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  #21  
Old 14.10.2011, 21:51
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Re: Car dealer performing work without you asking for it.

Exactly the same thing happened to me last year. I went to the garage where I had bought my car asking for an oil change, and when I came back they told me it was "time for a big service" and had changed various parts for 800.- !!!

I paid (I was under shock, I should have fought and refused) but they lost me as a customer forever!
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Old 14.10.2011, 21:55
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Re: Car dealer performing work without you asking for it.

So why go to a dealer in the first place? It seems a little silly as they usually both overcharge & screw things up.

Oil, brake fluid, Air filters, brake pads & on many other items it would be clear that they had been changed the week before.

BTW Welcome to Switzerland...

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I appreciate the comments and recomendations regarding when to replace different things in a car. Having rebuild a few engines myself, studied car mechanic and being an aircraft engineer today I do keep my car in a good conditions because I understand what the consequences can be.

Heading back to the reason of my post, it is my responsibility to keep my car in a safe and good condition and not the dealers. Manufacturers come up with various recommendations of how long they feel it is practical and or safe to use a certain item before it needs to be replaced.

But the dealer has no idea if the items were replaced the week before or not. And even so, they do not have the authority to change what they feel like and send me the bill for it.

Its like being forced to by 2 liters of milk every time you go to COOP because the farmer recommends it.
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  #23  
Old 14.10.2011, 22:13
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Re: Car dealer performing work without you asking for it.

My service book tells me what was done when, and my bill from the date in the book itemizes it all, so I feel I have complete control. Service intervals are at around about 25,000 km, so there aren't very many in 100k. Never needed a drop of oil between services. Change the air intake filter and clean the MAF once a year and the car is in top shape. Love my car
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Old 14.10.2011, 22:16
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Re: Car dealer performing work without you asking for it.

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So why go to a dealer in the first place? It seems a little silly as they usually both overcharge & screw things up.

Oil, brake fluid, Air filters, brake pads & on many other items it would be clear that they had been changed the week before.

BTW Welcome to Switzerland...
Thanks, guess everyone has to make their own little "swisstake"

Spark plugs yes, but no way to see if the brake fluid is old. Even the oil looks black after only a few hundred kilometers

We had gone to the dealer a few months ago for a different issue and they were quite reasonable. Normally I never take my car to a garage for excactly these reasons but now Im struggling as you are not even allowed to change the oil in the parkplatz. The wheel tracking was the only thing that I needed them to do, the oil and filter was more a case of "since the car is going to them anyway".

Next time I try to find a garage where I can do the work yourself.
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Old 14.10.2011, 22:25
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Re: Car dealer performing work without you asking for it.

oh my god!!! you got taken to the cleaners! i don't understand why you didn't do the work yourself or maybe you didn't have the room where to do it, but wow....that work anywhere else (US, Central/East Europe) should cost under 100 CHF equivalent, if not even 50 CHF in total.

You would have been better taking a weekend trip to a European city with your car, and had a mechanic do the job there, while you were sipping on drinks with your gf.
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  #26  
Old 14.10.2011, 22:25
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Re: Car dealer performing work without you asking for it.

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Thanks, guess everyone has to make their own little "swisstake"

Spark plugs yes, but no way to see if the brake fluid is old. Even the oil looks black after only a few hundred kilometers

We had gone to the dealer a few months ago for a different issue and they were quite reasonable. Normally I never take my car to a garage for excactly these reasons but now Im struggling as you are not even allowed to change the oil in the parkplatz. The wheel tracking was the only thing that I needed them to do, the oil and filter was more a case of "since the car is going to them anyway".

Next time I try to find a garage where I can do the work yourself.
Even 1 year old brake fluid looks old if you start to bleed the brakes, VAG garages in the UK used to check boiling point & that was 30 years ago.

If your oil looks black after a few hundred km your using very cheap oil, the synthetic oil I drain out of the Porsche after 5 years looks like new, I actually put it in my Girlfriends Fiesta after that!
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