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Old 29.03.2012, 09:42
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Re: Response to outrageous customer service

As long as the OP still has essential functioning bathroom equipment, and hasn't paid them any cash, then no sweat - the stress is on the supplier; he's out of pocket until the job is complete, so he'll know it's in his own interest to get the job done ASAP.

It's the same the world over - *never* pay a builder until the work is done.

However, if he's been a bone-idle slacker or prioritising other customers without good reason, then give him both barrels IMO.

There is a very british way of solving this...

Tell him your going 'back home' for 4 months in a couple of weeks, and would he be ok waiting until you get back before payment? You'll leave the keys with a neighbour so he can still finish the job while you're away.
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