised it's all piling up at the end of the conveyor, quicker than you can pack.

Hey, what can I say, we like to eat a lot of meat and fish - plus nappies at 40CHF a bundle - you'd be surprised!
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  #48  
Old 30.07.2011, 21:37
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Re: Dear Joos.....

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Due to the speed and efficiency at which the cashier scans my goods and throws them roughly into the bagging area, soon a pile of shopping begins to grow as I cannot keep up with her and bag them quickly enough, despite breaking out in a sweat in order to attempt to do so.
If you think Coop is too fast, then you should avoid Lidl.
Maybe Coop is different in Ticino but they don't seem to be particularly efficient in Zürich.

Last edited by k_and_e; 30.07.2011 at 21:38. Reason: typo
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  #49  
Old 30.07.2011, 21:38
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Re: Dear Joos.....

Anyway, you haven't lived until you witness the blur of paws at the Aldi check outs. Ze Germanz have clearly managed to perfect the master check out breed that handles your groceries at close to the speed of sound, although rumor has it they once broke Mach1.0, but the store windows shattered which, apparently, was bad for business and shoplifters alike. If you glance away or blink too slowly, the next customer will already have maneuvered their chariot of wholesome goodness in the slot next to the till. You have been warned.
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  #50  
Old 30.07.2011, 21:39
 
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Re: Dear Joos.....

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Not to mention there's the whole "packing right" thing, I bet at least 50% of customers would be less than totally pleased with the packing job, too heavy, meat next to the dish soap, cat food on top of grapefruits... it's easier just to say Customer Packs. 20 years ago in the U.S. there were bag-boys who packed your groceries (did that too, and actually, no I didn't injure myself ), 30 years before that you told the grocer what you wanted and he even got it for you!. Times change.
But wouldn't it be nice if they just offered?
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  #51  
Old 30.07.2011, 21:43
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Re: Dear Joos.....

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But wouldn't it be nice if they just offered?
Thats the point. There is a lack of effort by people in this country to just do something nice. Even if its just a tea-spoon amount.
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  #52  
Old 30.07.2011, 21:53
 
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Re: Dear Joos.....

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Unfortunately no Coop stores in the Tessin offer the "Passabene" service. You should campaign to have it introduced.

You scan stuff as you shop and can pack your grocery bags while you shop. When you get to the check-out you hand the cashier your gizmo, she downloads what you shopped, rings it up and you pay. Your groceries never left the cart....unless you were picked for a random check and then it was just not your lucky day.

OMG that sounds like the answer to my prayers. I'm so fed up with grocery shopping here.. (which prompted my rant in the first place) I dream of the friendly middle-aged ladies at Marks and Spencer. Who'd have thought food shopping could have such a big impact on your life!
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  #53  
Old 30.07.2011, 21:56
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Re: Dear Joos.....

In our aldi, they are far quicker than coop or migros, but the point being they put it straight back into my trolly - leaving me to pack at leisure at the packing desk.

I think this thread has been derailed by the bagger issue (incidently, can't remember when I last went into a UK supermarket and they did NOT offer to assist - be it Tescos, Sainsburys, Waitrose or Booths), where I have most sympathy with OP is that they whizz things through so very fast, pile them all up crushing/breaking stuff (I've had eggs broken, fruit bruised and now refuse to buy asparagus in Coop as it is systematically squashed and all those lovely tips are left bouncing at bottom of conveyor belt) and then crush and pile up the next customer's stuff. I don't need a bagger, I just need the chance to do it myself. There should become a point where they stop and let you clear the backlog - and I have to say, people in coop when I shop there rarely seem to buy a week's worth of shopping, instead a few items, so to just wait few moments until packing chaos is dealt with would not happen that often.

I now only do big shops in France or Germany and I generally find France (SuperU) much more sympathetic to assisting/not stressing me while I pack, than Germany (Hiebers and Lidl).

OP, do let us know if you receive a reply and in the meantime, well done for at least trying to do something about this - my action just extended to avoiding these shops whenever possible, but I suppose if the euro were not my ally, that could change.
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  #54  
Old 30.07.2011, 21:57
 
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Re: Dear Joos.....

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Agreed!

I've always been told, that I should do my shopping daily--that's they way it's done here, and I should conform.

Not a fan at all!
Dear god if I had to visit that place daily I'd end up as miserable-looking as their cashiers. Plus I have a life.
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Old 30.07.2011, 21:59
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Re: Dear Joos.....

While I sympathise with your stress and frustration, I think that you would benefit from changing your attitude. Each time you approach the checkout, you are probably already nervous and flustered. I like to watch those elderly ladies, who take their time and start chatting to the cashier. Nobody here seems to mind that. I let myself be lazy and relaxed while shopping for groceries.
There’s a lot of criticism and impatience in your post: you are critical towards the cashier and also towards yourself. You seem to have very fixed ideas as to what is right and what is wrong. Honestly, I don’t think it’s the cashier’s job to pack the bags. I think it would be humiliating for them if they had to do that. They are busy and stressed enough and when a moment comes when they can just sit back and fold arms, it is a respite they’ve been waiting for and clearly deserve.
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  #56  
Old 30.07.2011, 22:07
 
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Re: Dear Joos.....

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I've never seen a cashier pack ANYWHERE in Europe (CH, A, I, D, F, DK, S, N, B, NL, can't speak for other countries), so I fail to see the problem.

Tom

Sorry, I come from the UK. They pack there, and its with the UK that I am making this comparison. I'm not bothered with what the rest of Europe does or doesn't do, because that doesn't effect me.

And even if the cashiers didn't pack for me - it'd be great if they would allow me the time to do it myself without trashing half of the things I've bought. Plus it's just rude to all of your customers, not just the one struggling to bag up everything, but also the others waiting in the queue to just sit and watch when you are in a position to easily help.
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  #57  
Old 30.07.2011, 22:09
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Re: Dear Joos.....

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Sorry, I come from the UK. They pack there, and its with the UK that I am making this comparison. I'm not bothered with what the rest of Europe does or doesn't do, because that doesn't effect me.

And even if the cashiers didn't pack for me - it'd be great if they would allow me the time to do it myself without trashing half of the things I've bought. Plus it's just rude to all of your customers, not just the one struggling to bag up everything, but also the others waiting in the queue to just sit and watch when you are in a position to easily help.
Sorry, but I disagree.

We are not in the UK (thankfully), and I don't care what they do there.

Simply put everything back in the cart, and bag it at you leisure.

Why is that so difficult?

Tom
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  #58  
Old 30.07.2011, 22:16
 
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Re: Dear Joos.....

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While I sympathise with your stress and frustration, I think that you would benefit from changing your attitude. Each time you approach the checkout, you are probably already nervous and flustered. I like to I let myself be lazy and relaxed while shopping for groceries.
No, sorry you are right - I am very rarely 'lazy and relaxed' probably because I sometimes have my 3yo little boy and my 14 month old baby with me, or I am conscious that they are waiting for me at home. That does not make for a relaxing experience. And no, it does not add to my relaxation levels to see a lot of my items crushed and mashed by someone who seems to think its a competition to 'scan and throw' the fastest.

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There’s a lot of criticism and impatience in your post: you are critical towards the cashier and also towards yourself. You seem to have very fixed ideas as to what is right and what is wrong.
Yes, my parents bought me up with manners, and a clear idea of what it means to have them.

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Honestly, I don’t think it’s the cashier’s job to pack the bags. I think it would be humiliating for them if they had to do that.
If it is somehow 'below their station' to help their customers, than they belong in a job that is not customer-facing.

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They are busy and stressed enough and when a moment comes when they can just sit back and fold arms, it is a respite they’ve been waiting for and clearly deserve.
They can do that in-between customers, not when they have one in front of them. They should be serving. Oh, and I'm yet to see a stressed looking cashier. A miserable one yes, a stressed one, no.
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  #59  
Old 30.07.2011, 22:17
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Re: Dear Joos.....

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Sorry, but I disagree.

We are not in the UK (thankfully), and I don't care what they do there.

Simply put everything back in the cart, and bag it at you leisure.

Why is that so difficult?

Tom
Tom I used to find that with just a hundred francs or so worth of stuff, the speed they went at meant that I had not even half unloaded my trolly onto the belt before my stuff was spinning through and getting squashed at the other end.

A few weeks ago, a Swiss friend of mine told me how the local manager of Coop had had a go at her for picking up successive pears to try them for ripeness. If he has the right to do this, I think we have the right to expect our goods to be processed for payment in such a way that they are not upended, squashed etc etc. It is a problem and it does happen a lot - well it did to me, although obviously not to you!
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Old 30.07.2011, 22:19
 
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Re: Dear Joos.....

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Sorry, but I disagree.

We are not in the UK (thankfully), and I don't care what they do there.

Simply put everything back in the cart, and bag it at you leisure.

Why is that so difficult?

Tom

But I am making the COMPARISON - I know that we are not there. But I know how it feels to shop there compared with the way it feels to shop here. Since it costs nothing for them to help, and I am spending my money there, what is wrong with expecting a little service? (and I agree about the thankfully bit about the UK)
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