Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 22.09.2011, 15:52
Member
 
Join Date: May 2011
Location: Lausanne
Posts: 145
Groaned at 2 Times in 2 Posts
Thanked 60 Times in 36 Posts
Quebecman is considered knowledgeableQuebecman is considered knowledgeableQuebecman is considered knowledgeable
upc cablecom false advertisement

Ok, so I took the upc-cablecom Power Combi for 99 chf per month. It is a great deal for someone from Quebec where you would pay a lot more for an equivalent package.

Surprise, surprise!
Today I get a bill for 180 chf. Unlike my usual upc cablecom bills, this one has the "sitel sa" logo on it. It is for six months of "abonnement de base". WTF? I called upc cablecom to complain. They essentially told me that it was "in the fine print" of the contract!

I challenge you all to go to www.upc-cablecom.ch, to look at the description of the Power Combi and to tell me where exactly they mention a fee of 30 chf per month for "abonnement de base"!

It's not the money, it's the principle! I don't mind a rip-off when it is clearly advertized and I choose to go for it. But I hate it when people sneak-up on me from behind and steal money from my back pocket.

There!
Thanks for listening.
I feel better now.
Reply With Quote
  #2  
Old 22.09.2011, 15:59
magyir's Avatar
Forum Veteran
 
Join Date: Oct 2006
Location: Wallisellen
Posts: 1,625
Groaned at 7 Times in 7 Posts
Thanked 501 Times in 346 Posts
magyir has a reputation beyond reputemagyir has a reputation beyond reputemagyir has a reputation beyond reputemagyir has a reputation beyond repute
Re: upc cablecom false advertisement

Did you have this in bold below in your building/apartment already? Have you checked with the Hauswart/Logie?

When I click on details it says the following: http://www.upc-cablecom.ch/en/b2c/ko...ombinieren.htm


Price valid only for existing customers with cable connection, incl. VAT.
One-off activation fee: CHF 49.–.
Customers are required to have a upc cablecom cable connection. Costs: generally CHF 25.05/month plus compulsory copyright fees of CHF 2.25/month, usually covered by the ancillary costs in rented apartments; plus CHF 1.50 per paper bill.

Minimum contract term 12 months. Prices and programme changes subject to modification without notice. Compared to offerings for private households in Switzerland (as at 15.08.2011). Digital TV offer for German-speaking Switzerland
* Take out a new contract for Digital TV with HD Mediabox Recorder along with a Classic or Comfort subscription and we will give you a 50% discount on the subscription of your choice for the first 12 months. The discount cannot be combined with combination deal discounts.
¹ plus CHF 0.80/month obligatory copyright fee for set-top boxes with recording function
² DigiCard: one-off charge CHF 99.–

Last edited by magyir; 22.09.2011 at 16:00. Reason: link
Reply With Quote
  #3  
Old 22.09.2011, 16:00
Ittigen
 
Posts: n/a
Re: upc cablecom false advertisement

If you are renting an apartment with cable TV from UPC Cablecom, you will be paying the property management company a sum every month, on top of the basic rental. In this sum are the monthly charge to UPC Cablecomm for the basic cable TV and Radio. (You also need to pay www.billag.ch )

So you are probably paying the basic charge already! Contact Cablecom again and show them your rental contract, I think they are charging you twice for the basic.
Reply With Quote
  #4  
Old 22.09.2011, 16:07
Pat's ex's Avatar
Member
 
Join Date: Oct 2009
Location: Zurich
Posts: 217
Groaned at 1 Time in 1 Post
Thanked 170 Times in 75 Posts
Pat's ex is considered knowledgeablePat's ex is considered knowledgeablePat's ex is considered knowledgeable
Re: upc cablecom false advertisement

Quote:
View Post
If you are renting an apartment with cable TV from UPC Cablecom, you will be paying the property management company a sum every month, on top of the basic rental. In this sum are the monthly charge to UPC Cablecomm for the basic cable TV and Radio. (You also need to pay www.billag.ch )

So you are probably paying the basic charge already! Contact Cablecom again and show them your rental contract, I think they are charging you twice for the basic.
I got a similar bill earlier in the year and thought Cablecom were trying it on. Turns out the cable tv charge wasn't part of the nebkosten(spelling), I always though it had been.

Luckily I hadn't told Cablecom to go f**k themselves before I found this out!
Reply With Quote
  #5  
Old 06.10.2011, 15:23
Newbie
 
Join Date: Jul 2011
Location: Zurich
Posts: 2
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 2 Posts
JDS1980 has become a little unpopularJDS1980 has become a little unpopular
Re: upc cablecom false advertisement

CUSTOMER SERVICE IN SWITZERLAND IS SHITE! THEY ARE NOT BOTHERED ABOUT YOU...... BEST PRACTICE... BUY SATTELITE SERVICES FROM SKY IN THE UK AND HAVE THE ROUTER REROUTED OR SOMETHING. DO NOT BUY ANYTHING WHICH HOLDS YOU TO A CONTRACT HERE, THEY WILL BE HAPPY AND SMILEY SELLING YOU IT, BUT SHIT HITS THE FAN, THEY ARE A BUUNCH OF CANIVING INCOMPETENT ARSES... HOW ON FREEKIN EARTH DO THEY PAY SO MUCH TO CALL CENTRE STAFF... 80k PER YEAR? SERIOUS MESSAGE TO THE SWISS.... SORT YOURSELVES OUT FFS, YOU'RE A DISGRACE!
Reply With Quote
This user would like to thank JDS1980 for this useful post:
  #6  
Old 06.10.2011, 15:27
Upthehatters2008's Avatar
Forum Legend
 
Join Date: May 2010
Location: In the kitchen at parties.
Posts: 4,540
Groaned at 204 Times in 120 Posts
Thanked 6,078 Times in 2,378 Posts
Upthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond repute
Re: upc cablecom false advertisement

Quote:
View Post
CUSTOMER SERVICE IN SWITZERLAND IS SHITE! THEY ARE NOT BOTHERED ABOUT YOU...... BEST PRACTICE... BUY SATTELITE SERVICES FROM SKY IN THE UK AND HAVE THE ROUTER REROUTED OR SOMETHING. DO NOT BUY ANYTHING WHICH HOLDS YOU TO A CONTRACT HERE, THEY WILL BE HAPPY AND SMILEY SELLING YOU IT, BUT SHIT HITS THE FAN, THEY ARE A BUUNCH OF CANIVING INCOMPETENT ARSES... HOW ON FREEKIN EARTH DO THEY PAY SO MUCH TO CALL CENTRE STAFF... 80k PER YEAR? SERIOUS MESSAGE TO THE SWISS.... SORT YOURSELVES OUT FFS, YOU'RE A DISGRACE!
It's not the customer service department that's broken, it's your keyboard... Seems the CAPS LOCK is stuck.

"BEST PRACTICE... BUY SATTELITE SERVICES FROM SKY IN THE UK AND HAVE THE ROUTER REROUTED OR SOMETHING."

Reply With Quote
  #7  
Old 06.10.2011, 15:40
dino's Avatar
Forum Veteran
 
Join Date: Feb 2006
Location: Zurich
Posts: 1,631
Groaned at 31 Times in 24 Posts
Thanked 1,279 Times in 628 Posts
dino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond repute
Re: upc cablecom false advertisement

Quote:
View Post
CUSTOMER SERVICE IN SWITZERLAND IS SHITE! THEY ARE NOT BOTHERED ABOUT YOU...... BEST PRACTICE... BUY SATTELITE SERVICES FROM SKY IN THE UK AND HAVE THE ROUTER REROUTED OR SOMETHING. DO NOT BUY ANYTHING WHICH HOLDS YOU TO A CONTRACT HERE, THEY WILL BE HAPPY AND SMILEY SELLING YOU IT, BUT SHIT HITS THE FAN, THEY ARE A BUUNCH OF CANIVING INCOMPETENT ARSES... HOW ON FREEKIN EARTH DO THEY PAY SO MUCH TO CALL CENTRE STAFF... 80k PER YEAR? SERIOUS MESSAGE TO THE SWISS.... SORT YOURSELVES OUT FFS, YOU'RE A DISGRACE!
pssst... Sky Satellite is for watching TV.
The internet is that thingie you do Facebook with... capische?

PS and the big key on the left side of the keyboard labeled "CapsLock'...? Click it once. Thank you.
Reply With Quote
This user would like to thank dino for this useful post:
  #8  
Old 06.10.2011, 16:32
Senior Member
 
Join Date: Mar 2010
Location: Rheinfelden
Posts: 485
Groaned at 3 Times in 3 Posts
Thanked 183 Times in 121 Posts
Bexie has an excellent reputationBexie has an excellent reputationBexie has an excellent reputationBexie has an excellent reputation
Re: upc cablecom false advertisement

It is there but buried very deep...

Some NK pays it some does not
Reply With Quote
  #9  
Old 06.10.2011, 16:33
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,655
Groaned at 383 Times in 263 Posts
Thanked 13,021 Times in 4,452 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: upc cablecom false advertisement

Quote:
View Post
CUSTOMER SERVICE IN SWITZERLAND IS SHITE! THEY ARE NOT BOTHERED ABOUT YOU...... BEST PRACTICE... BUY SATTELITE SERVICES FROM SKY IN THE UK AND HAVE THE ROUTER REROUTED OR SOMETHING. DO NOT BUY ANYTHING WHICH HOLDS YOU TO A CONTRACT HERE, THEY WILL BE HAPPY AND SMILEY SELLING YOU IT, BUT SHIT HITS THE FAN, THEY ARE A BUUNCH OF CANIVING INCOMPETENT ARSES... HOW ON FREEKIN EARTH DO THEY PAY SO MUCH TO CALL CENTRE STAFF... 80k PER YEAR? SERIOUS MESSAGE TO THE SWISS.... SORT YOURSELVES OUT FFS, YOU'RE A DISGRACE!
Is that something someone told you, or do have any experiences to substantiate your childish rant??
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
UPC Cablecom mulan TV/internet/telephone 22 22.12.2016 14:24
UPC Cablecom bill, but no contract venza TV/internet/telephone 6 02.08.2012 23:38
UPC Cablecom Region setting Frank2k TV/internet/telephone 13 29.09.2011 13:53
UPC Cablecom limiting internet speed mrlezbp TV/internet/telephone 7 02.06.2011 19:59
Cablecom UPC mediabox HD digital recorder V__ TV/internet/telephone 3 19.09.2010 10:08


All times are GMT +2. The time now is 10:36.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0