Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Closed Thread
 
Thread Tools Display Modes
  #41  
Old 06.09.2012, 12:40
PaddyG's Avatar
Forum Legend
 
Join Date: Aug 2007
Location: Pensier, Fribourg
Posts: 9,243
Groaned at 118 Times in 102 Posts
Thanked 16,857 Times in 5,912 Posts
PaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
There's something missing from this story.

You say you normally spend a few hundred francs there, regularly.

So we can assume that you know the shop well and you know what they sell.

Yet this time you go into this food shop for a browse and then walk out without buying anything.

Not against the law to browse a food shop but a bit weird if you are a regular customer.

And weird behaviour is what security guards are on the look out for.
Why is that weird? I often browse shops without buying anything. I believe the term is "window shopping".
The following 5 users would like to thank PaddyG for this useful post:
  #42  
Old 06.09.2012, 12:43
NotAllThere's Avatar
Modulo 2
 
Join Date: Oct 2008
Location: Baselland
Posts: 14,492
Groaned at 279 Times in 239 Posts
Thanked 21,727 Times in 8,815 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
...They refused to apologise and explained that Bauhaus policy is that if a cashier makes a mistake it is the responsibility of the customer to check they have paid for what they are taking. Otherwise the customer is a thief, end of discussion.
Theft is usually defined something along the lines of dishonestly taking property that belongs to another person with the intention of depriving them of it. Bauhaus would be have to prove dishonesty, which would be kind of difficult considering it was less than 1% of the total value of the goods. Even under civil law (balance of probability), it'd get thrown out. Silly gits.
Quote:
This probably will go legal as it transpires the store security guy and manager probably broke a few laws during this episode.
Oh do keep us informed.
The following 3 users would like to thank NotAllThere for this useful post:
  #43  
Old 06.09.2012, 12:44
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 16,485
Groaned at 578 Times in 453 Posts
Thanked 24,656 Times in 9,928 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
Why is that weird? I often browse shops without buying anything. I believe the term is "window shopping".
Including supermarkets?
  #44  
Old 06.09.2012, 12:45
JBZ86's Avatar
Forum Legend
 
Join Date: Oct 2010
Location: Zurich and various mountains
Posts: 3,709
Groaned at 520 Times in 337 Posts
Thanked 4,258 Times in 1,944 Posts
JBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
Why is that weird? I often browse shops without buying anything. I believe the term is "window shopping".
Paddy, this term is best applied in Amsterdam, where I do most of my window shopping
The following 6 users would like to thank JBZ86 for this useful post:
  #45  
Old 06.09.2012, 12:46
Guest
 
Posts: n/a
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
This probably will go legal as it transpires the store security guy and manager probably broke a few laws during this episode.
when you say go legal, you mean through a women's right laywer, right?
The following 2 users would like to thank for this useful post:
  #46  
Old 06.09.2012, 12:46
NotAllThere's Avatar
Modulo 2
 
Join Date: Oct 2008
Location: Baselland
Posts: 14,492
Groaned at 279 Times in 239 Posts
Thanked 21,727 Times in 8,815 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
Including supermarkets?
Looking for something in particular, can't find it, leave. Not uncommon, and certainly not in a department store like Globus.
This user would like to thank NotAllThere for this useful post:
  #47  
Old 06.09.2012, 12:48
PaddyG's Avatar
Forum Legend
 
Join Date: Aug 2007
Location: Pensier, Fribourg
Posts: 9,243
Groaned at 118 Times in 102 Posts
Thanked 16,857 Times in 5,912 Posts
PaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
Including supermarkets?
In somewhere like Globus, which I consider a "high-end" brand, why not? I occasionally used to pop into the Bern Globus during my lunch break, as they have a fantastic ethnic food section. Freebies were always an added bonus.
This user would like to thank PaddyG for this useful post:
  #48  
Old 06.09.2012, 12:49
Peg A's Avatar
Forum Legend
 
Join Date: Jul 2009
Location: Basel
Posts: 4,422
Groaned at 158 Times in 125 Posts
Thanked 5,428 Times in 2,510 Posts
Peg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
There's something missing from this story.

You say you normally spend a few hundred francs there, regularly.

So we can assume that you know the shop well and you know what they sell.

Yet this time you go into this food shop for a browse and then walk out without buying anything.

Not against the law to browse a food shop but a bit weird if you are a regular customer.

And weird behaviour is what security guards are on the look out for.
Why is that? I shop with decent regularity at a variety of stores, that doesn't mean that every time I go in they have something to suit my fancy, nor does it mean that they have exactly what I'm looking for, even if I've seen it there before.
The following 3 users would like to thank Peg A for this useful post:
  #49  
Old 06.09.2012, 12:49
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 16,485
Groaned at 578 Times in 453 Posts
Thanked 24,656 Times in 9,928 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
Looking for something in particular, can't find it, eat some bread and olives, leave. Not uncommon, and certainly not in a department store like Globus.
I guess not. But maybe the security guard is told to check people who leave without buying anything?

I'm only guessing - I'm not a security guard.
  #50  
Old 06.09.2012, 12:49
PaddyG's Avatar
Forum Legend
 
Join Date: Aug 2007
Location: Pensier, Fribourg
Posts: 9,243
Groaned at 118 Times in 102 Posts
Thanked 16,857 Times in 5,912 Posts
PaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond reputePaddyG has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
when you say go legal, you mean through a women's right laywer, right?
Different story, but similar situation.
  #51  
Old 06.09.2012, 12:50
aSwissInTheUS's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Zurich area
Posts: 12,778
Groaned at 99 Times in 88 Posts
Thanked 19,576 Times in 8,681 Posts
aSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
You say you contacted a human rights lawyer. What did that lawyer say?

If I was in such a position, I'd refuse to go with any security guard, and make the b*ggers call the police. The store staff tell you that they want to discuss it in private so that you're not embarrassed, but in fact it's so they're not embarrassed.
If it happened as the OP told us, the lawyer should suggest a formal complaint because it is at least Coercion Art. 181 StGB and maybe even an illegal restraint Art. 183 StGB.
Nicking free samples is hardly a misdemeanor which would make the restraint legal (Art. 218 StPO).
The following 7 users would like to thank aSwissInTheUS for this useful post:
  #52  
Old 06.09.2012, 12:53
Guest
 
Posts: n/a
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Being a regular at Globus Bellevue I have to say that the OP's story sounds somewhat fishy. While some of them may be racists, the Swiss are not exactly known for detaining foreigners, be they Asian, Russian, or Saudi, without some very good reason. I find it highly unlikely that the OP was detained for merely taking too much bread, and can imagine that the security guard (they have security guards at Globus Bellevue ) suspected something more nefarious.

Globus (at least the locations in Zurich) is not Bauhaus, and GG's unfortunate experience is at least believable...

Last edited by Ratbert; 06.09.2012 at 13:13.
The following 7 users would like to thank for this useful post:
  #53  
Old 06.09.2012, 13:00
Forum Legend
 
Join Date: Aug 2009
Location: Vaud
Posts: 4,518
Groaned at 491 Times in 320 Posts
Thanked 4,099 Times in 1,952 Posts
CorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
For those who replied: thank you, to clarify something

1) I hired a human right lawyer because I believe as I am a Chinese American who looks 100% Chinese- and my being asked to the security room has something to be linked to the fact I looked " different" , and on that particular day I dressed very casual not my normal work cloth. So my experience is some what resembles in the old days a black person can be asked to leave a restaurant ( in the south) and of course it takes hundreds of years for the US to have a black president. There fore, human right lawyer in my case is appropriate to consult with .

2) It is 100% true FREE SAMPLE NEXT to the olive oil- not to be mistake for normal paying food.

3) For those of you who wants to find a valid reason on behalf of Globus- I hear you from an open mind - but you must imagine yourself in my position or imagining this happening to your wife or families if same happen to them in a foreign country. After all, we have shopped there for two years - this is at least extremely bad customer services practices no matter how you looked at it , right ?
here again , now it was based on her race, and not on her actions...

What's next?
It was because you were a woman?
It was because you were small?
It was because you were buddhist?
It was because you wore red colors? (yes its a new trend is called colorism: hate anythign colored.)
  #54  
Old 06.09.2012, 13:07
Guest
 
Posts: n/a
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
Being a regular at Globus Bellevue I have to say that the OP's story sounds somewhat fishy. While some of them may be racists, the Swiss are not exactly known for detaining foreigners, be they Asian, Russian, or Saudi, without some very good reason. I find it highly unlikely that the OP was detained for merely taking too much bread, and can imagine that the security guard (they have security guards at Globus Bellevue ) suspected something more nefarious.

Globus (at least the locations in Zurich) is not Bauhaus, and GG's unfortunate experience is at least believable - same cannot be said for OP's "story".
I partly agree with this (although the language is a bit more extreme than I would use).

I know that someone will be along shortly to say how awful it is that "the usual" people have ganged up on the OP of such a thread again but, to be honest, people bring these things on themselves.

I was taught never to write anything in anger. Wait until you've calmed down otherwise it is VERY hard not to say something you regret or achieve any kind of objectivity. It's also easier to bend the facts to assuage your hurt feelings.

Yes, in all honesty if I was asked to accompany security to their office for what I could see was because I'd eaten two sample pieces of bread I would be pissed off but I wouldn't hope to garner much sympathy if I threw all sorts of accusations around in an opening post of an expat forum.

Why do some people just join a forum when they want to moan about something? In the real world would they wander into the nearest bar with their angry head on and chew the ears off people sat around a table enjoying their lunch?
The following 2 users would like to thank for this useful post:
  #55  
Old 06.09.2012, 13:09
NotAllThere's Avatar
Modulo 2
 
Join Date: Oct 2008
Location: Baselland
Posts: 14,492
Groaned at 279 Times in 239 Posts
Thanked 21,727 Times in 8,815 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Worse, it was because I'm me. That's meism that is.
  #56  
Old 06.09.2012, 13:09
Forum Legend
 
Join Date: Aug 2009
Location: Vaud
Posts: 4,518
Groaned at 491 Times in 320 Posts
Thanked 4,099 Times in 1,952 Posts
CorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
You say you contacted a human rights lawyer. What did that lawyer say?

If I was in such a position, I'd refuse to go with any security guard, and make the b*ggers call the police. The store staff tell you that they want to discuss it in private so that you're not embarrassed, but in fact it's so they're not embarrassed.
He/she probably said: "hello, welcome (dear high paying client).

Let's discuss your terrible event around a cup of coffee (and a 300chf/hour session).

hm hm... yes it's obvious racism! Let's sue them, go for trial (and pay me thousands for something that has no grounds and will fail).
The following 2 users would like to thank CorsebouTheReturn for this useful post:
  #57  
Old 06.09.2012, 13:10
JBZ86's Avatar
Forum Legend
 
Join Date: Oct 2010
Location: Zurich and various mountains
Posts: 3,709
Groaned at 520 Times in 337 Posts
Thanked 4,258 Times in 1,944 Posts
JBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond reputeJBZ86 has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
I partly agree with this (although the language is a bit more extreme than I would use).

I know that someone will be along shortly to say how awful it is that "the usual" people have ganged up on the OP of such a thread again but, to be honest, people bring these things on themselves.

I was taught never to write anything in anger. Wait until you've calmed down otherwise it is VERY hard not to say something you regret or achieve any kind of objectivity. It's also easier to bend the facts to assuage your hurt feelings.

Yes, in all honesty if I was asked to accompany security to their office for what I could see was because I'd eaten two sample pieces of bread I would be pissed off but I wouldn't hope to garner much sympathy if I threw all sorts of accusations around in an opening post of an expat forum.

Why do some people just join a forum when they want to moan about something? In the real world would they wander into the nearest bar with their angry head on and chew the ears off people sat around a table enjoying their lunch?
I hardly see the tone and accusation of the OP comparable with what I assume you are alluding to re: police visit over speeding ticket / potential fraudulent behaviour
  #58  
Old 06.09.2012, 13:10
Guest
 
Posts: n/a
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Quote:
View Post
In all fairness, I think being frog-marched to the security office for taking too many free bread samples is completely over the top and heavy-handed.
Then again, so is getting a human rights lawyer involved.

Whether your ethnicity is an issue or not, I can't really say (but I've a sneaky suspicion it is, unfortunately).
Maybe it was two whole loaves that hadn't been cut into the sample size pieces yet...
  #59  
Old 06.09.2012, 13:12
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 16,485
Groaned at 578 Times in 453 Posts
Thanked 24,656 Times in 9,928 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

After reading your original post again...


Quote:
View Post

On a summer afternoon in August- I was food shopping in the Globus Bellevue store. I was walking around the store and trying different samples deciding what to buy for dinner. Upon leaving the store, I was pulled away by a stern looking security guard for questioning. Never had I been stopped by security in my life and I was scared and confused. During the whole time the security guard would not explain why I was being detained in a security room.

What was the reason? I was told that I was not allowed to take 2 pieces of bread with the olive oil! I asked if this was store policy, and where was it written? There was no answer, only silence.
If the security guard did not say anything - how did you connect the bread and olives to your detention?


Quote:
View Post


I was enraged and felt humiliated. The situation seemed totally ridiculous! So I asked for the manager.

Twenty minutes passed and the security guard returned with an assistant manager and told me that I was now free to go! No apology was given and I could not talk to the store manager.
The security guard (not normally the brightest bunch) told the manager that you were detained without reason and so the manager let you go.

You wouldn't have got an apology. It's not really the done thing here, irrespective of your racial make-up.
The following 5 users would like to thank Tom1234 for this useful post:
  #60  
Old 06.09.2012, 13:14
Banned
 
Join Date: Sep 2012
Location: Wipkingen
Posts: 16
Groaned at 18 Times in 9 Posts
Thanked 24 Times in 5 Posts
Taradechog has slipped a little
Re: Harassment against a foreigner at Globus Bellieve Store over sampling free bread

Thank you . that is my point . I did find out that I did not have to go with this security guy to the security room when he has no legal ground to ask me to go with him , but I was taken by surprise and in a foreign country I did not know how to react. I offed him to check my bag thinking that was the reason and he says that is not the problem,

The point is when I was told finally the reason which was " You can not go around two times to taste the bread!) and I asked to complain to the management and asked for his name and name of the management. And I was told the boss is not in , and since he is the security guy , I must leave the store and if I wanted to complain , I have to come back which I called the next day. Still on the phone, the secretary to the CEO of the store simply would not give me appointment to the CEO and told me on the phone that the CEO will not care to deal with something like this!

To make the story short, I did consult a lawyer on how to get an apology from them as they have simply ignored my request.
The following 3 users would like to thank Taradechog for this useful post:
This user groans at Taradechog for this post:
Closed Thread




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Globus Basel are selling their store decorations Sbine General off-topic 0 07.06.2012 10:32
Help against somebody trying to screw me over Phil_MCR General off-topic 44 12.02.2011 22:26
Sushi Bar at Globus Bellvue, a review economisto Food and drink 8 26.06.2010 23:35


All times are GMT +2. The time now is 03:19.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0