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  #1  
Old 11.01.2012, 17:06
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Terrible Swiss Customer Service

At lunch I went into Bucherer on Bahnhofstrasse. I wanted the price for a new bracelet for my 15 year old TAG HEUER watch.

They didn't have a price, so asked them how much it would cost to replace one of the spring bars that hold the bracelet to the watch (it is bent). And also to add a link.

She said it was free as part of their customer service.

FREE

IN SWITZERLAND

That is something worth complaining about



How on earth are they going to sell me a new watch if they'll repair mine for free???
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  #2  
Old 11.01.2012, 17:07
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Re: Terrible Swiss Customer Service

strap and all free? Or just the pin?
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Old 11.01.2012, 17:11
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Re: Terrible Swiss Customer Service

They replaced the crown on a watch I bought there - also for FREE. Great shop and well worth buying there. Actually, did they even check if you got your watch there?
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Old 11.01.2012, 17:16
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Re: Terrible Swiss Customer Service

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They replaced the crown on a watch I bought there - also for FREE. Great shop and well worth buying there. Actually, did they even check if you got your watch there?
Free..what? Preposterous! I tell you this country is going to the dawg's
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Old 11.01.2012, 17:16
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Re: Terrible Swiss Customer Service

Seriously, the things one has to endure
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Old 11.01.2012, 17:29
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Re: Terrible Swiss Customer Service

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strap and all free? Or just the pin?
Just the pin - and to install a link.

I will drop my watch in tomorrow - it will take about an hour or so. Because of the shape they said it would take that long as they have to take off the back.

An hour of labour - on Bahnhofstrasse - FREE!!!

And no I didn't buy my watch there. I actually quite like their own brand watches.
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Old 11.01.2012, 17:39
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Re: Terrible Swiss Customer Service

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At lunch I went into Bucherer on Bahnhofstrasse. I wanted the price for a new bracelet for my 15 year old TAG HEUER watch.

They didn't have a price, so asked them how much it would cost to replace one of the spring bars that hold the bracelet to the watch (it is bent). And also to add a link.

She said it was free as part of their customer service.

FREE

IN SWITZERLAND

That is something worth complaining about



How on earth are they going to sell me a new watch if they'll repair mine for free???
Send me $ 1695.99 if this makes you feel better
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Old 11.01.2012, 17:43
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Re: Terrible Swiss Customer Service

Another free thing that seems possible is minor repair of eyeglasses. Last week was the second time an optical shop (two different ones) re-attached the lens in my glasses for free. Considering I needed to drive for an hour and a half, I'd have happily paid a huge amount for the service! Would be interesting to complile a list of unexpected freebies in Switzerland.
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Old 11.01.2012, 18:51
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Re: Terrible Swiss Customer Service

That sounds terrible.
Don't worry, everything will be fine.
Good Luck.

- This was an automated response based on keywords in the thread title.
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Old 11.01.2012, 19:45
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Re: Terrible Swiss Customer Service

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Another free thing that seems possible is minor repair of eyeglasses. Last week was the second time an optical shop (two different ones) re-attached the lens in my glasses for free. Considering I needed to drive for an hour and a half, I'd have happily paid a huge amount for the service! Would be interesting to complile a list of unexpected freebies in Switzerland.
Happens all the time. Have my glasses fixed for nothing. Had my watch crystal polished for nothing. And I recently took my winter coat (with a broken zipper) back to the shop where I bought it, and the tailor put a new slider in for nothing. This is the same shop where I bought a Schöffel ski overall and after I ripped a small hole in the rump by falling on a rock, sent it in and had the entire seat panel replaced for nothing. I was amazed.
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Old 11.01.2012, 19:55
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Re: Terrible Swiss Customer Service

Many times i have been given free milk for my toddler, in Starbucks, in Geneva airport cafes. They have even warmed it and put the teet under their steamer.

Also there is a sandwich van by the lake which i sometimes stop by for a coffee or sandwich and the old chap who runs it has given my toddler free icecream so many times she now calls him 'ice cream grandad'.
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Old 25.01.2012, 16:21
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Re: Terrible Swiss Customer Service

So 2 weeks after going in there - I eventually had a lunch free and had remembered the spare links.

So off I trotted to Bucherer - where the nice young man behind the counter replaced both anstossers - not just the noticably bent one but also the one that was slightly loose.

He then added in a the extra link.

And finally tightened the grip on the bracelet clasp

FOR FREE

WHILE I WAITED (10minutes)

What is Switzerland coming to if you don't get Switzerlanded every time you go into a shop

I bet I got caught walking too fast along Bahnhofstrasse though!!
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Old 25.01.2012, 20:25
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Re: Terrible Swiss Customer Service

I'm new to English Forum and also American so maybe I'm not getting the English humour but feel like anyone who can complain about swiss customer service has been in Switzerland for way too long.
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Old 25.01.2012, 20:49
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Re: Terrible Swiss Customer Service

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So 2 weeks after going in there - I eventually had a lunch free and had remembered the spare links.

So off I trotted to Bucherer - where the nice young man behind the counter replaced both anstossers - not just the noticably bent one but also the one that was slightly loose.

He then added in a the extra link.

And finally tightened the grip on the bracelet clasp

FOR FREE

WHILE I WAITED (10minutes)

What is Switzerland coming to if you don't get Switzerlanded every time you go into a shop

I bet I got caught walking too fast along Bahnhofstrasse though!!
Well obviously you got switzerlanded, you waited 10 whole minutes! What a shame!

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I'm new to English Forum and also American so maybe I'm not getting the English humour but feel like anyone who can complain about swiss customer service has been in Switzerland for way too long.
I think in this case, the humour is just very international. I am a Canadian, eh? And I understood it!
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