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Old 19.09.2011, 15:01
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Cheater in Eye Laser Center in Zurich

Hi guys/girls,

I wanted to share my experience about ( an eye clinic ) which is a famous eye clinic in Switzerland doing eye laser operations. Two weeks ago I called them (Zurich office) and said that I have done my eye laser out of the country and want to have an after op control, because I have no time to travel to the clinic I have done my laser. They told me that it would cost around 100 to 200 francs but they cant say a fix price now.

Anyway I accepted and went there for the control. They used this old machine to measure my eye sight and then I spoke with the doctor 5 minutes while he examined my eye. I had some red eyes that day because of dryness and I told him that I use normally eye drops. He told me he will give me a better eye drop (artificial tears). After the control he took two small physician samples and gave me for use.

After two weeks I received a bill of 286 francs, which includes 18 CHF each for the 2 samples he gave me. It is written on bottle big, "Unverkäuliches Ärztemuster" (sample, not for sale). The sample was so small, it was only enough for 3 days and they try to make money out of something which was given them for free, i cant even know the market price. Furthermore, the control costed 250 CHF exactly; no more no less! No explanation on how many minutes, or their official rates. It is like he said the secretary charge 250 CHF to this girl.

I have no choice but to pay for the eye control even though I find it ridiculously high. But do i have to pay for these 2 samples which are legally not for sale? I mean I thought the Swiss medical system is quite well established and no body needs these kinds of deceiving. I was really shocked and strongly do not recommend going to these ( an eye clinic ) centers.

Last edited by jrspet; 23.09.2011 at 10:41. Reason: Redactions performed
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Old 19.09.2011, 18:04
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Cheater in Eye Laser Center in Zurich

Have you tried contacting them about the problem? You should point out to them that those are free samples, for example, and inquire about the total.

A couple of times here in Switzerland I found myself at the receiving end of a bad surprise when it came to medical tests and bills to pay afterwards. Both times I went back to the doctor in person and inquired, politely, about the total in my bill. In both occurrences all my questions and doubts were answered equally politely and in a satisfactory, patient way. In the end I had to pay a lot more money that I had imagined, sure, but at least I knew I hadn't been "ripped off", it's just that healthcare is darn expensive in Switzerland.

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Old 23.09.2011, 09:56
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Yes I contacted them and the secretary said "oh the doctor must have given from the wrong cabinet, we will remove it" so funny people lie so easily.

I know medical bills are high in Switzerland, but as I said it was an eye control. What should they write in detail about the doctor looking into your eyes with a light and make you read some lines on the wall.

Anyway I will pay it of course..

Last edited by jrspet; 23.09.2011 at 10:40.
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Old 23.09.2011, 10:04
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Not sure whether putting the company name in the title of the thread along with the word "cheater" might land you (or the EF) in hot water...

Last edited by jrspet; 23.09.2011 at 10:39.
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Old 23.09.2011, 10:13
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Yes I contacted them and the secretary said "oh the doctor must have given from the wrong cabinet, we will remove it" so funny people lie so easily.
The packaging for drops for sale and drops for trial use is usually the same, with the only difference being the inking stating it for trial use (or lack of said ink). Really, it is an easy mistake to make, to assume (and strongly assert) it to be a LIE is really a bit bold.

Also, I'd be careful bandying about such terminology on the internet, another EF member is / was undergoing court proceedings for libel / slander for much more tame comments about a hair dresser even. I'm sure it would be (to an even greater degree) in the interests of the doctor to take things to court as well.

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I know medical bills are high in Switzerland, but as I said it was an eye control. What should they write in detail about the doctor looking into your eyes with a light and make you read some lines on the wall.

Anyway I will pay it of course..
It sounds to me like you saw and "Augenarzt" (Opthalmologist) as opposed to an Optician for this "control," is this correct?

If it is correct, 250chf does NOT sound like a strangely high fee for said visit. You went to see a medical doctor, you were billed for seeing a medical doctor.
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Old 23.09.2011, 10:26
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Yes I contacted them and the secretary said "oh the doctor must have given from the wrong cabinet, we will remove it" so funny people lie so easily.
My experience in Switzerland is that the Swiss are overwhelmingly honest and straight-forward in business. Their prices might shock you, but had you asked ahead of time, I'm certain you would have been told the cost of a visit.

Rather than lying, I suspect that the doctor made a mistake.

I know it's hard to believe, but all of us make honest mistakes from time to time. (Except me. I'm perfect. )

Last edited by jrspet; 23.09.2011 at 10:39.
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Old 23.09.2011, 10:55
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Re: Cheater in Eye Laser Center in Zurich

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Hi After two weeks I received a bill of 286 francs, which includes 18 CHF each for the 2 samples he gave me. It is written on bottle big, "Unverkäuliches Ärztemuster" (sample, not for sale). The sample was so small, it was only enough for 3 days and they try to make money out of something which was given them for free, i cant even know the market price. Furthermore, the control costed 250 CHF exactly; no more no less! No explanation on how many minutes, or their official rates. It is like he said the secretary charge 250 CHF to this girl.
Yep because that's not exactly how it works.

You will be billed in Tarmed Points. The Tarmed (or medical tariff) sets the standard time and number of points per procedure. Then each clinic / hospital / doctor has a certain CHF value assigned to a tarmed point.

In principle the bill details both time and tarmed points. Even if the consultation takes 2min 45 sec, if the tariff says the minimum is 10 minutes, that is what you will be charged for.
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