Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #21  
Old 04.06.2012, 20:09
Forum Veteran
 
Join Date: Aug 2011
Location: Zurich
Posts: 1,232
Groaned at 107 Times in 64 Posts
Thanked 2,060 Times in 687 Posts
Busby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond repute
Re: Lousy service attitude in Restaurants

The possible assumption is here, that the people who ignored the would-be-guests were of Swiss nationality - a race that is hardly ever found in restaurants these days. It's happened to me that I have had to order in broken English here. It's a market that has lost most of its traditions and service over the years due mainly to the general expectation that ordered stuff should be on the table in about three minutes.

This thanks to fast-food junk.


There are still those 'normal' places to be found where the Wirt is constantly present and where bread is put on the table and a cloth serviette supplied - as it used to be. At one time all tables were table-clothed and the tablecloth was changed afterwards if it was dirty. At one time the service charge wasn't included by law into the bill, so bad service got a bad tip. But the 'experts' have ruined everything and we are stuck with plastic cups and people drinking out of bottles.

I've been in a hotel in London for the past week, eating out too at ridiculous prices for what I got (which wasn't always what I had expected). The 'English breakfasts I had in the hotel must have been cooked at about 05.a.m. The other meals were nothing to write home about, I can tell you that. Only once did I receive anything like decent service. The serving personnel obviously have no idea what wine is.
Reply With Quote
The following 2 users would like to thank Busby for this useful post:
  #22  
Old 04.06.2012, 20:18
JBZ86's Avatar
Forum Legend
 
Join Date: Oct 2010
Location: Zurich and various mountains
Posts: 3,709
Groaned at 520 Times in 337 Posts
Thanked 4,258 Times in 1,944 Posts
JBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond repute
Re: Lousy service attitude in Restaurants

Quote:
View Post
The possible assumption is here, that the people who ignored the would-be-guests were of Swiss nationality - a race that is hardly ever found in restaurants these days. It's happened to me that I have had to order in broken English here. It's a market that has lost most of its traditions and service over the years due mainly to the general expectation that ordered stuff should be on the table in about three minutes.

This thanks to fast-food junk.


There are still those 'normal' places to be found where the Wirt is constantly present and where bread is put on the table and a cloth serviette supplied - as it used to be. At one time all tables were table-clothed and the tablecloth was changed afterwards if it was dirty. At one time the service charge wasn't included by law into the bill, so bad service got a bad tip. But the 'experts' have ruined everything and we are stuck with plastic cups and people drinking out of bottles.

I've been in a hotel in London for the past week, eating out too at ridiculous prices for what I got (which wasn't always what I had expected). The 'English breakfasts I had in the hotel must have been cooked at about 05.a.m. The other meals were nothing to write home about, I can tell you that. Only once did I receive anything like decent service. The serving personnel obviously have no idea what wine is.
Hotels in London are renowned for the worse English breakfast there is to offer.

You are genuinely much better off going to a greasy spoon for a proper slap up brekkie!

Speaking of bread, we had a group go to a restaurant for lunch last week, it was very busy, beautiful day and we were sat outside. Service was slow, but to be expected I guess, but what tickled me was a friend asked for some bread to accompany their Tuna carpaccio. 5-10 minutes when by when they prompted the waiter again, the response was "yes. it is in the oven, being cooked fresh for you".

Another 5 minutes went by and this bread was placed on the table. "Careful, its hot" said the waiter.

Everyone loves fresh warm bread don't they? My friend was most disappointed this bread was stone cold!

Moral: What seemed like a good excuse for forgetting the bread, ultimately left the customer more disappointed!
__________________
Small minds are concerned with the extraordinary, great minds with the ordinary, Blaise Pascal
Reply With Quote
This user would like to thank JBZ86 for this useful post:
  #23  
Old 04.06.2012, 20:21
flow23's Avatar
Forum Legend
 
Join Date: Mar 2007
Location: Zürich
Posts: 3,029
Groaned at 91 Times in 69 Posts
Thanked 1,777 Times in 963 Posts
flow23 has a reputation beyond reputeflow23 has a reputation beyond reputeflow23 has a reputation beyond reputeflow23 has a reputation beyond reputeflow23 has a reputation beyond reputeflow23 has a reputation beyond repute
Re: Lousy service attitude in Restaurants

Quote:
View Post
You weren't at the viadukt? Gasp.
i was a couple of times, loved it since, but also my GF is now with me, so little need... must come around for thursday drinks..
Reply With Quote
  #24  
Old 04.06.2012, 21:14
Papa Goose's Avatar
Forum Legend
 
Join Date: Apr 2008
Location: was Ägeri now Froggeri
Posts: 3,720
Groaned at 191 Times in 160 Posts
Thanked 4,301 Times in 1,819 Posts
Papa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond reputePapa Goose has a reputation beyond repute
Re: Lousy service attitude in Restaurants

Quote:
View Post
where bread is put on the table and a cloth serviette supplied - as it used to be. At one time all tables were table-clothed and the tablecloth was changed afterwards if it was dirty.
And people had TB, rickets and Britania still ruled the waves

I do not need a cloth table cloth, I don't want to eat it just for a waiter to put my plate on it in good time and containing what I ordered freshly prepared. I do not care if a serviette is cloth or paper as I tend not to dribble, and paper will mop up a spillage just as well as cotton. What I do expect, especially when paying so much, is quality fare, polite and efficient service, preferably with a smile... not something reminiscent of Upstairs Downstairs.

When eating almost anywhere other than here my wife and I leave a restaurant and discuss the food/experience we had, here sadly the tendency is to walk away thinking more of the cost as the food in the majority of instances is a bit of a let down. I'm not saying all food here is medicore, I've had some lovely meals... just got indigestion when the credit card bill came in.
__________________
How do you know if a Frenchman has been in your garden.... your rubbish is gone, your dog is pregnant.... but at least your cabbages are pest free

Last edited by Papa Goose; 04.06.2012 at 23:24.
Reply With Quote
The following 3 users would like to thank Papa Goose for this useful post:
  #25  
Old 04.06.2012, 22:16
OSueco's Avatar
Forum Veteran
 
Join Date: Jun 2008
Location: Aargau
Posts: 1,466
Groaned at 317 Times in 193 Posts
Thanked 1,265 Times in 624 Posts
OSueco has a reputation beyond reputeOSueco has a reputation beyond reputeOSueco has a reputation beyond reputeOSueco has a reputation beyond repute
Re: Lousy service attitude in Restaurants

Quote:
View Post
Haha, I say this all the time. I am convinced that many businesses here simply do not care. Customer, no customer, they do not care. You think they're rude, foods crap, overpriced, poor service, they simply do not care. They are not pleased to see you, they really do not want to help or serve you, and the sooner you can leave your cash and leave the better. Its the same if you just walk into a kiosk, or shop. It's like in their head I can see them saying, "great, another bloody person wants to buy something from this shop".

This is why very quickly my standard practice of 10% tip, unless completely shocking, was eradicated. But I am not a fan of eating out much more. My cooking is better, and I am simply horrified at the prices some place charge. I dont mind paying for good food, and a pleasant dinning experience, but 60chf for a pasta and tomato based sauce is taking the piss. I tend only eat out now for lunch at work, or for asian cuisine.

Thats my experience of Zurich. Geneva is completely different. You only have to step into a kiosk style shop and as soon as you walk in, Bonjor Monsieur the teller greets you, with a smile and seems genuinely pleased to have a customer. This is refreshing as opposed to the customary grunt and huff and puff this side of the land. The food is excellent, more varied but equally expensive. But, you dont mind when you are made to feel a valued customer. Though, you do have to go through the customary BS over the wine menus merits
If you to go asian restaurant (Indian, Thai or Chinese) though, the service is 1st class, even in Zürich!

Although the food is top notch in Swiss restaurants, I don't feel very welcomed - it's more "eat, pay and leave"...
Reply With Quote
  #26  
Old 04.06.2012, 22:50
Forum Veteran
 
Join Date: Aug 2011
Location: Zurich
Posts: 1,232
Groaned at 107 Times in 64 Posts
Thanked 2,060 Times in 687 Posts
Busby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond reputeBusby has a reputation beyond repute
Re: Lousy service attitude in Restaurants

Quote:
View Post
And people had TB, rickets and Britania still ruled the waves

I do not need a cloth table cloth, I don't want to eat it just for a waiter to put my plate on it in good time and containing what I ordered freshly prepared. I do not care if a serviette is cloth or paper as I tend not to dribble, and paper will mop up a spillage just as well as cotton. What I do expect, especially when paying so much, is quality fare, polite and efficient service, preferably with a smile... not something reminiscent of Upstairs Downstairs.

When eating almost anywhere other than here my wife and I leave a restaurant and discuss the food/experience we had, here sadly the tendency is to walk away thinking more of the cost as the food in the majority of instances is a bit of a let down. I'm not saying all food is medicore, I've had some lovely meals... just got indigestion when the credit card bill came in.
I was obviously talking about the way, in my opinion, that average standards have dropped here over the years due to changing lifestyles and habits, and wanted to make the point that a once quality trade has now changed into a free-for-all. In my opinion of course. I wasn't saying that Brittania should still rule the waves.
Reply With Quote
  #27  
Old 04.06.2012, 23:57
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 18,978
Groaned at 332 Times in 257 Posts
Thanked 11,715 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Lousy service attitude in Restaurants

Quote:
View Post
Haha, I say this all the time. I am convinced that many businesses here simply do not care. Customer, no customer, they do not care. You think they're rude, foods crap, overpriced, poor service, they simply do not care. They are not pleased to see you, they really do not want to help or serve you, and the sooner you can leave your cash and leave the better. Its the same if you just walk into a kiosk, or shop. It's like in their head I can see them saying, "great, another bloody person wants to buy something from this shop".

This is why very quickly my standard practice of 10% tip, unless completely shocking, was eradicated. But I am not a fan of eating out much more. My cooking is better, and I am simply horrified at the prices some place charge. I dont mind paying for good food, and a pleasant dinning experience, but 60chf for a pasta and tomato based sauce is taking the piss. I tend only eat out now for lunch at work, or for asian cuisine.

Thats my experience of Zurich. Geneva is completely different. You only have to step into a kiosk style shop and as soon as you walk in, Bonjor Monsieur the teller greets you, with a smile and seems genuinely pleased to have a customer. This is refreshing as opposed to the customary grunt and huff and puff this side of the land. The food is excellent, more varied but equally expensive. But, you dont mind when you are made to feel a valued customer. Though, you do have to go through the customary BS over the wine menus merits
> in most places in Europe, if the restaurent states to open at 18.30 you get no meals before. BUT, good restaurants will tell you to take a seat and enjoy an aperitif, and will take down your order BEFORE 1830. And I here speak about Zürich. I think that this restaurant mentioned is to be avoided

> your "standard practice of 10% tips" is rubbish, as it A) only comes at the end of your stay and B) is NOT "normal" in a "tips included" system

> Geneva ? the same system basically, and in general the trades unions have rather MORE influence and not less. BUT the style of course is more relaxed. Grumpy waiters in Geneva are still Genevans ! Be clear, Geneva waiters will look at their watch until really starting to serve you ! as none of them wants to get into conflct with the trades union.

"More varied" ? Not really, but those in charge in Geneva will be more ready to agree to sight changes, and will give you a nice feeling. If you look round in Geneva on any weekend of the year, you will notice the many many many visitors from the "Alémanique" who of course all will declare to have landed up in Geneva just by chance, or due to some top important duty Forget it , they just love to be on visit to Geneva.

Add to this that Geneva has the "serious" Eaux-Vives" side and the centre-ville on the left shore of lake and river, and the far more charming "Paquis" side between lake and Cornavin/Servette. I do NOT believe that you get served three minutes before official opening time in Eaux-Vives or Centre-Ville, but I am sure that you at least will get a nice apéro a quarter hour before in the Paquis
Reply With Quote
  #28  
Old 05.06.2012, 00:07
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 18,978
Groaned at 332 Times in 257 Posts
Thanked 11,715 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Lousy service attitude in Restaurants

Quote:
View Post
mhm, i think UK cuisine is nice, it depends on how its cooked!
if its drenched in oil, mashed and crashed in grease and done with no love
for food... it comes out crap. but look at jamie oliver. he can do a sunday roast and reduce the bad-> calories, fat and the vegies are still looking like vegies and not grey cooked somethings.
..
I am confident that it has improved a bit. But in the "old days" it was horrible, direct out of the boiling water, and either tasteless of of a horrible smell. Exceptions permitted, the "threat" of British cuisine was always a good argument to sample other cuisines, of which there are as many in the Greater London area as nowhere else.
Reply With Quote
This user would like to thank Wollishofener for this useful post:
  #29  
Old 05.06.2012, 00:12
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 18,978
Groaned at 332 Times in 257 Posts
Thanked 11,715 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Lousy service attitude in Restaurants

Quote:
I should think so too. One of the nice points about the normally excellent Swiss service is that there's no expectation of a tip at all.

Of course, it may be that in Zueri things are different, but I'd say that on average I get much better service at Swiss restaurants than in the US or the UK. 'Better', I say, which is not the same as 'faster'.
I think that service differs from restaurant to restaurant. The negative thing about service in restaurants in the USA is that many people employed have no idea, BUT this is outweighed by the point that so many of them are personally nice and charming. In Switzerland, the personnel is well educated but only too often a bit on the grumpy side.
Reply With Quote
The following 2 users would like to thank Wollishofener for this useful post:
  #30  
Old 05.06.2012, 00:15
adrianlondon's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Basel
Posts: 9,131
Groaned at 170 Times in 153 Posts
Thanked 25,643 Times in 6,892 Posts
adrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond repute
Re: Lousy service attitude in Restaurants

Just treat the hostile welcome in the same way that you treat bright red or yellow markings on small animals. Not safe to eat :)
Reply With Quote
  #31  
Old 05.06.2012, 00:58
Wollishofener's Avatar
Forum Legend
 
Join Date: Jun 2009
Location: Glattbrugg
Posts: 18,978
Groaned at 332 Times in 257 Posts
Thanked 11,715 Times in 6,858 Posts
Wollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond reputeWollishofener has a reputation beyond repute
Re: Lousy service attitude in Restaurants

Quote:
View Post
Just treat the hostile welcome in the same way that you treat bright red or yellow markings on small animals. Not safe to eat
Exactly right, but far worse, such a stubborn behaviour to me is a kind of warning that the "social climate" between the top and the bottom in this restaurant most likely is "disturbed" and such things never are good for the gastronomic performance. Whenever I see something thelike I take my distance.
Reply With Quote
  #32  
Old 05.06.2012, 02:07
Banned
 
Join Date: May 2011
Location: Zurich
Posts: 293
Groaned at 102 Times in 58 Posts
Thanked 235 Times in 134 Posts
Krash357 is considered unworthyKrash357 is considered unworthyKrash357 is considered unworthyKrash357 is considered unworthy
Re: Lousy service attitude in Restaurants

Just yesterday I had the most terrible experience in an Indian restaurant in London. The waiter wanted to clear the table before some of us were finished eating! I was the last to finish and the waiter came over and asked if I was 'finally done'. I swear I could have mowed the motherlover down with a single punch.

In France, an insolent waitress in a cafe let out a classy 'Vous voulez quoi?' (What do you want?)

Never experienced anything as bad in Switzerland but I can imagine that it can be bad. I guess it really depends on the individual you are dealing with sometimes.
Reply With Quote
This user would like to thank Krash357 for this useful post:
  #33  
Old 05.06.2012, 09:47
Jack of all trades.'s Avatar
Forum Veteran
 
Join Date: Jun 2009
Location: Basel
Posts: 813
Groaned at 22 Times in 15 Posts
Thanked 667 Times in 325 Posts
Jack of all trades. has a reputation beyond reputeJack of all trades. has a reputation beyond reputeJack of all trades. has a reputation beyond reputeJack of all trades. has a reputation beyond repute
Re: Lousy service attitude in Restaurants

The best service I have recieved in Switzerland comes from a kabab/fast food shop on Kohlenburg up from the Puppenhausmuseum in Basel. The guy who serves is Turkish and is always joking around even about the prices. 'The Kabab will be 100CHF please' etc. He'll pass you the food and then pull it away at the last moment. A real joker. I'm not very keen on hanging around the place to eat as the other customers are a little... shall we say dodgy. Come to think of it the whole place is dodgy. But the staff never look down their noses at people.

Perhaps the restaurants previously mentioned have staff who are a little set in thier ways. Some people have major trouble thinking outside their circle. And this attitude of 'well other people are screwing each other so it's ok and I'll do it too' is , well, weak minded. And this attitude influences all other decisions made by an individual. I.e poor attitude.

It's a pity that the minority is exercising tolerance over the majority, but that's life.

But I will not tip if I sence the slightest snobish behaviour from the staff. All types are expected to walk in at all times and the staff should be expected to deal with all comers (within reason). At least this is what I was taught at Cesar Ritz school (which is run by the Swiss!).
Reply With Quote
  #34  
Old 05.06.2012, 09:51
little_isabella's Avatar
Forum Veteran
 
Join Date: May 2010
Location: Zurich
Posts: 1,094
Groaned at 18 Times in 15 Posts
Thanked 1,387 Times in 550 Posts
little_isabella has a reputation beyond reputelittle_isabella has a reputation beyond reputelittle_isabella has a reputation beyond reputelittle_isabella has a reputation beyond reputelittle_isabella has a reputation beyond repute
Re: Lousy service attitude in Restaurants

The problem is likely with your girlfriend. Get yourself a hot girlfriend and you'll find that you experience A+ treatment at all Swiss restaurants.

I am never treated well at restaurants on account of being incredibly hideous, so I always invite my most attractive girlfriends. One is so hot that the waiter refused a tip and instead, tipped us so we'd return.
Reply With Quote
The following 3 users would like to thank little_isabella for this useful post:
  #35  
Old 05.06.2012, 12:12
flow23's Avatar
Forum Legend
 
Join Date: Mar 2007
Location: Zürich
Posts: 3,029
Groaned at 91 Times in 69 Posts
Thanked 1,777 Times in 963 Posts
flow23 has a reputation beyond reputeflow23 has a reputation beyond reputeflow23 has a reputation beyond reputeflow23 has a reputation beyond reputeflow23 has a reputation beyond reputeflow23 has a reputation beyond repute
und du kriegst gleich dick puller in die kerbe bisse flackert, du fut! mal sehen wie dir das A+ treatment bekommt?!
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Dutch and Swiss German Difference in Attitude AmericanGotWorkVisa Daily life 137 02.04.2013 23:13
Zug police with anal attitude!! DB72 Complaints corner 35 23.11.2012 17:09
Lousy IKEA delivery Fei Complaints corner 25 19.04.2011 09:38
What is 'mother cow attitude'?! a bit scared! Language corner 9 14.04.2010 19:33
Mod attitude Papa Goose Forum support 80 04.11.2009 17:37


All times are GMT +2. The time now is 06:51.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0