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  #61  
Old 30.07.2011, 22:22
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Re: Dear Joos.....

I divide my time between Switzerland and the Uk and I have never, ever, had anyone offer to pack my groceries in the UK. There are, though, many self-service bar-code-scanners so that you can pack your own stuff as slowly or as quickly as you like.
Here in Lausanne, if stuff is beginning to pile up, I simply ask the cashier to slow down. Have you tried that?
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Old 30.07.2011, 22:22
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Re: Dear Joos.....

It's not rocket science - just down to organisation and logistics - from how you put your shopping in the trolley, then the order in which they're placed on the conveyor - to make sure the delicate items come through last.

Make sure that a minimum of at least one piece of fruit and veg. hasn't been weighed - this will cause a delay whilst an assistant is called; scratch or tear a couple of bar codes meaning the EAN has to be manually keyed in; and if all else fails drop a glass bottle/jar off the end of the conveyor, or pull back a corner of the foil tab on a yoghurt pot, so it just starts to ouse out on the belt, and insist that it's changed.

Whilst all these interruptions are causing a few delays, you should be able to catch up with the packing.
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  #63  
Old 30.07.2011, 22:24
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Re: Dear Joos.....

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I divide my time between Switzerland and the Uk and I have never, ever, had anyone offer to pack my groceries in the UK. There are, though, many self-service bar-code-scanners so that you can pack your own stuff as slowly or as quickly as you like.
Here in Lausanne, if stuff is beginning to pile up, I simply ask the cashier to slow down. Have you tried that?
Maybe having 2 small children and (in the recent year or so) an increasingly elderly and nervously flapping father helps getting you packing assistance!

In Waitrose at Easter they even offered to push the trolly back to the car, which was kind but rather excessive - afterall I did get it round the shop myself ...
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Old 30.07.2011, 22:25
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Re: Dear Joos.....

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But I am making the COMPARISON - I know that we are not there. But I know how it feels to shop there compared with the way it feels to shop here. Since it costs nothing for them to help, and I am spending my money there, what is wrong with expecting a little service? (and I agree about the thankfully bit about the UK)
Because it's not their job! Now, if stores choose to make pack bags part of their job, fine, but then WHICH bags, only ones you've purchased at the store perhaps?

Look, you go to the store KNOWING this will happen, so organize yourself better!

Here, you have to pack your own bags, been that way since I moved here 25 years ago.

Get over it.

Tom
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  #65  
Old 30.07.2011, 22:25
 
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Re: Dear Joos.....

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I start to see why "those rich Arabs" (there's a thread on it but I can't be bothered to link it) catch so much grief. When you expect something as normal but normal is only normal back home and strange in another place, things get weird.

So you don't think better service would be an improvement then? Sorry but I think courtesy towards your customers should be normal, and universal. After all, if they stop shopping with you, then you are out of a job.
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  #66  
Old 30.07.2011, 22:27
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Re: Dear Joos.....

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So you don't think better service would be an improvement then? Sorry but I think courtesy towards your customers should be normal, and universal. After all, if they stop shopping with you, then you are out of a job.
No, I simply don't see having someone packing my bags as better service.

Tom
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  #67  
Old 30.07.2011, 22:30
 
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Re: Dear Joos.....

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Because it's not their job! Now, if stores choose to make pack bags part of their job, fine, but then WHICH bags, only ones you've purchased at the store perhaps?

Look, you go to the store KNOWING this will happen, so organize yourself better!

Here, you have to pack your own bags, been that way since I moved here 25 years ago.

Get over it.

Tom
Oh sorry, I seem to have really offended you. In my opinion, they should offer to pack. It's called courtesy and that should come as standard. Your opinion may be different and of course you are entitled to it. So it's not in thier job description but nor is ruining their customers purchases, and yet they manage to do that just fine.

What the hell does it matter which bags you use as long as the produce they are packing into them is all bought from their store so that they are turning a profit?

It seems as if you have been here a bit too long.
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Old 30.07.2011, 22:32
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Re: Dear Joos.....

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So you don't think better service would be an improvement then? Sorry but I think courtesy towards your customers should be normal, and universal. After all, if they stop shopping with you, then you are out of a job.
That ain't about to happen here
There's hardly any competition, and nobody offers that service to customers.
There's only main 2 chains: Coop and Migros
The runner ups are: Aldi, Lidl and Manora
that's about it for the whole country.
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Old 30.07.2011, 22:32
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Re: Dear Joos.....

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But I am making the COMPARISON - I know that we are not there. But I know how it feels to shop there compared with the way it feels to shop here. Since it costs nothing for them to help, and I am spending my money there, what is wrong with expecting a little service? (and I agree about the thankfully bit about the UK)
You're seriously going to learn to hate this place.
If you're having problems bagging, consider
First, I saw a husband at the Coop the other days with his three small kids in tow. By himself he shut down that entire checkout line for quite awhile while he attempted to bag and amuse and distract his kids. Perhaps find a solution where the kids are left at home or are distracted by a friend. You can return the favor. Of course, said father had absolutely no problem basically shutting down the entire line. No one got pissy and went ballistic like they might in the US/UK. Maybe, there's a lesson there too. Observe and adapt.
Second, consider different bagging options. One is to toss everything back in the cart and bag as you load into the car. Other people, my wife and I included, have those cheap rather voluminous blue bags from IKEA. Large opening, have sturdy handles, hold a LOT of groceries. Even at the rapid Aldi/Lidl checkout lanes, we can easily keep up with the cashier.
Third, intelligently load your cart and unload onto the conveyer. This means don't toss your strawberries and eggs onto the conveyer first. Boxes of milk, meat, watermelons, dry goods, go first. Eggs, veggies, etc go last. Try to make your job easier and don't blame the cashier so much.
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  #70  
Old 30.07.2011, 22:35
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Re: Dear Joos.....

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It seems as if you have been here a bit too long.
I think its simply not being in your shoes, with two kids (my kids are FAST and rowdy, and often times deserve to be smacked while putting on a show at the Migro) in a society that doesnt really put a value on helping others.

I think you have to experience it to have an appreciation for what you are saying. When we go to Perth or Miami my wife and I are in shock at how friendly people seem to be. Its always the little things that matter.

Do we over react out of frustration when others dont make an effort in something trivial that we take for granted other places? Yup!
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Old 30.07.2011, 22:35
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Re: Dear Joos.....

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That ain't about to happen here
There's hardly any competition, and nobody offers that service to customers.
There's only main 2 chains: Coop and Migros
The runner ups are: Aldi, Lidl and Manora
that's about it for the whole country.
The lack of customer service thing in supermarkets is weird though, because in our small local shops, customer service is so full on, it is stifling at times. Sometimes I do want to just be left to browse or I have entered a shop without a definite idea of whether I actually want to purchase something or not, (and have been kindly given a couple of polite phrases by friends to ward off this suffocating service now) so I find it strange that this attitude has not crossed over to the supermarkets.
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  #72  
Old 30.07.2011, 22:40
 
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Re: Dear Joos.....

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Our local Migros actually did this once. Unfortunately, the customers were not happy with how the baggers packed the bag and most were more suspicious than grateful.

Mission failed.
I would just like them to offer - then you can always say no.
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  #73  
Old 30.07.2011, 22:46
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Re: Dear Joos.....

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I would just like them to offer - then you can always say no.
Just imagine how appreciative and kind you'll be to cashiers when you go back.

At some point, you'll be willing to give the customer service thing a pass if they just didn't rape your wallet/purse. A friend of mine is working on his recently purchased house. While getting quotes for a solar water heater part of the quote from one vendor (his quote was 60K CHF!) was for 500 or 1000 CHF for him to study the manuals about install and operation. Seriously. If you don't already know how to install it, why would I trust your quote and let you touch anything? If you do know how to install it already, how is this anything other than legalized robbery..."hoping the poor dumb auslander won't notice". I'm still at this stage.

After that, you'll reach a point where you won't care about that either and you'll just hand over your money to them without thought or comment.

That's when you'll receive your application for Swiss citizenship.

Just wait til you discover that all those customer protection laws that you're used to having don't exist here either.
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  #74  
Old 30.07.2011, 22:50
 
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Re: Dear Joos.....

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That ain't about to happen here
There's hardly any competition, and nobody offers that service to customers.
There's only main 2 chains: Coop and Migros
The runner ups are: Aldi, Lidl and Manora
that's about it for the whole country.
And that is half the problem - because there's not much competition there is no incentive to try to improve upon things. But surely, if one firm offered a consistently better service than the other, you would use that service and it would attract more customers as a result = more profit for them. It's not as if the things I've mentioned cost them anything.
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Old 30.07.2011, 22:51
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Re: Dear Joos.....

Just as an aside - if I recall back to any time, back in the UK, when my bag was packed by one of the token (retired/youth opportunities/even green-card holders) packers - they've made more of a mess, than if the shopping had just been allowed to pile up at the end of the conveyor belt.

They put it into bags in the order it comes through - so if you've mistakenly put eggs before an E10 size pack of Persil, then they'll go into the bag in that order.

No thanks ..... I can do it better - and logical packing saves time and effort putting the stuff away, at home, too.

[God .... am I really spending my Saturday night writing about packing shopping? Have I become old and emaciated overnight and not noticed? Roll on the start of the foottie season and return of MotD]
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  #76  
Old 30.07.2011, 22:56
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Re: Dear Joos.....

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And that is half the problem - because there's not much competition there is no incentive to try to improve upon things. .
Youre just going to have to dress nicer Jasmine and try some higher heels.
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Old 30.07.2011, 23:03
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Re: Dear Joos.....

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And that is half the problem - because there's not much competition there is no incentive to try to improve upon things. But surely, if one firm offered a consistently better service than the other, you would use that service and it would attract more customers as a result = more profit for them. It's not as if the things I've mentioned cost them anything.
Not really, because instead of competing with each other, they manage to be complimentary.
You don't find the same products in both.
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  #78  
Old 30.07.2011, 23:06
 
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Re: Dear Joos.....

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Just imagine how appreciative and kind you'll be to cashiers when you go back.

At some point, you'll be willing to give the customer service thing a pass if they just didn't rape your wallet/purse. A friend of mine is working on his recently purchased house. While getting quotes for a solar water heater part of the quote from one vendor (his quote was 60K CHF!) was for 500 or 1000 CHF for him to study the manuals about install and operation. Seriously. If you don't already know how to install it, why would I trust your quote and let you touch anything? If you do know how to install it already, how is this anything other than legalized robbery..."hoping the poor dumb auslander won't notice". I'm still at this stage.

After that, you'll reach a point where you won't care about that either and you'll just hand over your money to them without thought or comment.

That's when you'll receive your application for Swiss citizenship.

Just wait til you discover that all those customer protection laws that you're used to having don't exist here either.
Yes - I am familiar with wallet-raping already. I moved in last May, and looked for a guy to make up two sets of curtains for me for the kids bedrooms. I bought my own fabric and lining from the UK. He wanted 3260CHF. Oh and when I asked for a discount (yes, I know that isn't the 'done' thing around here either) he said he would do it for 3200CHF. Yes. Thanks. Now leave my house please, you have just insulted me.
Oh and the window cleaner who wanted 800CHF, but for that price, he will do the insides too he told me! Oh dear oh dear. But then, I am a woman, and a foreigner.

I know living in a new country means you have to adapt, and I have, and I really enjoy living here, but this shopping thing is just a pain in the bloody arse. I don't want to have to bother to think logistically about how I load/ unload my trolley, what bag I use (when I even remember to bring my own), which queue I pick, just to make sure that I don't upset the queue by having too much stuff. It just shouldn't be this involved.
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Old 30.07.2011, 23:10
 
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Re: Dear Joos.....

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Not really, because instead of competing with each other, they manage to be complimentary.
You don't find the same products in both.
errr - yes you do.

The vast majority of products are the same from supermarket to supermarket. What percentage of goods do you think are unique to one store? 10%? I would say probably less. I would forego buying those products to shop in the store with better service.
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Old 30.07.2011, 23:12
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Re: Dear Joos.....

I recall that Walmart failed in Germany in part because of their customer centric approach. People did not like at all having somebody bag their purchased goods.

http://www.atlantic-times.com/archiv...p?recordID=615
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The media reported that shoppers were turned off by Wal-Mart staff hired to greet them at the door and bag their groceries. This sort of thing was and still is unusual practice in Germany, so it was done away with.
http://www.businessweek.com/magazine...8086_mz054.htm
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Wal-Mart offered services such as grocery bagging. It turned out that Germans didn't want strangers handling their groceries. And when clerks followed orders to smile at shoppers, male customers took it as a come-on.
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