Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 18.05.2012, 16:31
Banned
 
Join Date: Mar 2009
Location: Zurich
Posts: 126
Groaned at 60 Times in 28 Posts
Thanked 40 Times in 24 Posts
TapiroLee is considered unworthyTapiroLee is considered unworthyTapiroLee is considered unworthyTapiroLee is considered unworthy
Digitec online shop and false advertising

Hello,

I am a keen online shopper and currently trying to build my computer rig in a DIY-fashion. It is not the first time I come across the situation where a shop in this case Digitec and it is not the first time they claim to have items in stock that they actually do not have. AFAIK this is known as false advertising.

My bad experience with them is that they display "Versandbereit" on the item and then after I order and after several days waiting, when I call them, they say the item is not in stock and they do not know when it is going to be available for delivery. This is understandable .. I develop software and know asynchronous transactions which can lead to this situation, and can live with that, but then they refuse to cancel the order and refund the money even when they don't know when the item is going to be available and this is an outlaw.

Is this false advertising and wrong doing from shops like Digitec a law violation? can it be punished in some way so they learn how to do business rather than tricking and deceiving customers?

I have OTOH had excellent experiences over the years with shops like: Microspot, Steg computer, etc

Cheers,
TapiroLee
Reply With Quote
  #2  
Old 18.05.2012, 16:34
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Digitec online shop and false advertising

Quote:
View Post
I have OTOH had excellent experiences over the years with shops like: Microspot, Steg computer, etc

Cheers,
TapiroLee
If you were so happy with Microspot & Steg, why did you not order from them in the first place?
Reply With Quote
  #3  
Old 18.05.2012, 16:35
Banned
 
Join Date: Mar 2009
Location: Zurich
Posts: 126
Groaned at 60 Times in 28 Posts
Thanked 40 Times in 24 Posts
TapiroLee is considered unworthyTapiroLee is considered unworthyTapiroLee is considered unworthyTapiroLee is considered unworthy
Re: Digitec online shop and false advertising

Quote:
View Post
If you were so happy with Microspot & Steg, why did you not order from them in the first place?
Easy, because they rightfully show they didn't have the item.
Reply With Quote
This user would like to thank TapiroLee for this useful post:
  #4  
Old 18.05.2012, 17:07
WelshBoyo's Avatar
Member
 
Join Date: Mar 2007
Location: Zug
Posts: 153
Groaned at 0 Times in 0 Posts
Thanked 57 Times in 43 Posts
WelshBoyo has earned some respectWelshBoyo has earned some respect
Re: Digitec online shop and false advertising

I try to avoid digitec for this reason, once I ordered a part (which was supposed to be in stock) and they emailed me to say it would be ready to ship in 5 months! In IT that is a lifetime and would probably be worth half the full price.

I use internet.ch, never had a problem with them and delivery is super fast.
Reply With Quote
This user would like to thank WelshBoyo for this useful post:
  #5  
Old 18.05.2012, 17:37
malmostoso's Avatar
Member
 
Join Date: Mar 2007
Location: Brussels, Belgium
Posts: 216
Groaned at 3 Times in 3 Posts
Thanked 103 Times in 54 Posts
malmostoso has earned some respectmalmostoso has earned some respect
Re: Digitec online shop and false advertising

I never had anything but a perfect experience with Digitec, so my guess is that you hit a bump on the road. They always seemed to be very professional, so maybe talking to them would go a long way.
Just my 0.02CHF.
Reply With Quote
  #6  
Old 18.05.2012, 17:42
Banned
 
Join Date: Mar 2009
Location: Zurich
Posts: 126
Groaned at 60 Times in 28 Posts
Thanked 40 Times in 24 Posts
TapiroLee is considered unworthyTapiroLee is considered unworthyTapiroLee is considered unworthyTapiroLee is considered unworthy
Re: Digitec online shop and false advertising

Quote:
View Post
I never had anything but a perfect experience with Digitec, so my guess is that you hit a bump on the road. They always seemed to be very professional, so maybe talking to them would go a long way.
Just my 0.02CHF.
If you read the OP carefully you will realize that I already talked to them and they refused to cancel the order and refund the money even while they don't know when the item is going to be available for delivery.

So I don't know what else I should talk to them.
Reply With Quote
  #7  
Old 18.05.2012, 18:15
Member
 
Join Date: Jul 2009
Location: Meinisberg
Posts: 163
Groaned at 18 Times in 10 Posts
Thanked 70 Times in 35 Posts
Wakers has no particular reputation at present
Re: Digitec online shop and false advertising

Yea, this is common practice among Swiss retailers, sadly.

The same thing has happened to me with Microspot, Digitec and another store I can't remember.

In all cases, the item was listed as having 1 unit in stock, yet when I ordered it was immediately out of stock. I had to natter at all three to get a refund;

"I want a refund, as you don't know when you can deliver this item, despite it being listed as in stock when I placed the order."

"Please wait a couple of days while we find out when we have new stock."

Then I waited a week before calling again.

"We don't want to give you a refund, can we give you store credit?"

"No, because I want this item and you don't have it."

"We will issue a refund."

I got the refund after two weeks. So annoying. I always go to Steg now - prices are about 10CHF higher on average but at least I can be sure if I go to the store that they have the items.

The above discussion was near enough identical with all three incidents.
Reply With Quote
  #8  
Old 18.05.2012, 18:20
yjt yjt is offline
Forum Veteran
 
Join Date: Jul 2009
Location: Aargau
Posts: 586
Groaned at 12 Times in 10 Posts
Thanked 601 Times in 261 Posts
yjt has a reputation beyond reputeyjt has a reputation beyond reputeyjt has a reputation beyond reputeyjt has a reputation beyond repute
Re: Digitec online shop and false advertising

In their terms & conditions they have this clause:


Im Falle einer Lieferunmöglichkeit der digitec gemäss Ziff. 6 der AGB steht dem Kunden frühestens vier Wochen nach dem vereinbarten Liefertermin das Rücktrittsrecht zu. Bei einer Stornierung aufgrund Nichtlieferung erstattet digitec dem Kunden bereits im Voraus bezahlte Beträge zurück.


If you don't get your product 4 weeks after the agreed date you can cancel the order. As at first they said it was ready to be sent I assume you got an automatic confirmation with a delivery date of a few days?

Generally I find though the terms & conditions of all Swiss online shops are very disadvantageous to the buyer. I only ever buy stuff with my credit card so I have them to fall back on should any shop try to screw me over and I have on occasion bought stuff from Amazon because I didn't trust the Swiss shops.
Reply With Quote
The following 2 users would like to thank yjt for this useful post:
  #9  
Old 29.05.2012, 13:50
Member
 
Join Date: Oct 2007
Location: aargau
Posts: 216
Groaned at 14 Times in 12 Posts
Thanked 149 Times in 68 Posts
fkdstm is considered knowledgeablefkdstm is considered knowledgeablefkdstm is considered knowledgeable
digitec.ch (selling with wrong product descriptions)

Hi all, after being a happy camper with digitec.ch today i find myself here in the complaints corner.

I have bought a video camera advertised as having a mic in and a headphone jack: http://puu.sh/xtFF

The item arrived timely but lacked the features mentioned.

Digitec offers me 30chf if I keep the camera but that's not an option.

I will have to drive to Wohlen and see what I can do with this, but so far customer service hasn't really reacted in a way I can take this error as theirs and not mine.

So the moral of the story is, compare with the manufacturers pdf manual and don't trust digitec descriptions.

YMMV of course:
http://www.englishforum.ch/search2.php?q=digitec
Reply With Quote
  #10  
Old 03.06.2012, 17:48
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,970
Groaned at 2,032 Times in 1,120 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: digitec.ch (selling with wrong product descriptions)

Yes thats right. Their product descriptions can be pretty off. But still I have never had many problems with Digitec
Quote:
View Post
Hi all, after being a happy camper with digitec.ch today i find myself here in the complaints corner.

I have bought a video camera advertised as having a mic in and a headphone jack: http://puu.sh/xtFF

The item arrived timely but lacked the features mentioned.

Digitec offers me 30chf if I keep the camera but that's not an option.

I will have to drive to Wohlen and see what I can do with this, but so far customer service hasn't really reacted in a way I can take this error as theirs and not mine.

So the moral of the story is, compare with the manufacturers pdf manual and don't trust digitec descriptions.

YMMV of course:
http://www.englishforum.ch/search2.php?q=digitec
Reply With Quote
  #11  
Old 03.06.2012, 17:53
Banned
 
Join Date: Oct 2007
Location: CH
Posts: 10,970
Groaned at 2,032 Times in 1,120 Posts
Thanked 5,139 Times in 3,246 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Digitec online shop and false advertising

Well I always pay cash and pickup myself.
Quote:
View Post
Hello,

I am a keen online shopper and currently trying to build my computer rig in a DIY-fashion. It is not the first time I come across the situation where a shop in this case Digitec and it is not the first time they claim to have items in stock that they actually do not have. AFAIK this is known as false advertising.

My bad experience with them is that they display "Versandbereit" on the item and then after I order and after several days waiting, when I call them, they say the item is not in stock and they do not know when it is going to be available for delivery. This is understandable .. I develop software and know asynchronous transactions which can lead to this situation, and can live with that, but then they refuse to cancel the order and refund the money even when they don't know when the item is going to be available and this is an outlaw.

Is this false advertising and wrong doing from shops like Digitec a law violation? can it be punished in some way so they learn how to do business rather than tricking and deceiving customers?

I have OTOH had excellent experiences over the years with shops like: Microspot, Steg computer, etc

Cheers,
TapiroLee
Reply With Quote
This user would like to thank omtatsat for this useful post:
  #12  
Old 03.06.2012, 21:34
Sean Connery's Avatar
Forum Legend
 
Join Date: Nov 2011
Location: Zurich
Posts: 5,565
Groaned at 58 Times in 54 Posts
Thanked 7,554 Times in 3,388 Posts
Sean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond repute
Re: Digitec online shop and false advertising

I've found Digitec usually to be quite upfront with delivery estimates and customer-friendly too. Including JIT stock that goes out on delivery dates.....
Reply With Quote
The following 2 users would like to thank Sean Connery for this useful post:
  #13  
Old 03.06.2012, 22:43
NotAllThere's Avatar
Modulo 2
 
Join Date: Oct 2008
Location: Baselland
Posts: 14,518
Groaned at 280 Times in 239 Posts
Thanked 21,771 Times in 8,829 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Digitec online shop and false advertising

Strange. I ordered a couple of keyboards from them a couple of weeks ago. After one week, they hadn't arrived, so I went to my account, cancelled the order, and they've refunded me the money. All done online.
Reply With Quote
  #14  
Old 04.06.2012, 16:37
Murloc's Avatar
Forum Veteran
 
Join Date: Aug 2010
Location: Bern
Posts: 525
Groaned at 5 Times in 5 Posts
Thanked 578 Times in 291 Posts
Murloc has an excellent reputationMurloc has an excellent reputationMurloc has an excellent reputationMurloc has an excellent reputation
Re: Digitec online shop and false advertising

I've always used the digitec online shop and have only had good experiences.
I ordered only stuff which had the green squares and were in enough quantity though, otherwise I went to the local brick and mortar steg computers and bought that part there.
Reply With Quote
  #15  
Old 04.06.2012, 17:01
Forum Legend
 
Join Date: Aug 2009
Location: Vaud
Posts: 4,518
Groaned at 491 Times in 320 Posts
Thanked 4,099 Times in 1,952 Posts
CorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond repute
Re: Digitec online shop and false advertising

Hi, I read the entire topics.
I agree with others, my short experience with digitech was good, but I choose the "pickup from the store".

But I am entirely sure that most e-shops in Switzerland have terrible "customer service" (if you can call that a customer service...should be called like a "time-wasting-listening-customer-complaints-stubborn-service").

I even had weird experience with Microspot, and other main websites.
I also reviewed many similar comments, and faced many Swiss "customer services"...

Basically I guess it's not in their habit to complain and they really have something hard coded in their genes: the inability to complain or contest the "authority" (or anything higher) and the abuse of power to be in the "powerful situation"....

Find it's the same for agencies rentals, shops, etc....

The only "solution" or workaround I see is to read carefully the Terms and Conditions and bypass the "customer service" to immediately write to the superiors, explaining the issue and threatening with legal actions.

Although I don't even know the local law well and I my short reviews shown that they quite often for the "business owner" instead of the alleged "victim".
But that's not verified...
Reply With Quote
This user groans at CorsebouTheReturn for this post:
  #16  
Old 04.06.2012, 22:43
HAT's Avatar
HAT HAT is offline
Forum Veteran
 
Join Date: Sep 2006
Location: Zurich near Zug
Posts: 1,249
Groaned at 82 Times in 48 Posts
Thanked 703 Times in 373 Posts
HAT is considered knowledgeableHAT is considered knowledgeableHAT is considered knowledgeable
Re: Digitec online shop and false advertising

I think this complaint is unfairly blaming digitec.
This shop has developed from a virtual online store to one who hires more than 100 people in less than 3 years.
They are professional, efficient and price-competitive.

It could be unlucky that the OP did not get what he ordered. But I think that is the exception rather than the Norm.

Now they have expanded to galaxus.ch (household items). I just bought an Oral B electric toothbrush last week at the Wohlen storehouse. It took me max 10 mins from entering door, taking ticket, ordering, paying and exiting door. There was a long queue for digitec stuff, but they had a queue system, etc...

Outstanding business store in CH, if you ask me.
__________________
祸从口出 病从口入 大家自制 小心小人.
Be kind, you are not always right, are you?
Reply With Quote
The following 2 users would like to thank HAT for this useful post:
The following 2 users groan at HAT for this post:
  #17  
Old 04.06.2012, 23:40
Andrew9039's Avatar
Junior Member
 
Join Date: Apr 2007
Location: Canton Zürich
Posts: 88
Groaned at 0 Times in 0 Posts
Thanked 40 Times in 23 Posts
Andrew9039 has earned some respectAndrew9039 has earned some respect
Re: Digitec online shop and false advertising

Have to second the opinion that you were unlucky here - which can happen with any retailer. I've been buying IT equipment from Digitec (and cameras, tv's, etc.) for years with no issues at all.

However, I was disappointed with Galaxus - I made a test puchase (a new kettle) and as well as arriving late they just picked it off the shelf, slapped an address label on the box and shipped it with no packaging. Needless to say, the box was a bit bashed when it finally arrived (kettle survived ok, thankfully).

Oh, and the postie just left it on the road, under our postbox

Just glad no passersby fancied a new kettle..
Reply With Quote
  #18  
Old 05.06.2012, 02:13
Forum Legend
 
Join Date: Aug 2009
Location: Vaud
Posts: 4,518
Groaned at 491 Times in 320 Posts
Thanked 4,099 Times in 1,952 Posts
CorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond repute
Re: Digitec online shop and false advertising

Quote:
View Post
I think this complaint is unfairly blaming digitec.
This shop has developed from a virtual online store to one who hires more than 100 people in less than 3 years.
They are professional, efficient and price-competitive.

It could be unlucky that the OP did not get what he ordered. But I think that is the exception rather than the Norm.

Now they have expanded to galaxus.ch (household items). I just bought an Oral B electric toothbrush last week at the Wohlen storehouse. It took me max 10 mins from entering door, taking ticket, ordering, paying and exiting door. There was a long queue for digitec stuff, but they had a queue system, etc...

Outstanding business store in CH, if you ask me.
So what? it is ok that the shop screw up and they have to do nothing because it's an exception????

Eventhough 1 customer is unfairly treated or have issue, they still should respect that person.

Here its only about fake stocks, that still unfair practice and misleading the consumer.
So no need to "cover up" with your nice digitec experiences.
Reply With Quote
This user groans at CorsebouTheReturn for this post:
  #19  
Old 05.06.2012, 08:54
BasP72's Avatar
Forum Veteran
 
Join Date: Mar 2008
Location: Adliswil (close to Zurich)
Posts: 1,932
Groaned at 89 Times in 43 Posts
Thanked 1,785 Times in 852 Posts
BasP72 has a reputation beyond reputeBasP72 has a reputation beyond reputeBasP72 has a reputation beyond reputeBasP72 has a reputation beyond reputeBasP72 has a reputation beyond repute
Re: Digitec online shop and false advertising

I can even be worse,
I ordered an item (transformer infinity, available end of june at the time I ordered) which has now totally disappeared from the web site. In my order history it still shows the order but the product ID is unclickable and there is no availability info anymore
Reply With Quote
  #20  
Old 05.06.2012, 09:11
Pachyderm's Avatar
Forum Veteran
 
Join Date: Feb 2012
Location: Zurich
Posts: 1,549
Groaned at 76 Times in 55 Posts
Thanked 3,384 Times in 1,156 Posts
Pachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond reputePachyderm has a reputation beyond repute
Re: Digitec online shop and false advertising

I'm sorry the OP had that experience but I've found Digitec to be excellent. I don't know why the items were not described properly. But I always do my research outside any ordering process and know exactly what I'm buying before I order. But I agree that this seems careless, and they should be more responsive.

Regarding availability, I've bought a number of things from Digitec and have done it the same way way each time - checking availability at a particular store, ordering it online, waiting a few minutes to get the email confirmation that the item was ready for collection, then going to pick it up and pay for it within a day or two. Has worked fine so far.
Reply With Quote
Reply

Tags
digitec, online stores




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Medion notebooks (and buying them from the German online shop) Rustygraben TV/internet/telephone 2 07.11.2011 11:36
Internet shopping False advertising recourse? Hightower Other/general 3 15.08.2011 09:07
online biz / and shop, whats the benifits situation buchs Business & entrepreneur 6 04.01.2011 19:22
False Advertising Apartments? Javo Housing in general 4 30.06.2008 17:19


All times are GMT +2. The time now is 18:38.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0