Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 29.03.2012, 09:49
sankbhat's Avatar
Forum Veteran
 
Join Date: Feb 2009
Location: Near Lucerne
Posts: 544
Groaned at 12 Times in 9 Posts
Thanked 344 Times in 159 Posts
sankbhat is considered knowledgeablesankbhat is considered knowledgeablesankbhat is considered knowledgeable
Galaxus / Digitec

Order a home appliance from Galaxus, which is a subsidiary of Digitec (so I was confident of good service), paid into their bank account in advance, and having been informed that the goods will be shipped in the next 2-3 days.
Now, it is 3 weeks, and keep getting emails delaying the expected shipping date, not they have delayed by another 2 weeks!

Why let people order goods if you dont have it in your inventory!!!
Reply With Quote
  #2  
Old 29.03.2012, 09:56
jrspet's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: Quaint Wädenswil, Zürich, CH
Posts: 8,147
Groaned at 27 Times in 20 Posts
Thanked 7,036 Times in 3,912 Posts
jrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond repute
Re: Galaxus / Digitec

I ordered twice from Swisspost online shop ( website said items were in stock ). Both never arrived even after waiting for a month on each instance.

Had I not reached them ( difficult to find the exact contact email for this onlineshop ), I would have never known that they decided not to proceed with the order. Their online shop falsely stated that the items were "delivered" and order was closed / settled. The staff at the local Bhf ( PickPost ) smile each time I attempt to pick up goods that were never delivered to them in the first place.

Strange thing was the items still appeared as available till todate.
__________________
404 – punoɟ ʇou ɹoʇɐɹǝpoɯ
Reply With Quote
  #3  
Old 29.03.2012, 10:04
Jack of all trades.'s Avatar
Forum Veteran
 
Join Date: Jun 2009
Location: Basel
Posts: 815
Groaned at 21 Times in 14 Posts
Thanked 665 Times in 323 Posts
Jack of all trades. has a reputation beyond reputeJack of all trades. has a reputation beyond reputeJack of all trades. has a reputation beyond reputeJack of all trades. has a reputation beyond repute
They probably didn't know in the first place that the items weren't there. Or they have a JIT strategy. The Japanese started all the JIT (just in time) business. Probably to reduce the amount of spares lying around?

More likely someone has made a mistake and is trying to cover it up and doesn't care if they make one customer angry. You know how it is..."the strength of a bureaucracy is measured by it's inability to deal with individuals."

Quote:
View Post
Had I not reached them ( difficult to find the exact contact email for this onlineshop )
That's another topic in itself. How to find contact details. There must be strategies etc on how to best hide contact details in web sites. Probably done in conjunction with a lawyer who knows how far to push the rules. Sometimes the only way I have managed to find contact details is to look in a forum and find out from someone else.

Last edited by jrspet; 29.03.2012 at 10:29. Reason: Merging of successive posts
Reply With Quote
  #4  
Old 29.03.2012, 10:48
simon_ch's Avatar
Forum Veteran
 
Join Date: Dec 2008
Location: Zürich
Posts: 2,390
Groaned at 128 Times in 76 Posts
Thanked 3,488 Times in 1,377 Posts
simon_ch has a reputation beyond reputesimon_ch has a reputation beyond reputesimon_ch has a reputation beyond reputesimon_ch has a reputation beyond reputesimon_ch has a reputation beyond reputesimon_ch has a reputation beyond repute
Re: Galaxus / Digitec

I had the same problem with Galaxus. Website said the ironing board is on stock (highest availability, i.e. in excess of 10 pcs) but it didn't get delivered for some 2 months or so...
Reply With Quote
  #5  
Old 29.03.2012, 13:37
sankbhat's Avatar
Forum Veteran
 
Join Date: Feb 2009
Location: Near Lucerne
Posts: 544
Groaned at 12 Times in 9 Posts
Thanked 344 Times in 159 Posts
sankbhat is considered knowledgeablesankbhat is considered knowledgeablesankbhat is considered knowledgeable
Re: Galaxus / Digitec

Thanks for sharing your experiences. Now I'm worried and will actively bug them to know if they plan to deliver or at least return my money!
Reply With Quote
  #6  
Old 29.03.2012, 13:54
aSwissInTheUS's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Zurich area
Posts: 12,786
Groaned at 99 Times in 88 Posts
Thanked 19,577 Times in 8,681 Posts
aSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond repute
Re: Galaxus / Digitec

Quote:
View Post
That's another topic in itself. How to find contact details. There must be strategies etc on how to best hide contact details in web sites. Probably done in conjunction with a lawyer who knows how far to push the rules. Sometimes the only way I have managed to find contact details is to look in a forum and find out from someone else.
Moneyhouse.ch lists the legal addresses of all companies registered in Switzerland. It also lists the person in the management and who has the legal power to sign contracts.

If you are really desperate send a personal, registered letter to one or more persons in charge (preferably with individual signature) to the listed company address.
Quote:
Grosshandel GmbH
Herr Ueli Musterkaufmann
Bahnhofstr. 1 A
0123 Geschäftshausen
unfortunately the Post option "Eigenhändig" / "Personal delivery" / "Distribution personnelle" does not work with business addresses
Reply With Quote
This user would like to thank aSwissInTheUS for this useful post:
  #7  
Old 29.03.2012, 14:15
Forum Veteran
 
Join Date: Jun 2010
Location: Zurich
Posts: 589
Groaned at 1 Time in 1 Post
Thanked 236 Times in 146 Posts
c123 has earned some respectc123 has earned some respect
Re: Galaxus / Digitec

Bought a toothbrush off Galuxus about three weeks ago. Supposed to be 6 days or so to delivery. Day 5 got an e-mail saying it waould take longer. Day 6 got an e-mail that it had been sent out; toothbrush arrived day 6 or 7 IIRC.
Reply With Quote
  #8  
Old 29.03.2012, 14:48
Mica's Avatar
Forum Veteran
 
Join Date: Oct 2007
Location: Zurich
Posts: 887
Groaned at 1 Time in 1 Post
Thanked 1,143 Times in 504 Posts
Mica has a reputation beyond reputeMica has a reputation beyond reputeMica has a reputation beyond reputeMica has a reputation beyond reputeMica has a reputation beyond repute
Re: Galaxus / Digitec

As of 1 April 2012, amendments to the Unfair Competition Act will come into effect which will require an online shop to:
1) clearly and completely indicate its identity and contact address (including electronic mail);
2) indicate the different technical steps that must be followed in order to conclude the contract;
3) make available appropriate means for identifying and correcting input errors prior to the placing of an order; and
4) acknowledge receipt of the customer’s order immediately by electronic means.

Source:
http://www.walderwyss.com/publications/1143.pdf ("Specific Information Obligations Under the Revised UCA")

Last edited by Mica; 29.03.2012 at 14:50. Reason: Formatting
Reply With Quote
The following 2 users would like to thank Mica for this useful post:
  #9  
Old 29.03.2012, 14:59
Newbie
 
Join Date: Mar 2012
Location: zurich
Posts: 9
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
anique has no particular reputation at present
Re: Galaxus / Digitec

Quote:
View Post
As of 1 April 2012, amendments to the Unfair Competition Act will come into effect which will require an online shop to:
1) clearly and completely indicate its identity and contact address (including electronic mail);
2) indicate the different technical steps that must be followed in order to conclude the contract;
3) make available appropriate means for identifying and correcting input errors prior to the placing of an order; and
4) acknowledge receipt of the customer’s order immediately by electronic means.

Source:
http://www.walderwyss.com/publications/1143.pdf ("Specific Information Obligations Under the Revised UCA")
Is No 1 for all websites or just webshops????
Reply With Quote
  #10  
Old 29.03.2012, 14:52
silverburn's Avatar
Forum Veteran
 
Join Date: Dec 2010
Location: Unterageri
Posts: 829
Groaned at 37 Times in 21 Posts
Thanked 833 Times in 343 Posts
silverburn has a reputation beyond reputesilverburn has a reputation beyond reputesilverburn has a reputation beyond reputesilverburn has a reputation beyond repute
Re: Galaxus / Digitec

Quote:
View Post
Bought a toothbrush off Galuxus about three weeks ago. Supposed to be 6 days or so to delivery. Day 5 got an e-mail saying it waould take longer. Day 6 got an e-mail that it had been sent out; toothbrush arrived day 6 or 7 IIRC.
A toothbrush? The last of the big spenders, I see...
Reply With Quote
The following 2 users would like to thank silverburn for this useful post:
  #11  
Old 31.03.2012, 18:05
Junior Member
 
Join Date: Feb 2008
Location: zurich
Posts: 55
Groaned at 0 Times in 0 Posts
Thanked 34 Times in 21 Posts
kari. has no particular reputation at present
Re: Galaxus / Digitec

My iron came on time and in good form, my problem was the post office. they left a slip saying it was at the post to pick up, I went and the iron box was visible from were I was standing. they kept telling it was not there. finally I had to speak really loudly refuse to give up my place in line and tell them to show me the address on the iron box I could see. It was mine. It was really weird,...did they want to keep it...? I am afraid to order and go through this again.
Reply With Quote
Reply

Tags
galaxus




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Digitec warranty policy fduvall Complaints corner 38 17.10.2013 11:47
Digitec iPad warranty OccamRazor Complaints corner 15 12.10.2011 17:42
Digitec / Galaxus abhi Other/general 0 21.07.2011 13:42
iPhone from Digitec - warranty? dawiz TV/internet/telephone 5 05.07.2011 16:14
Digitec - Free delivery peachy Other/general 6 08.07.2008 16:03


All times are GMT +2. The time now is 23:08.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0