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Old 26.09.2012, 16:35
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GPM real estate agency

Just complaining...
There is a real estate agency GPM in Lugano. I had very unpleasant experience with them.
1. They delivered the key to my apartment 1 week later without being sorry at all. I did not know what to do, lived by my friend, put all things in a garage and actually paid for that week.
2. They charged 1 month payment from the previous tenant, when he already left and they did renovation during that month(changed the kitchen and windows). He refused to pay, I do not know how that is finished. I guess he had just verbal agreement and his contact was not terminated yet. It is stupid to trust someone, when it comes to money.
3. You need to call all day every 30 minutes to catch someone in the office.
4. They send the yearly expenses bill with Cablecom included, even if I had it cut off.
5. I asked to send a new bill, and they did not. 2 years after they called and asked why I did not pay for the bill. I asked to recalculate it again, and finally they did.
6. I called them to declare damage from the building renovation, executed by the building administration. A technician came, took the note, and then nothing happened. When I called again in 2 months, they asked me to call the building administration. The building administration said they do not deal directly with the tenants. After 5! calls GPM (always tried to get rid of my request) finally reached agreement with the building administration.
7. I was looking or a tenant and asked if animals allowed. They responded that the small ones allowed. A new tenant applied and was accepted, paid the caution. At the last moment, few days before the takeover, they rejected the tenant for the reason he has a small dog, Min Pin. Now I have to pay extra month, because there is no time to find another. Not to mention the new tenant frustration. They would not accept a family with children too. The house is full of children and dogs however.
8. What else can they invent to make my life harder? I am in anticipation...
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