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Old 03.06.2012, 03:09
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Damaged hair from hairdresser

Hi everybody,

I need some guidance. A hairdresser damaged my hair (especially the roots) through a straightening procedure. It's a fancy place in Zurich and I paid 600 francs for the procedure. It is the hairdresser's fault because she applied the chemical product on the scalp and when it should have been 1cm away from it. My roots are chemically broken and I will only be able to try to minimize the damage in 4 months, when it grows back. I also have bald spots in the front and back. I went back there 3 days after the procedure to show her the damage and at first she just acknowledged the bald spots in the front but after I showed that I actually knew what went wrong she admitted it and said they're gonna find a solution for my case so she said she is calling the company responsible for the product to let them know what happened and ask what she can do about my case.
What I really didn't like was that she asked me to come back in 2 weeks from now and then work out a deal. Why waiting? What should I do about it? I want my money back but that doesn't even cover my future costs to repair this sh*** hair I'm stuck with and it's gonna take me another year and a half to have long and healthy hair again. Legally, what can I do about it?
Thank you! : )
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Old 03.06.2012, 08:04
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Re: Damaged hair from hairdresser

Sorry to hear about your bad experience, if you are looking for legal advice try http://www.anwaltskollektiv.ch/kurzinformation.php#en.
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Old 03.06.2012, 08:07
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Re: Damaged hair from hairdresser

There is an arbitrations service here, Schlichtungsbehörde. You could visit them and ask for help, much cheaper than a lawyer.

Durch den Auftrag verpflichtet sich der Beauftragte, die ihm übertragenen Geschäfte (rechtlicher oder tatsächlicher Art) oder Dienste vertragsgemäss zu besorgen (Art. 394 Abs. 1 OR).

http://www.gerichte-zh.ch/themen/auftrag.html

http://tel.local.ch/en/d/Zuerich/800...%28District%29
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Old 03.06.2012, 09:30
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Re: Damaged hair from hairdresser

Sorry for your hair How possible would it be to rent or buy a wig in the meantime?
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Old 03.06.2012, 09:35
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Re: Damaged hair from hairdresser

Poor you! I feel for you.

On the bright side, hair does grow back.

Keep your chin up!
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Old 03.06.2012, 12:17
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Re: Damaged hair from hairdresser

A similar experience happened to me Franck Provost salon in Lausanne, not as fancy but still, I lost 300 with the initial visit where they messed my color up. Then I was out a grand by the time I got sorted out by two other stylists, and maintenance on what the new stylists did was another couple hundred francs. Essentially what I asked for in perfect French as "getting the color of my highlights touched up on my roots (not a perfect science but doable)" turned into "let's make Nicole a fat Gwen Stefani in between hairdresser visits" with white blonde hair and strangely, no work on the roots.

I chalked it up to experience but I also photographed everything and talk about what happened often to warn people not to go there. None of my girlfriends will go to that salon now, and the pics I posted on twitter and fb at the time were epic- i have one with the papers on my hair halfway down my ears Since this isn't really a service-oriented society where people get their money back for stuff, the only thing is really the reputation hit. I'm so sorry this happened, but talk about it and make sure your extended circle of friends don't go there. That will hurt more than the 600 they kept off of you.
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Old 09.06.2012, 13:22
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Re: Damaged hair from hairdresser

Thanks, Z&A. I hope we don't need it though =)
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Old 09.06.2012, 13:46
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Re: Damaged hair from hairdresser

Hi everybody! It's been a very frustrating week. My scalp is itchy as f*** and I had to go hat shopping, watched some youtube tutorials on how to wear a banana wrap scarf over my head.

Sbrinz: Thank you for the info, I didn't know that.

Puhutes: if my hair continues to fall like it has lately, I might really need one.

Susan57: Thank you, Susan, I'm trying =)

NicoleCZ: Damn, girl. And you just needed some retouch : (
Once, a friend o'mine got horrible orange hair instead of blond and cried for a week non stop until she found someone to fix it.
I did talk to some people and some have said that sometimes, in Zurich, what you ask for isn't always what you get if you don't speak good German, so I might start going to Tony & Guy from now on.

I'm meeting my hairdresser again on Tuesday and I hope we can make a satisfactory deal. My patient Swiss hubby is coming along to help me with the negotiation.

I had short hair for a very long time, I even shaved my head for 2 years in college so I didn't really get why people got so upset about their hair disasters - now I totally freakin' do!

Thank you all for the kind words and I'll let you know how it goes.
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Old 09.06.2012, 18:33
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Re: Damaged hair from hairdresser

oh no,so sorry to hear that,lets get one thing clear,they are seriously behind here in beauty and fashion. I have been here three years ,had my hair done twice and have not had it done since! Hooker fried my hair the first time,it was in the middle of my back,so i had to chop it all off real short! Like the rest of the swiss women i see here short,borderline butch! When i got to a grow out stage,went to another place,i told the girl i am growing it out just trim a small bit,what does she do,chop chop chop,i had to stop her and i yelled! i dont know about legal advice but make sure you never get it done here again,italy i think is your best bet.
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