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Old 26.08.2012, 01:49
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STEG Electronics "Won't honor garanty of Defected devices"

Hi guys,
I'm new, and a noob in electronics. I wanted to react on a topic in the Section Complaints. However, it's already a closed topic. So I'm making a new thread. However, it's not really a complaint. I'd like to buy a pc. A friend of mine made a list of parts which best suits my use. I've received an offerte from STEG, however, in the offerte they wrote that if something happens to the device during the delivery, it's on the customer. This means when the delivery guy accidentally drops the thing, Steg is not compensating for that! Has anyone have any experience in this? For so far I have read many many positive reviews about Steg, but this sentence in the regulation really annoys me and makes me reconsider buying it.

Best regards,

Arach
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Old 26.08.2012, 03:36
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Re: STEG Electronics "Won't honor garanty of Defected devices"

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Hi guys,
[...] however, in the offerte they wrote that if something happens to the device during the delivery, it's on the customer. This means when the delivery guy accidentally drops the thing, Steg is not compensating for that!
If the delivery guy damages your item, its the company that does the delivery that is liable, I think.

If the carrier is Swiss post point three of their GTC could be interesting:
www.post.ch/en/post-startseite/post-agb/post-agb-postdienstleistungen-april-2012.pdf
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Old 26.08.2012, 05:18
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Re: STEG Electronics "Won't honor garanty of Defected devices"

A problem is, that if the customer or the courrier opens the hardware packaging and does not take correct anti static precautions, the electronic part could receive a high voltage electro-static discharge (ESD). This could damage the electronic gates and weaken some of them, making the operation of the hardware intermittent or impossible. Steg is then responsible under the warranty system to replace it.

Many people think that anti-static precautions are a waste of time, and one EF member said so recently here. The fact is manufacturers of semi conductor chips usually place diodes on the input circuits to alleviate the problem, and this has helped enormously in the past 15 years, but with rough handling a circuit can always be destroyed. See the links below from hardware manufacturers and Wikipedia.

What is the situation if you collect the item yourself, do Steg still give a complete warranty?

http://www.intel.com/content/www/us/en/processors/packaging-chapter-06-databook.html

http://www.littelfuse.com/data/en/Applications/Littelfuse_ESD_System_Level_Guide.pdf

https://en.wikipedia.org/wiki/Electr...nsitive_device

https://en.wikipedia.org/wiki/Antistatic_device

.
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Old 26.08.2012, 10:34
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Re: STEG Electronics "Won't honor garanty of Defected devices"

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Hi guys,
I'm new, and a noob in electronics. I wanted to react on a topic in the Section Complaints. However, it's already a closed topic. So I'm making a new thread. However, it's not really a complaint. I'd like to buy a pc. A friend of mine made a list of parts which best suits my use. I've received an offerte from STEG, however, in the offerte they wrote that if something happens to the device during the delivery, it's on the customer. This means when the delivery guy accidentally drops the thing, Steg is not compensating for that! Has anyone have any experience in this? For so far I have read many many positive reviews about Steg, but this sentence in the regulation really annoys me and makes me reconsider buying it.

Best regards,

Arach
I read that same (old) thread yesterday. I like to pickup stuff in person. If the box shows signs of being opened or crushed on a corner I reject it and ask for another. If you are new to PC building, it can become obvious a part is wrong only when you see the picture on the box. It sounds like Steg have a proper couter service with advice. I would suggest popping in for a chat and picking up your list. It is virtually impossible for a supplier to test a device for ESD damage, and difficult to determine if a disk drive has been dropped while powered off.

It sounds like Steg are trying to push you towards claiming for damaged in transit goods from the Post Office, so that they can concentrate on their core business.
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Old 28.08.2012, 18:35
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Re: STEG Electronics "Won't honor garanty of Defected devices"

Dear Arachnoid and dear others

I’m writing on behalf of STEG computer & electronics. Thank you very much for your post, also to the others for Feedback.

We agree, this sentence is a bit confusing. We state this because we do not deliver goods ourselves, consequently we are not liable for damages during the delivery. If a product is damaged during the postal delivery, customers can fill in a form at the Swiss Post („Schadensmeldung“). Afterwards the Swiss Post is analyzing the case and is reporting it directly to us. So if the damage is made by the postman, it’s the Swiss Post who has to pay for the damage.

On our delivery confirmations, you can also see a specific Track&Trace-Nr. in order to see where the delivery is.

We hope this helps. If you have any questions, feel free to ask. Thank you.

Erwin Bucheli
STEG computer & electronics
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Old 03.09.2012, 17:49
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Re: STEG Electronics "Won't honor garanty of Defected devices"

Just go to the store and collect it...
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