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  #21  
Old 05.03.2012, 18:37
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Re: Just when you thought you've seen it all, absurdity

I don't follow. You have a copy of an order you signed. The order is on letter-headed paper and presumably it's Pfister's headed paper. So you placed an order with Pfister - so where's the problem? Or is it not so?
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  #22  
Old 05.03.2012, 18:39
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Re: Just when you thought you've seen it all, absurdity

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But if I were OP, I'd kind of learn something from here: call in advance, this is the way things are done here, like it or not. They could have been really helpful and customer oriented had he called in advance.. This is Switzerland.
Yeah but where's the fun in that?
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  #23  
Old 05.03.2012, 18:50
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Re: Just when you thought you've seen it all, absurdity

Busby, I am one of those awful Swiss who sometimes gets a bit hissed off when some people complain day in day out about anything and everything.

You however have my total support on this one though and I really feel the pain for you. If that had happened to me, I would have gone berserk I can tell you. If the order is on Pfister note paper, it is with Pfister, punkt schluss.
I you wish I'll come over and stick it up his earhole or wherever.

How ridiculous- I'd have left it there with them and say 'go ahead, sue me'.

Cheer up
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  #24  
Old 05.03.2012, 19:06
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Re: Just when you thought you've seen it all, absurdity

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Think I deserve a rant on this one. In January, we saw a rug we liked at Pfister. Of course they were out of stock and a new shipment was not expected until May 1st. So we put in an order (no money down) and signed a paper with the sales person. We had up until 30 days before May 1st to cancel the order.

We found another rug, so rather than cancel over the phone I decided to go in person today (plenty of time before April 1st), driving 45 minutes to the Pfister.

Spoke to the sales rep at the rug counter and he told me, 'Sorry, only the sales rep who made the order can cancel it. This is a contract with him. He's in tomorrow.'

WHAT? I told him 'this is a contract (I guess) with your store, he is a rep with your store. There is no one who can help me cancel this order?' Same response, only that rep because it is a contract with him.

Went to the Customer Info desk thinking maybe this guy is an idiot. Told the same thing, you have to speak with that rep. I argued I'm within the policy time, can't a manager do this? No, only that rep. Then I asked what would happen if that guy was fired, quit, got hit by a bus (this they did not find funny), who would help me cancel the order. No one knew. Ridiculous.
There is a good, very good reason for this Let you guys think for a while
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  #25  
Old 05.03.2012, 19:10
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Re: Just when you thought you've seen it all, absurdity

Well, actually I wouldn't make a question of principles out of it, it's not that you were supposed to bring the rug personally back to Persia on your shoulders, and you aren't even close to the time-out date.

So what?

Once with my friend I found an old lady's purse, unfortunately without any phone number inside (but without money so maybe a stolen one). Trying to be good citizens we walked around all afternoon, from one office to the other, to find the right place where we could legally hand it over. Finally - after a trip from one corner of the town to the other, lasting hours - we had to fullfill a long compilation form, and my friend took out a cigarette for some relax. Immediately the officer said politely, but rather shocked: "But signorina, you cannot smoke here." Immagine she'd had the guts to lit her cigarette next to a giant ash tray overwhelming with cigarettes, some of them already falling on the floor. She put her cigarette to all the other thousends and we both had a really good laugh. The looks of the carabinieri's faces and their reply ("But this one is ours!") together with the lovely city centre of Pavia paid us for all our efforts.

That's life. Call it Pfister, call it Carabinieri, whatever. Did we suffer or anybody got harm? No.
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  #26  
Old 05.03.2012, 19:54
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Re: Just when you thought you've seen it all, absurdity

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There is a good, very good reason for this Let you guys think for a while
It's called delay and distract so they give up and have to take the rug when it arrives. Oldest trick in the retail book
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  #27  
Old 05.03.2012, 19:59
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Re: Just when you thought you've seen it all, absurdity

And now you know one reason why Ikea is so popular.
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  #28  
Old 05.03.2012, 20:16
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Re: Just when you thought you've seen it all, absurdity

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Busby, I am one of those awful Swiss who sometimes gets a bit hissed off when some people complain day in day out about anything and everything.

You however have my total support on this one though and I really feel the pain for you. If that had happened to me, I would have gone berserk I can tell you. If the order is on Pfister note paper, it is with Pfister, punkt schluss.
I you wish I'll come over and stick it up his earhole or wherever.

How ridiculous- I'd have left it there with them and say 'go ahead, sue me'.

Cheer up
Yes, I'm an awful Swiss person too!

It's hair-raising some of the things which we Swiss are accused of - although oddly enough it's one of the few countries in the world where things actually function.

But back to Pfister; I, in all the years I have bought furniture and the like; also by Möbel Pfister, have not yet signed a contract that says the signed contract is not binding. It appears, from what has been stated and applauded here, that in the USA and other countries anyone can walk into a shop, garage, store, sign and order anything and then afterwards decide not to take it - or has found something better...?

Is it really like that outside Switzerland (where so many people are being 'Swissied') - Greece maybe?
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  #29  
Old 05.03.2012, 20:24
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Re: Just when you thought you've seen it all, absurdity

I thought I had seen it all until I went to Denner to by a 6-pack of Evain water that was on sale for 3.95. They only had one left but a bottle was missing out of it. Since it was the last one I figured I would buy it anyways. I got to the cashier and she charged me 6 chf something. I said oh, this is on sale for 3.95, its the last one. She replied that she has to charge me 5 bottles of Evian as only the six pack is on sale. I said are you kidding me, and she said no. I said oh, I am sorry I didn't understand, I drank one bottle while I was shopping!!!

Finally another employee came over and said it was ok and I paid 3.95. CRAZY!!!!!
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  #30  
Old 05.03.2012, 23:23
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Re: Just when you thought you've seen it all, absurdity

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They only had one left but a bottle was missing out of it. Since it was the last one I figured I would buy it anyways. I got to the cashier and she charged me 6 chf something.
And next up someone collects four random bottles, places them into the plastic packaging lying around and demands to get them for CHF 3.95 instead of 4.something?

Way to make the stressed Denner employees mad, not that they have to deal with all the drunks already.
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  #31  
Old 06.03.2012, 01:01
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Re: Just when you thought you've seen it all, absurdity

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And next up someone collects four random bottles, places them into the plastic packaging lying around and demands to get them for CHF 3.95 instead of 4.something?

Way to make the stressed Denner employees mad, not that they have to deal with all the drunks already.
The fact is that it was clearly a six-pack with one bottle taken out and not random bottles put into a plastic sack.
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  #32  
Old 06.03.2012, 08:18
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Re: Just when you thought you've seen it all, absurdity

Yeah, just as a follow up to comments, it was on Pfister letterhead and if you don't cancel before the 30 days, it's yours and they send you a facture. And we all know what happens if you receive a facture when you don't follow policy. You pay.

In the States, you can order, or 'hold' an item almost anywhere if it is not in stock and then cancel, without terms normally, if it is part of their usual shipment or inventory because they would receive the stock regardless (as such was my case). The times you can't do it are special one-of-a-kind orders or high prices orders like cars. I assumed it was the same everywhere, but live and learn.

Otherwise, it's good living here. Was able to take a walk in the vineyards and soak in the scenery to blow off steam...
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  #33  
Old 06.03.2012, 10:15
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Re: Just when you thought you've seen it all, absurdity

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Yes, I'm an awful Swiss person too!

It's hair-raising some of the things which we Swiss are accused of - although oddly enough it's one of the few countries in the world where things actually function.

But back to Pfister; I, in all the years I have bought furniture and the like; also by Möbel Pfister, have not yet signed a contract that says the signed contract is not binding. It appears, from what has been stated and applauded here, that in the USA and other countries anyone can walk into a shop, garage, store, sign and order anything and then afterwards decide not to take it - or has found something better...?

Is it really like that outside Switzerland (where so many people are being 'Swissied') ?
Point taken, Busby..I guess when coming from a place that is very little, if at all, "customer oriented", or "citizen oriented"..or.., you get the point, you take very lightly every fault the Swiss might have.. Truth is, I've encountered by far more absurd situations back home than, hopefully, I will ever encounter here..
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  #34  
Old 06.03.2012, 12:43
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Re: Just when you thought you've seen it all, absurdity

I have learned the hard way as well with Pfister and a difficult return. Ikea was a breeze and didn't even question why I was returning the table, Pfister grilled me as to why I was returning the lamp and after several people I finally got a manager who allowed the return. As in every country, you learn the places that run smoothly and have good customer service and places who don't. I just think that there are so many less choices for stores in CH, that when one SUCKS, it ends up being glaring.
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  #35  
Old 06.03.2012, 13:12
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Re: Just when you thought you've seen it all, absurdity

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Think I deserve a rant on this one. In January, we saw a rug we liked at Pfister. Of course they were out of stock and a new shipment was not expected until May 1st. So we put in an order (no money down) and signed a paper with the sales person. We had up until 30 days before May 1st to cancel the order.

We found another rug, so rather than cancel over the phone I decided to go in person today (plenty of time before April 1st), driving 45 minutes to the Pfister.

Spoke to the sales rep at the rug counter and he told me, 'Sorry, only the sales rep who made the order can cancel it. This is a contract with him. He's in tomorrow.'

WHAT? I told him 'this is a contract (I guess) with your store, he is a rep with your store. There is no one who can help me cancel this order?' Same response, only that rep because it is a contract with him.

Went to the Customer Info desk thinking maybe this guy is an idiot. Told the same thing, you have to speak with that rep. I argued I'm within the policy time, can't a manager do this? No, only that rep. Then I asked what would happen if that guy was fired, quit, got hit by a bus (this they did not find funny), who would help me cancel the order. No one knew. Ridiculous.

Just wondering, is this clause about having a month to cancel before 1st of May on the order form/contract? And that is the key really.

For instance, many order forms consist of a contract in CH, and even in the UK depending on the item. For instance, if you order a wedding dress from any wedding store, to your specific size made to order- you wouldn't be able to cancel if you later found one you liked better- YES, even in the UK (we had that issue with one of our daughter's wedding dresses, so been there, done that, and lost). Same with returns because you've changed your mind. If the item is faulty, they have to replace but not refund. If the item is not faulty, but you just found another you liked better, or changed your mind- then they do NOT have to replace and certainly not refund.

In this case, if the order form is on Pfister note paper, and states clearly that you have a month before 1st of May to cancel - then what happened is inexcusable. If it is a 'franchise' within the shop, then that should be clear, and have its own note paper, etc. Viel Gluck dabei.
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  #36  
Old 06.03.2012, 22:07
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Re: Just when you thought you've seen it all, absurdity

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if you don't cancel before the 30 days.... they send you a facture. And we all know what happens if you receive a facture when you don't follow policy. You pay.
Why should they send you an invoice ? The contract was with the sales rep, remember ?

Last edited by xkcd; 06.03.2012 at 22:49.
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