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-   -   Babyjoe.ch beware! (https://www.englishforum.ch/complaints-corner/146202-babyjoe-ch-beware.html)

kri 14.05.2012 10:59

Babyjoe.ch beware!
 
Pasting an email I wrote to the owner this morning....

Hope this helps other users not fall for them :( Good prices maybe but defintiely bad handling for clients and it is not the first time :(

********************

Dear Mr x

we havebeen in contact in the past for problems with orders with Babyjoe and I was sadto discover things obviously have not improved.

Over 4weeks ago I placed an order where 2 items were highlighted as having a 2 weeksdelivery time. I promptly made my payment and waited…. And waited… and waited….

4 weekslater I wrote an email to know the status of my order. No reply. I phone a fewtimes. No reply, not even an answer machine.

I finallywrote to Mrs x personally since I still had her address and the reply wassimply “The things are not there shall I cancel your order?”

Myquestions to you are:

1)How canit be that you do not update your clients if their orders cannot be fulfilled?

2) How canit be that you do not even apologize to them for the discomfort caused?

3) How canit be you do not even offer solutions? (i.e. maybe we can send you what we havealready and the rest later?)

4) How canit be you have not updated your site to indicate the issues with theseproducts? You simply also let other clients order and wait and wait? Why arethe products still outlined as “2 weeks” when you do not even know when Maclarenwill deliver?


Lastly, Imade a “Bewertung” for the products (naturally a bad one) which was deleted…. Thisis so unfair and intrasparent towards all your clients that it has left mespeechless.

I wantedyou to be aware of what is going on because I still have a small hope you maywish to make things better, even though given my experience I sadly think thisis the culture and management the company wants to drive.

I hope tonow receive the remainder of my Bestellung with no further issue and a promptreimbursement of the money you owe me.



Kindregards,



africansun 14.05.2012 11:36

Re: Babyjoe.ch beware!
 
Thats a pity for you...quite frustrating. I have used them for over 2 years for a number of products and have never had a late delivery of an order and have found them very professional(had forgotten a payment and they were very professional about it). Suppose these things can happen. Good luck

Sinéad 14.05.2012 13:17

Re: Babyjoe.ch beware!
 
Thank you for sharing this. I also ordered a Maclaren buggy 2 weeks ago from them. The delivery time was 2-3 weeks and I have still not heard anything despite having written an email to them on Thursday to ask for a delivery date. I am now worried I won't have my buggy for going on holiday at the beginning of June!

WelshBoyo 14.05.2012 13:23

Re: Babyjoe.ch beware!
 
Just like africansun I have found them excellent and very helpful when getting new items not previously sold in Switzerland, but then this was over 3 months ago.

Sinéad 14.05.2012 13:39

Re: Babyjoe.ch beware!
 
I just rang Babyjoe and the man I spoke to was very helpful. He said that they expected the buggy to be delivered to them within the next few days and that I should ring again at the end of the week for the delivery status if I hadn't heard from them in the meantime. I am now hopeful that I will have the buggy for my holiday.

kri 14.05.2012 14:32

Re: Babyjoe.ch beware!
 
I know people have different experiences and I probably was unlucky, but no matter what, deleting the "bad" evaluations is just not on! This makes it not transparent for the clients who do not have a balanced view on how the customers feel about a certain shop :(

K

kri 14.05.2012 14:40

Re: Babyjoe.ch beware!
 
Quote:

Originally Posted by Sinéad (Post 1559259)
I just rang Babyjoe and the man I spoke to was very helpful. He said that they expected the buggy to be delivered to them within the next few days and that I should ring again at the end of the week for the delivery status if I hadn't heard from them in the meantime. I am now hopeful that I will have the buggy for my holiday.


I hope for you it works. My contact said they had not idea when Maclaren products (not buggy, I ordered some accesories) would be delivered....

So I would stay close to it if I were you, especially if you have a close deadline!

K

MathNut 14.05.2012 14:56

Re: Babyjoe.ch beware!
 
Quote:

Originally Posted by kri (Post 1559303)
I know people have different experiences and I probably was unlucky, but no matter what, deleting the "bad" evaluations is just not on! This makes it not transparent for the clients who do not have a balanced view on how the customers feel about a certain shop :(

K

Maybe I missed something. Did you post your comments as a review of the shop, or of the products?

If there was a place to add reviews of the shop in general (i.e. not on the page of any one product) and they deleted negative reviews from that page then I'd agree, that's pretty unpleasant.

If you added them to a product review page then I can sort of see why they got deleted. 1-star product reviews ought to be things like "this broke the second time I used it". If you never received the product in the first place, then you can't really write a review of it, right? Whatever the problem is in your case, it's not the product's fault and so slagging off the product to other buyers does seem a bit unfair.

Either way, fingers crossed you can get it all straightened out.

kri 14.05.2012 15:10

Re: Babyjoe.ch beware!
 
Quote:

Originally Posted by MathNut (Post 1559337)
Maybe I missed something. Did you post your comments as a review of the shop, or of the products?

If there was a place to add reviews of the shop in general (i.e. not on the page of any one product) and they deleted negative reviews from that page then I'd agree, that's pretty unpleasant.

If you added them to a product review page then I can sort of see why they got deleted. 1-star product reviews ought to be things like "this broke the second time I used it". If you never received the product in the first place, then you can't really write a review of it, right? Whatever the problem is in your case, it's not the product's fault and so slagging off the product to other buyers does seem a bit unfair.

Either way, fingers crossed you can get it all straightened out.

Fully get your point but if said product is still marked as "deliverable in 2 weeks" when in fact they admit to not knowing at all when it will come, I think it is acceptable to mark it down. What do you think?

In general I also think deleting the review without informing the client is not on anyway.

And of course there are many positive review praising the delivery system which are left there, so one side logic applied.

I have come ot the conclusion they are a great shop when all goes smoothly but unable to handle any bump on the road...

I do believe my stuff will arrive now that I have downsized the order, I am still left with needing to run around town to find the remaining things.... but that is life...

:)

Just wanted to share my experience!
K

kri 16.05.2012 15:58

Re: Babyjoe.ch beware!
 
Update: on Monday I was told my delivery was planned to be sent on Tuesday and that I would receive an email confirming it was sent.

needless to say, no email was received and my order still shows as "Not yet sent" on their homepage.

I wrote last night asking for a further update. Still no reply and order still displaying same status.

:msnmad:

:msncrazy:

Am really annoyed and disappointed now and no matter how good their prices are, my health is just more important and my time also valuable so I vouch never to order from them again.

K

fatmanfilms 16.05.2012 16:24

Re: Babyjoe.ch beware!
 
Quote:

Originally Posted by kri (Post 1559303)
I know people have different experiences and I probably was unlucky, but no matter what, deleting the "bad" evaluations is just not on! This makes it not transparent for the clients who do not have a balanced view on how the customers feel about a certain shop :(

K

You had not received any product, so how could you give a bad evaluation?

kri 16.05.2012 22:36

Re: Babyjoe.ch beware!
 
Quote:

Originally Posted by fatmanfilms (Post 1561410)
You had not received any product, so how could you give a bad evaluation?

I gave an evaluation on the fact that the product was (and still is) described as having a 2 weeks delivery time when in fact after 4 weeks they still had no idea when the product would come.

I already answered a similar question above, since you are intereste (or you would not have asked) you can read full reply.

Cheers,

K

suissa 17.05.2012 00:58

Re: Babyjoe.ch beware!
 
I think it is perfectly right to write a bad review about a product if there are problems with the delivery, since you pay the corresponding delivery service with the ítem price. Kri pays a price for product delivered, why then question her complain for not receiving what she pays for?

I was a bit annoyed by Kri publishing the complain here if she had already written the company boss, until I heard that they delete negative comments without notice!! I am astonished! :eek: no wonder that she seeks other ways to spread her discomfort, that is a no-no.

I had very good references about babyjoe, heard there are mistakes at the delivery but that employees try to solve them quick. But after reading all these other problems with sending the items and stock control I was wondering whether the boss should not review his company's logistics department, it seems he would save a lot with a better delivery process, don t you think? He might like to read all this thread, actually, Kri.

kri 17.05.2012 13:23

Re: Babyjoe.ch beware!
 
Thanks Suiissa!

Exactly how I feel!

The boss has in fact not even deigned an answer...

I am truly astonished because if I were a company boss and received such an email, the first thing I woulkd do is get in touch and say "I am sorry you have been left feeling this way, what can we do to sort it?"

Then you can investigate and understand whether the client is a crazy bunny or someone who is right... Afterall, in this age and information systems you want happy clients!!!

I finally got the delivery confirmation mail last night, so let's see. When I last ordered from them (2yrs ago) I had gotten the email but products had never left their warehous...

I will keep you posted!

And Suissa, I must admit I am satsfied that when googling babyjoe this thred now comes up, this will at least let people know that things sometimes go wrong.

As I said, I think their products are greaz and as long as all is smooth, it works ouit but they are obviously unable to deal with any bumps on the road with even the most basic customer skills!

K

NewOneINseefeld 17.05.2012 13:33

Re: Babyjoe.ch beware!
 
I had a similar experience with Vertbaudet.ch :msncrazy:

Stu&Kara 17.05.2012 14:28

Re: Babyjoe.ch beware!
 
We have used babyjoe.ch and have mixed feedback. We placed an order for 4 or 5 items all marked as in stock. All but one of the items were sent fairly promptly. However, the other item (which was marked as in stock) was not sent. The first we knew about this was a note when the other products were delivered saying "for later delivery". There was no indication of delivery time.

I called them and they told me that they were expecting stock in 2-3 days, so we would have it in 5 days. 5 days elapsed, no product. I called again, they told me that they were still waiting for stock and it would take another week. I reminded them that they said the product was in stock when I ordered it. They said I would be the first person to receive it when it came back in stock. This basically went on for weeks until 6 weeks later we received the goods.

So, they were pretty good with some of the products but they let themselves down massively by claiming to have something in stock which they did not have, then repeatedly promising to deliver it when that was clearly not possible. However, this is not exclusive to babyjoe, i've used several Swiss online shops who claim to have stock but actually don't.

Sinéad 18.05.2012 16:45

Re: Babyjoe.ch beware!
 
I just received an email from Babyjoe to say that my buggy has been sent. I worried unnecessarily! They have delivered on time and I am really pleased. I would definitely buy from Babyjoe again.

kri 18.05.2012 22:35

Re: Babyjoe.ch beware!
 
To complete my story, I finally received my order.

I still stand on my ground that I will not order from them again as too much hassle and I know I would just be worried since I have had 2 bad experiences now (out of 3 orders)

Will let you know in case company owner ever gets in touch, to ensure you have the full perspective.

Cheers,

Cristina

kri 25.05.2012 16:43

Re: Babyjoe.ch beware!
 
I can now confirm that Babyjoe is a company that deletes products evaluations and I am truly disappointed and disgusted by this lack of transparency.

I evaluated this product (after receiving it) with a 2 star:

http://www.babyjoe.ch/shop/oxid.php/...isttype/search

I mentioned the product is too thin for airline travel and could simply be used for protection against dirt and dust.

This got deleted!!!!

So that is why all their products are well rated, they delete the rest!!!!

:msnmad:

K

Wollishofener 26.05.2012 11:44

Re: Babyjoe.ch beware!
 
Quote:

Originally Posted by kri (Post 1567575)
I can now confirm that Babyjoe is a company that deletes products evaluations and I am truly disappointed and disgusted by this lack of transparency.

I evaluated this product (after receiving it) with a 2 star:

http://www.babyjoe.ch/shop/oxid.php/...isttype/search

I mentioned the product is too thin for airline travel and could simply be used for protection against dirt and dust.

This got deleted!!!!

So that is why all their products are well rated, they delete the rest!!!!

:msnmad:

K

So that they do what is the NORM in industry ! To delete negative inputs and so have a nice "rating" :D do you really believe in the scrap elsewhere ?


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