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Old 05.12.2011, 23:47
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ZVV Ticket Machine Stole My Money...

A week or so ago, we were travelling out to Uster and had to get zone connection tickets as we only have zone 10 passes.

So pushed the right buttons on the machine, put the right amount of dosh plus 10 rappen in and waited....and waited....and nothing happened....coin return wouldn't work...so in the end we gave up as our tram just came and we had to get to the rail station in time - where we tried again and successfully got a ticket.

Wrote an email to ZVV who said they would check the machine in question - and if there was a "plus" of money they would give me a refund.

Got an email today - they checked the machine and there was no "plus" so no refund. It's only SFr6 (the price of a small beer at any bar in Niederdorf....) but it's the principle. They're quick enough to fine people SFr80 for not having the right ticket but they don't cough up when they're in the wrong!

Cheers,
Nick
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Old 05.12.2011, 23:50
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Re: ZVV Ticket Machine Stole My Money...

Ticket stuck up the spout?

I've had that a couple of times, when the next person to buy a ticket popped along, my ticket came down along with theirs, so to speak.

That said, I doubt they checked. It would cost them more money than it is worth...

Wouldn't happen in Basel...



(except it did)
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Old 05.12.2011, 23:53
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Re: ZVV Ticket Machine Stole My Money...

You sure, you wren't at the casino?



..jokes aside, out of principle, I'd contact the Kosumentenschutz. http://konsumentenschutz.ch/contact/

Let me know, if you need help with the German.
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