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  #21  
Old 06.09.2012, 12:15
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

I see there the difference between US and European customers, US customers are really kings in the shop and they also get very excited with free stuff, coupons, refills, samples etc...
Also they love to boycott brands ( like Chick fil A recently) when somethings goes wrong for them.
If the OP wants to boycott Globus (part of Migros) she should also boycott:
Denner, Ex Libris, Iba AG, Bolligen, Interio, Le Shop, Herren-Globus, Migrol, Migrolino, Office World, Do it + Garden, melectronics, Micasa, Obi, SportXX etc etc...
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Old 06.09.2012, 12:16
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

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I moved here from the US two years ago- below is a real story happened to me in which I had to consult a human right lawyer

and this is why americans are not liked.... always call the lawyer.

If you really want to make an impact then make up a display board with your story and stand outside the main entrance.

However i really dont understand why you went with the security guard without explanation and then waited for 20 minutes without a reason....

you want me to go back into the store with you ? why?
you cant tell me?
then my answer is no and goodbye! Or call the police to arrest me, have a good afternoon.

finished.
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Old 06.09.2012, 12:18
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

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I guess that was exactly the problem.
Around Bellevue they have a lot of people who, lets say, don't want or can't spend money on food and they come to the store for a free meal.
Globus wants to provide sampling for their customers but need to control the cheeky ones.
There the surveillance comes in.
They watched you and waited if you would buy something. This didn't happen, so they told you off for eating for free.
I'm sorry but I do understand them a little.
I don't. They are free samples (not legally binding in buying anything).

There's more to that story, maybe a confusion with "free sample" or they suspected the OP to have stolen something else.

I won't comment because I don't know the details. But if it's only about eating free samples, that's wrong and 100% illegal and unacceptable.
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  #24  
Old 06.09.2012, 12:19
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

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I guess that was exactly the problem.
Around Bellevue they have a lot of people who, lets say, don't want or can't spend money on food and they come to the store for a free meal.
Globus wants to provide sampling for their customers but need to control the cheeky ones.
There the surveillance comes in.
They watched you and waited if you would buy something. This didn't happen, so they told you off for eating for free.
I'm sorry but I do understand them a little.
If the story is complete, then she wasn't particularly cheeky, and I'd say being held by security* is a little more than a telling off.


* Is that even legal if no crime has taken place?
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Old 06.09.2012, 12:22
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

In Fribourg, they practically accost you to try their bloody free samples, even if you don't want to.
Should I call a lawyer?
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  #26  
Old 06.09.2012, 12:23
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

First tell them that you want to leave as you didn't do anything criminal. If they hold you back the only thing to do is to call the police right away and wait til they come. Because this is unlawful detention.
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  #27  
Old 06.09.2012, 12:23
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

How did the story end?

Did they get the manager when you called for him? What did the manager do about it? If they didn't call him, what was their excuse for not calling him?

What did you tell them when they questioned you?

Did you complain to the store or manager? Did they get back to you?
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Old 06.09.2012, 12:24
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

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If the story is complete, then she wasn't particularly cheeky, and I'd say being held by security* is a little more than a telling off.


* Is that even legal if no crime has taken place?
I think they can as long as they have grounds to suspect they've done something naughty but as the OP doesn't want or can't divulge the conversation that followed, we can only assume they "had grounds" to put her (him?) in the office while they established he or she had or hadn't done something.

Having said that, after scarfing down his fair share of free samples, I would have NO objection at all to security sitting on my son for half an hour or so (questioning or not questioning him) whilst I finish my shopping in peace. Just for the record, so you know.
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Old 06.09.2012, 12:26
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

I have only one thing that bother me, it is the title.

In the title you say Harassment against a foreigner.

Do you look like a foreigner? Because I don't see what this has to do in the story.
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  #30  
Old 06.09.2012, 12:31
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

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Thank you for two of you who just replied

For your information- I walked around twice - and tried twice the sample bread .. in case you wonder whether I was trying to get a free meal out the store the answer is no-

additionally- for the past two years we have a regular shopper at this store dropping each time dropping few hundred franc when we go in there
A few hundred franc? Cant have bought much then
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  #31  
Old 06.09.2012, 12:34
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

For those who replied: thank you, to clarify something

1) I hired a human right lawyer because I believe as I am a Chinese American who looks 100% Chinese- and my being asked to the security room has something to be linked to the fact I looked " different" , and on that particular day I dressed very casual not my normal work cloth. So my experience is some what resembles in the old days a black person can be asked to leave a restaurant ( in the south) and of course it takes hundreds of years for the US to have a black president. There fore, human right lawyer in my case is appropriate to consult with .

2) It is 100% true FREE SAMPLE NEXT to the olive oil- not to be mistake for normal paying food.

3) For those of you who wants to find a valid reason on behalf of Globus- I hear you from an open mind - but you must imagine yourself in my position or imagining this happening to your wife or families if same happen to them in a foreign country. After all, we have shopped there for two years - this is at least extremely bad customer services practices no matter how you looked at it , right ?
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  #32  
Old 06.09.2012, 12:35
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Damn Switzerland...not even free stuff is free!
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Old 06.09.2012, 12:35
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

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I'd like to know the OP's definition of "sample".
I know that high horses offer a great view, but it's best to clamber up one *after* you've read the OP.
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  #34  
Old 06.09.2012, 12:36
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

You say you contacted a human rights lawyer. What did that lawyer say?

If I was in such a position, I'd refuse to go with any security guard, and make the b*ggers call the police. The store staff tell you that they want to discuss it in private so that you're not embarrassed, but in fact it's so they're not embarrassed.
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Old 06.09.2012, 12:37
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Something similar happened to my wife on Monday evening at Bauhaus. The cashier made a mistake with the number of sacks of gravel we wanted and we left with 600 chufs of goods with one 5 franc bag of gravel not paid for. She was asked to go back in the store to clear up the error and was then detained in a locked office.

They demanded a 100 franc fine which she refused. They refused to call the police or give her a copy of a form that she signed. The shop had closed at this point and after waiting for half an hour outside I managed to sneak in through a staff entrance and finally found her.

She was in shock and I lost it and almost resorted to violence to get her out. They refused to apologise and explained that Bauhaus policy is that if a cashier makes a mistake it is the responsibility of the customer to check they have paid for what they are taking. Otherwise the customer is a thief, end of discussion.

This probably will go legal as it transpires the store security guy and manager probably broke a few laws during this episode.
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Last edited by grumpygrapefruit; 06.09.2012 at 13:35. Reason: iphone typos
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  #36  
Old 06.09.2012, 12:38
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

There's something missing from this story.

You say you normally spend a few hundred francs there, regularly.

So we can assume that you know the shop well and you know what they sell.

Yet this time you go into this food shop for a browse and then walk out without buying anything.

Not against the law to browse a food shop but a bit weird if you are a regular customer.

And weird behaviour is what security guards are on the look out for.
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Old 06.09.2012, 12:38
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

To be honest, I can sympathise with the OP.

This has happened to me a few times too. I often go to Globus towards the end of the month when money is tight, and they do object to the fact that I take two free samples of bread from their trays, place my ready sliced gruyere cheese, ham and cornichons between them and tuck in.

I tried to explain that they were my free samples to go with their free samples but they was not having it.

Bloody racists.
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  #38  
Old 06.09.2012, 12:39
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

In all fairness, I think being frog-marched to the security office for taking too many free bread samples is completely over the top and heavy-handed.
Then again, so is getting a human rights lawyer involved.

Whether your ethnicity is an issue or not, I can't really say (but I've a sneaky suspicion it is, unfortunately).
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Old 06.09.2012, 12:39
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Did they blame you only for the bread and not the Olive oil? cause oilve oil is pretty expensive compared to some bread!
Or did you just munch on the bread without a dip in the oil...
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Old 06.09.2012, 12:39
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Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

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For those who replied: thank you, to clarify something

1) I hired a human right lawyer because I believe as I am a Chinese American who looks 100% Chinese- and my being asked to the security room has something to be linked to the fact I looked " different" , and on that particular day I dressed very casual not my normal work cloth. So my experience is some what resembles in the old days a black person can be asked to leave a restaurant ( in the south) and of course it takes hundreds of years for the US to have a black president. There fore, human right lawyer in my case is appropriate to consult with .

2) It is 100% true FREE SAMPLE NEXT to the olive oil- not to be mistake for normal paying food.

3) For those of you who wants to find a valid reason on behalf of Globus- I hear you from an open mind - but you must imagine yourself in my position or imagining this happening to your wife or families if same happen to them in a foreign country. After all, we have shopped there for two years - this is at least extremely bad customer services practices no matter how you looked at it , right ?
Did nobody at Globus tell you why? Did the whole episode happen in absolute silence? Maybe if you were to share just a bit more information on the side of Globus it would give more weight to your story. Especially if you are so sure they did it for reasons based on your ethnicity. Otherwise it just sounds like you were caught stuffing your face with the freebies.
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