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Old 03.04.2012, 09:52
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Re: Noise after midnight... what should I do?

It's a bit of a cyclic thing, isn't it? "We" all enjoy businesses that are open late (especially restaurants) and eating establishments that allow us to linger even if we're there late, so we can eat and chat without having to rush. This is good customer service.

However

IF the restaurant were to have very poor customer service, they could kick everyone out at 8pm (how many pizza places do you know that close that early though?) so the cleaning lady could be done by or shortly after the 10pm noise cutoff.

Or they could be slightly more compromising with you, and you them, they kick people out at 10pm and hopefully be done making cleaning noise around midnight - not perfect for you, but better.

Meanwhile, plenty of us complain often about how early "everything" closes and how often we go to restaurants and within a certain time before closing they stop serving food. Most likely this is due to neighbors who complain about cleaning noise (which, let's face it, really must happen) too late at night.


jojojiaying, maybe you can / should put some (more?) carpeting on your floor which will help better absorb the sound from below. The pizza place was there before you moved in, I do understand the apt situation in that area is fierce, but all the same... It seems to me a bit much to complain about normal running of a business which existed prior to your occupancy of the apartment above.

To close early (and kick people out so they can clean early) will likely hurt their business, hopefully you can find some solutions which will help you without hurting them.
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Last edited by Peg A; 03.04.2012 at 09:54. Reason: clarity - I think - coffee being imbibed now.
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  #42  
Old 03.04.2012, 10:14
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Re: Noise after midnight... what should I do?

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I'd call the police about the noise once she starts cleaning. I *bet* she's not licensed/paid to work at night as well as in the morning.
I *bet* you have no idea what you're talking about.
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  #43  
Old 03.04.2012, 10:17
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Re: Noise after midnight... what should I do?

I can understand the problem here, and the restaurant is not being reasonable - as others have said in this thread, they have all the time until they open (11am?) to get the place clean - they do not need to have somebody banging around after midnight.

Luckily for me, the restaurant beneath my apartment is great - the staff are all polite and friendly if we pass on the internal stairs, if we order food from them we can give them our serving dishes and they'll bring it up to our apartment in those (saving waste!), their cleaning staff (who I think are also serving staff) are reasonable with their noise at night (once the music was really loud from closing until about 10:45 and, when I went down to talk to them, they just turned the music down without a fuss) and ... once a patron came up to our apartment to complain (our toddler was jumping from our lounge and apparently making some noise downstairs) and when the manager realised he came up to apologise profusely, and later brought up a lovely snack for free ...

I don't agree that "normal running of a business" includes cleaning loudly until 2 in the morning, when the place is empty the next morning until the staff arrive for prep (possibly at 10am). They should certainly clean all the cooking stuff after closing, but general cleaning could be done the next morning.
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Old 03.04.2012, 12:00
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Re: Noise after midnight... what should I do?

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I can understand the problem here, and the restaurant is not being reasonable - as others have said in this thread, they have all the time until they open (11am?) to get the place clean - they do not need to have somebody banging around after midnight.

- snip -

I don't agree that "normal running of a business" includes cleaning loudly until 2 in the morning, when the place is empty the next morning until the staff arrive for prep (possibly at 10am). They should certainly clean all the cooking stuff after closing, but general cleaning could be done the next morning.
No, they don't. Often the hours prior to opening are spent prepping for said opening, not cleaning.

I imagine for a decent pizza place (someplace making fresh pizzas), 3 hrs or so of prep wouldn't be unusual, which means 8am staff arrival. So, then we're up to the upstairs neighbor complaining about cleaning noises starting about 6am instead midnight.


What I base this on is this:
My husband has to be at work at 6am to start prep for morning opening. The restaurant where he works opens at 7am during the week with "easy prep" and breakfast type stuff, some of which is prepared the night before (for example, birchemusli is best when not served immediately after being made). They switch to lunch things by 11am, and it takes that much time to prep for that switch.

Sundays they open at 9am, serving brunch, and even that day he has to be there at 6am for prep, because it simply takes that long to make good fresh food that is ready for guests "as soon as" they arrive.



It's so interesting to me how often "we" complain about customer service and then turn around and also complain about the necessary things which make good service possible.

I don't disagree that it is annoying to have to deal with that sort of thing, I wouldn't want to live above a restaurant with such open times myself. Even so though, the OP DID move there and as there is so little choice of where to live, best thing to do is to try to make his/her apartment as sound proof as possible.
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  #45  
Old 03.04.2012, 13:41
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Re: Noise after midnight... what should I do?

The cleaning lady actually comes on Saturday and Sunday morning (around 7:30) for the cleaning, since she doesnīt work in the morning on weekends (which means that on Sunday she comes in the morning and at night... God bless!). I think the problem is not that the restaurant canīt do the cleaning in the morning, but that the lady they hire cannot, because she works from Monday to Friday in the morning somewhere else.
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Old 03.04.2012, 16:18
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Re: Noise after midnight... what should I do?

My building's laundry room is sound proofed so that it can be open 24 hours per day, 7 days per week.

I have to wonder why restaurants can't be required to soundproof their restaurants. I've seen it done before, the minimal work would include a layer of this weird cork-board and/or foam and/or wood chips covered with a thin layer of some other material like plastic.. It's virtually impossible for a renter to soundproof their floors.
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Old 03.04.2012, 16:21
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Re: Noise after midnight... what should I do?

Dear OP, the reason why the people who moved out before you was because of the noise. The reason why you will eventually move out is because of the noise.

There are some apartments that have high turnover due to noise. Live and learn.
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Old 03.04.2012, 16:30
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Re: Noise after midnight... what should I do?

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Dear OP, the reason why the people who moved out before you was because of the noise. The reason why you will eventually move out is because of the noise.

There are some apartments that have high turnover due to noise. Live and learn.
The thing is that the noise isn't coming from the restaurant but from the cleaning lady. The op didn't say she had trouble with the restaurant noise. It is only one person and it could indeed be adjusted to make everybody happy.
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Old 03.04.2012, 16:31
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Re: Noise after midnight... what should I do?

That sounds really harsh - and yet I think, the sad truth. Bonne chance. If a flat is available and cheap in Lausanne, it is indeed too good to be true. I'm so sorry to say.
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Old 03.04.2012, 16:38
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Re: Noise after midnight... what should I do?

Cleaning must be done at night after the restaurant closes. Leaving food lying around over night is probably not a great idea. It won't be noise you'd be complaining out.
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Old 03.04.2012, 17:01
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Re: Noise after midnight... what should I do?

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Cleaning must be done at night after the restaurant closes. Leaving food lying around over night is probably not a great idea. It won't be noise you'd be complaining out.
There is that also - I'd much, much rather have noise to complain about as opposed to being inundated by rats and roaches.
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  #52  
Old 03.04.2012, 22:39
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Re: Noise after midnight... what should I do?

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No, they don't. Often the hours prior to opening are spent prepping for said opening, not cleaning.

I imagine for a decent pizza place (someplace making fresh pizzas), 3 hrs or so of prep wouldn't be unusual, which means 8am staff arrival. So, then we're up to the upstairs neighbor complaining about cleaning noises starting about 6am instead midnight.
I worked at a pizza place while studying ... one person has to come in early, to get the thick pizza dough started (I think it was about three hours before opening) but then they put the dough in the proofing oven and that person got to hang around and relax, making sure the ovens didn't blow up and burn the place down ... the thin dough had a much shorter prep time, and chopping up the toppings (those that don't come pre-chopped) doesn't take long.

So, it was quite common for that first person to prep the dough, do some cleaning, and receive stock deliveries all on their own before the rest of the staff turned up ...
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  #53  
Old 15.05.2012, 15:52
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Re: Noise after midnight... what should I do?

Hi there! Well I finally called the police when the noise was very loud one day. The police just told me that they were not able to come and handle such things and that I should contact someone in charge of such matters during the day. I called the person and he said that he would talk to the owner about it. Guess what happed then? I received a letter from the restaurant today saying that I have been harassing them and if I donīt stop they will sue me... they said that I called the police (well why canīt I???) and that I had "harassed" them "ten times" (I talked directly to them twice). Just canīt understand why I am being the bad guy here? What have I done wrong? Why are they acting like they are right in every way?
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  #54  
Old 15.05.2012, 16:36
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Re: Noise after midnight... what should I do?

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I donīt know about the police. The noise coming from the pizza shop is not continuous or very very loud like heavy metal music. Itīs like someone is moving the furniture or banging a wok from time to time. Any every time she arrives and leaves, she bangs the door very loudly (thatīs why we know when she arrives and leaves)... Just donīt understand why someone just can ignore that people are sleeping at night and it would be better if he or she can do things more gently... I doubt if the police can do anything, but this kind of noise really makes people ill at ease, especially when one is trying to get rest at the end of the day.
I was about to ask what kind of noise a cleaner can do, in a pizza shop...

I still thing you are being extremely fussy but I will still help.

Stop complaining, moaning and find a real solution.

You have mainly a problem with banging doors, and you are sure it comes from the pizzeria below.

Therefore, buy some anti door slamming stuff, or simply make one with a bit of fabric and cotton; or anything in rubber.

Even a rubbery thing will works, such as that:
http://www.amazon.co.uk/Babydan-Fing...tp_s2_edpp_url

Come to the owner, offer it to him/her, and politely ask them to put them so you both stay in decent terms.


End of it, no need to cry for attention or call the army. Basic common sense!!
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Old 15.05.2012, 16:43
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Re: Noise after midnight... what should I do?

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Hi there! Well I finally called the police when the noise was very loud one day. The police just told me that they were not able to come and handle such things and that I should contact someone in charge of such matters during the day. I called the person and he said that he would talk to the owner about it. Guess what happed then? I received a letter from the restaurant today saying that I have been harassing them and if I donīt stop they will sue me... they said that I called the police (well why canīt I???) and that I had "harassed" them "ten times" (I talked directly to them twice). Just canīt understand why I am being the bad guy here? What have I done wrong? Why are they acting like they are right in every way?
Maybe because you moved in on top of a "restaurant type" business, and expected total silence?
Maybe because you are over reacting to "door slamming"? (how many times honestly? 3-4 times in an evening?)
Maybe because of that you keep focusing on complaining/moaning instead of finding real solutions? (such as offering them a stupid cheap made small pillow to put in the door)
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Old 15.05.2012, 16:46
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Re: Noise after midnight... what should I do?

Maybe itīs hard for someone to imagine the noise who hasnīt had similar experiences. But a big thank you for you!
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Old 15.05.2012, 16:52
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Re: Noise after midnight... what should I do?

I really feel for you - and wish I could give you words of reassurance. But I'm afraid that if you move above a restaurant (perhaps at a lower rent than elsewhere) - this sort of problem can be expected. Not what you want to hear, and you have my sympathy.
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Old 15.05.2012, 16:56
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Re: Noise after midnight... what should I do?

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Maybe itīs hard for someone to imagine the noise who hasnīt had similar experiences. But a big thank you for you!
We have regular noise from idiots doing massive burnouts or doing 80km/h and braking suddenly to impress the local prostitutes.
We have noises from the prostitutes often shouting or arguing
We have noises from the neighboors upstairs making "chairs moving parties"
We have noises every 2 weeks from the students making big parties and talking loud inside and in balcony.
We have noise at night from the fat female neighboor having wooden shoes and tramping on hard surface...

But we don't focus on complaining/moaning. We either accept it, find a workaround, or deal with it*.

*well, not always, I'll be quite tempted to shoot the burnouts idiots, haven't found a solution for those, yet.


Also I understand you are there temporarily (up the pizza) because you could not find anywhere else, so just be patient! Even for an additional 1-2 years.
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Old 15.05.2012, 17:15
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Re: Noise after midnight... what should I do?

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Hi there! Well I finally called the police when the noise was very loud one day. The police just told me that they were not able to come and handle such things and that I should contact someone in charge of such matters during the day. I called the person and he said that he would talk to the owner about it. Guess what happed then? I received a letter from the restaurant today saying that I have been harassing them and if I donīt stop they will sue me... they said that I called the police (well why canīt I???) and that I had "harassed" them "ten times" (I talked directly to them twice). Just canīt understand why I am being the bad guy here? What have I done wrong? Why are they acting like they are right in every way?
Do you have legal insurance? I do, it's not expensive. You should get it, and not only do you have less to worry about the pizza guy suing you, you can seek legal advice.

Now it's true, you moved above a business, and that should have occurred to you. But Switzerland has strict laws against noise when it comes to businesses in certain areas, and normally the business owner has to ask for special permission to make noise after a certain hour. Take the Niederdorf in Zurich. Tons of bars and restaurants, even cabaret and brothels. Still they aren't allowed to be open past something like 11pm. I mean that's what that area is known for. However they can't make noise after those times.

The cleaning lady is part of the operations of the business. I don't she is slamming doors. She is probably moving around mixers, or knocking over pans and the like. The pizzeria is perfectly capable to either do the cleaning themselves at the end of daily operations, or seek another cleaning lady to come in earlier. They can't randomly set interior music to play at 3am over a certain noise level, having a cleaning lady continue operations at that time producing noise shouldn't be any more acceptable.

I think real problem lies with the landlord making an aprtment available that isn't properly sound proofed, or at the very least, under a responsible balanced environment for him to both profit off of private and commercial rent income. You know noise isn't the only thing a restaurant could do wrong. Poor ventilation could allow certain smells to arrive upstairs as well. Fully warranting an inspection from the Lebensmittle inspector. Which is a far more expensive and time consuming thing to make correct.

I'm just saying. It's not out of your rights to complain. You pay money in rent. And who's to say she/he doesn't have other accepting? The topic is the loud cleaning lady in the pizzeria below, not the loud prostitutes in Vaud.
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Old 15.05.2012, 17:20
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Re: Noise after midnight... what should I do?

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My husband and I just moved into our new apartment, which happens to be above a pizza shop. (Well why we moved into this apartment is maybe another story, because it was so difficult to find an apartment here...) The shop closes every day around 10:30, which is fine with us. But every day starting from around 11 a cleaning lady comes and does not finish the cleaning for the pizza shop until 1 or 2 oīclock in the morning. It was very loud... and we werenīt be able to fall asleep until she finishes...

We tried to talk to the owner of the shop, but he seems to be angry and says that we need to move to a quieter neighbourhood. I felt very sad... I asked him if it is possible that the lady comes a litter earlier and finishes her work before midnight and he said he would try. But itīs still the same... The noise was even louder yesterday. Maybe she was angry that I complained... I donīt know.

I really donīt know what to do... Do I have a right to ask for quietness after midnight even if I live above a pizza shop?

HELP!
If I was helpless, I would first invest in a good quality ear plug or some other kind of noise insulation so that I increase my chances of a good night's sleep (in case you haven't done that already). Next, You can try to work on a more permanent solution.
Good luck!
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