Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #41  
Old 18.01.2012, 13:28
Wallabies's Avatar
Forum Legend
 
Join Date: Sep 2011
Location: Winterthur
Posts: 3,219
Groaned at 311 Times in 176 Posts
Thanked 3,314 Times in 1,577 Posts
Wallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond repute
Re: Excessive rate charged by electrician

150CHF per hour is almost as expensive as some electricians in Sydney where they charge 150-200AUD to turn up and then an hourly rate after.

In fact it has got to the stage where 70AUD/hour is now considered a relatively low rate and in 2010 a survey of electricians found the average call out rate was 81AUD and that is simply to turn up at your front door!

On this basis you aren't doing too bad

PS 1AUD = 0.98CHF
Reply With Quote
  #42  
Old 18.01.2012, 15:11
Guest
 
Posts: n/a
Re: Excessive rate charged by electrician

Quote:
View Post
We were fleeced by electrician costs as well
Just to put the counter-case, I had to call out a leccy between xmas and new year, having blown one of the main fuses, so 1 out of the 3 phases, hence about a third of the circuits in the flat, was not working. I had no idea about Swiss fuse boxes, or where it was within the building, so had to resort to desperate measures and pay someone to do it

Anywa, I called him around 1300, he arrived within ten minutes, tried several doors downstairs (having got the key from the Verwaltungs, I assumed) then found the fuse area dowstairs, changed the fuse and off he went, all by around 1330.

Got the bill a few days later - just 62.75 including the replacement fuse

Bargain, says I. Especially as I now know where the fuses are and how to change them for if it ever happens again
Reply With Quote
The following 3 users would like to thank for this useful post:
  #43  
Old 18.01.2012, 15:41
Junior Member
 
Join Date: Aug 2010
Location: Lausanne
Posts: 53
Groaned at 0 Times in 0 Posts
Thanked 12 Times in 11 Posts
Akos084 has no particular reputation at present
Re: Excessive rate charged by electrician

Quote:
Just to put the counter-case, I had to call out a leccy between xmas and new year, having blown one of the main fuses, so 1 out of the 3 phases, hence about a third of the circuits in the flat, was not working. I had no idea about Swiss fuse boxes, or where it was within the building, so had to resort to desperate measures and pay someone to do it

Anywa, I called him around 1300, he arrived within ten minutes, tried several doors downstairs (having got the key from the Verwaltungs, I assumed) then found the fuse area dowstairs, changed the fuse and off he went, all by around 1330.

Got the bill a few days later - just 62.75 including the replacement fuse

Bargain, says I. Especially as I now know where the fuses are and how to change them for if it ever happens again
Same happened with me.

150 CHF/h is a normal rate here in the Lausanne area, and you should be happy not charging anything just for turning up...
Reply With Quote
  #44  
Old 18.01.2012, 16:02
TonyBhoy's Avatar
Forum Veteran
 
Join Date: Mar 2007
Location: Lenzburg
Posts: 597
Groaned at 15 Times in 9 Posts
Thanked 283 Times in 155 Posts
TonyBhoy has an excellent reputationTonyBhoy has an excellent reputationTonyBhoy has an excellent reputationTonyBhoy has an excellent reputation
Re: Excessive rate charged by electrician

Quote:
View Post
Thanks for your reply!

Wow, I am surprised you say 150 Sfr is not excessive, calculating this quickly (and naievely) on a 40h/week 4 week month, that is 24,000 Sfr per month! I guess I should change jobs.
Is there a national or Vaudois standard on rates for plumbers, electricians, car servicemen etc.?

Thanks!
The electrician does not receive this, the company does. The electrician is paid a salaray like the rest of us and the company has overheads to pay.

Professional work is not cheap in Switzerland, if you believe that the guy made a meal out of the job then complain and ask for a reason as to why the job took longer than normal
Reply With Quote
The following 2 users would like to thank TonyBhoy for this useful post:
  #45  
Old 18.01.2012, 16:07
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 8,082
Groaned at 484 Times in 403 Posts
Thanked 14,715 Times in 5,780 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: Excessive rate charged by electrician

we've also called electricians out 3 times now, and not been charged any of them

A couple of time at the apartment we rented, again just a fuse, but the fuse was in the light switch (obviously )

and at out new place when the washing machine wouldn't work, turns out the 3 phase is turned off by the leccy co. at peak times for homes, doh

Reply With Quote
  #46  
Old 20.01.2012, 02:31
Forum Veteran
 
Join Date: Dec 2005
Location: ZH
Posts: 1,185
Groaned at 15 Times in 13 Posts
Thanked 77 Times in 72 Posts
danny has earned some respectdanny has earned some respect
Re: Excessive rate charged by electrician

Quote:
View Post
I know this is an old thread but seemed the most apt for my little rant...

are we allowed to name and shame on here?

We just got stiffed CHF 300 for a 15 minute job by a local electrician just to connect a regular phone line. I was expecting around CHF 150 as we have been charged in a previous apartment (at the time I thought that was steep but then quickly learnt to accept that that is a 'normal' fee for the job.)

Their business is round the corner so involves minimal travel time, simple analog phone line with no internet or other services involved, and as others have experienced also included the 'services' (=standing around gawping) of their apprentice.

Am in the process of disputing the bill and what they still insist was 'over an hour's work' and not just the 15 minutes they were in my apartment, the middle 10 minutes of which they spent down in the cellar.

Their rather vague description of the extra work they did consists of:
- 'lots' of preparations with swisscom beforehand (I phoned and asked swisscom to verify this - apparently a phonecall is all it takes to find out the UPK number for our phoneline... max 10 minutes).
- work on the junction box (I assumed that's what they were doing the 10 minutes they spent in the cellar). Our hauswart has already disputed this claim - it's a block in a new build complex and he has to provide access to the box. (He feels quite bad about this as he is the one who arranged for this electrician on our behalf in the first place as the regular one he uses was unavailable at the time).

Despite this, they still insist there was a lot of work that I didn't see, they say I don't understand the preparation work that was involved, they assure me it was a lot more than I witnessed, and their billing of an hour's time for both their electrician (chf 130) and apprentice (chf 63), exclusive of the call out charge (chf 36), plus other miscellaneous costs (separate CHF 40 charge for connecting the UPK box, CHF 7 materials... all plus VAT) is therefore just.

Not being an electrician or knowledgeable in this area myself, I don't know for 100% certainty that there wasn't anything else involved - my understanding is that is just detecting which is the correct wire, connecting it in the right place and testing that it works. Does anyone know of anything else I am being ignorant of, underestimating the effort involved? Otherwise, in our disgust, we're very happy to discourage others passing any further business in the direction of this company... just not sure if that's permitted of it that's considered slanderous?!
This kind of thing is usually covered by the owner I think not the tenant.
Reply With Quote
  #47  
Old 20.01.2012, 02:35
Forum Veteran
 
Join Date: Dec 2005
Location: ZH
Posts: 1,185
Groaned at 15 Times in 13 Posts
Thanked 77 Times in 72 Posts
danny has earned some respectdanny has earned some respect
Re: Excessive rate charged by electrician

Quote:
View Post
We were fleeced by electrician costs as well - put in a request with the land lady to get an existing electrical point (with no holes) converted to a plug with holes before we could move into our apartment. She got it done directly via an electrician and issued us a bill for 400 CHF. Plus, mentioned to us later in an email that if the next tenant would "reject" the plug, it would be our responsibility to remove it as well!!
It happened to us too. A water pipe had to be replaced and it was 120 CHF ! For what must have been 15 min.
Reply With Quote
  #48  
Old 20.01.2012, 08:01
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,519
Groaned at 364 Times in 251 Posts
Thanked 12,725 Times in 4,342 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Excessive rate charged by electrician

Quote:
View Post
It happened to us too. A water pipe had to be replaced and it was 120 CHF ! For what must have been 15 min.
Get a plumber next time...
Reply With Quote
The following 3 users would like to thank AbFab for this useful post:
  #49  
Old 20.01.2012, 10:27
Forum Veteran
 
Join Date: Dec 2005
Location: ZH
Posts: 1,185
Groaned at 15 Times in 13 Posts
Thanked 77 Times in 72 Posts
danny has earned some respectdanny has earned some respect
Re: Excessive rate charged by electrician

Quote:
View Post
Get a plumber next time...

We did actually but the rate was excessive anyway...
Reply With Quote
  #50  
Old 20.01.2012, 10:42
Junior Member
 
Join Date: Dec 2011
Location: La Cote
Posts: 80
Groaned at 3 Times in 3 Posts
Thanked 35 Times in 19 Posts
Brabus is considered unworthyBrabus is considered unworthyBrabus is considered unworthy
Re: Excessive rate charged by electrician

Quote:
View Post
The first time I got my ISDN line installed I got also a 250 CHF invoice from the electrician.

This seemed me too much, as I am an electronic engineer, I could have done the job myself but you had to get a mandatory authorised by Swisscom electrician, if you wanted the ISDN at that time.

The job consisted in coming to the building, checking if the lines were ok and changing the old plug by the newer ISDN one.

When I complained about this to my Swiss boss, his answer was :


Him : Son, you are happy to have a comfortable and well paid life in Switzerland don't you ?

Me : Yes

Him : Well so do the electrician and all of us... so just pay the invoice.

Me: OK
I know that post was made in 2007 - not sure how many people would agree now. It's that kind of attitude that keeps prices high.

I was verbally quoted 300chf for changing some things at home by the local electrician. When the final bill of 535chf arrived through the letterbox I gave him hell and had to threaten legal action until he feebly said "ok, pay me whatever you want then".

Just because you live in Switzerland it doesn't mean you should get ripped off.
Reply With Quote
  #51  
Old 20.01.2012, 10:50
Forum Legend
 
Join Date: Aug 2009
Location: Vaud
Posts: 4,518
Groaned at 491 Times in 320 Posts
Thanked 4,099 Times in 1,952 Posts
CorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond reputeCorsebouTheReturn has a reputation beyond repute
Re: Excessive rate charged by electrician

Quote:
View Post
This kind of thing is usually covered by the owner I think not the tenant.
Not to do the "raccordement a la ligne telephonique" phone line stuff, it's the tenant's role. At least in Vaud...

The "hilarious" bit is that it really really takes 2minutes and anyone could do it...It's about taking the empty cable and putting it in a domino hole and screw it to it holds...



I paid the electrician 80CHF (and was not happy about it) just so he found that stupid room, which was in the next building...

"Sunrise" (which I happily left now) wanted something like 250chf to send their own technician...
Reply With Quote
  #52  
Old 20.01.2012, 10:56
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Excessive rate charged by electrician

Quote:
View Post
I When the final bill of 535chf arrived through the letterbox I gave him hell and had to threaten legal action until he feebly said "ok, pay me whatever you want then".

Just because you live in Switzerland it doesn't mean you should get ripped off.
Surely he is the one to threaten legal action for an unpaid bill, rather than you for refusing to pay
Reply With Quote
  #53  
Old 20.01.2012, 15:26
jot's Avatar
jot jot is offline
Senior Member
 
Join Date: Jul 2006
Location: Kt ZH
Posts: 275
Groaned at 0 Times in 0 Posts
Thanked 197 Times in 108 Posts
jot has a reputation beyond reputejot has a reputation beyond reputejot has a reputation beyond reputejot has a reputation beyond repute
Re: Excessive rate charged by electrician

Quote:
View Post
This kind of thing is usually covered by the owner I think not the tenant.
Nope, it's up to the tenant to pay if you want to get your phone line connected (though it's usually not necessary if the previous tenant also had the same type of phone connection - then you just tell swisscom the previous tenant's name/number and they switch it. The problem is if it's a new-build or if there wasn't a previous connection (e.g. the previous tenant used VOIP over cable instead of traditional copper) and an electrician has to come out to identify the correct line).

But thankfully, my tale did end well - thanks to pressure from our hauswart and very diplomatically worded threats of him *never* recommending their services to his tenants again, they eventually but begrudgingly reduced the bill to a "pauschal" of around chf 120.

Moral of the story, well and truly learned... get a QUOTE!!!
Reply With Quote
  #54  
Old 20.01.2012, 15:44
Junior Member
 
Join Date: Dec 2011
Location: La Cote
Posts: 80
Groaned at 3 Times in 3 Posts
Thanked 35 Times in 19 Posts
Brabus is considered unworthyBrabus is considered unworthyBrabus is considered unworthy
Re: Excessive rate charged by electrician

Quote:
View Post
Surely he is the one to threaten legal action for an unpaid bill, rather than you for refusing to pay
Do you understand the concept of a quote?
Reply With Quote
This user groans at Brabus for this post:
  #55  
Old 20.01.2012, 18:17
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Excessive rate charged by electrician

Quote:
View Post
Do you understand the concept of a quote?
Have you got a 'quote', 'estimate', or 'offer' in front of you? If it was an offer that you accepted then you would have a contract.

In any case legal proceedings would be taken by the person persueing the debt, not someone receiving an invoice.
Reply With Quote
Reply

Tags
electrician, house work, plumber




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Wanted: Electrician [Lausanne area] capenomad TV/internet/telephone 3 13.04.2010 18:52
Bank charged 50 CHF for the rent deposit account grey_md Housing in general 12 03.06.2008 16:56
I need a phone electrician xaphod TV/internet/telephone 1 02.12.2007 22:38
Vaud: Can you recommend your plumber, electrician, heating specialist, etc? miniMia Housing in general 0 27.11.2007 17:33
electrician lynnecon Housing in general 0 09.10.2007 15:32


All times are GMT +2. The time now is 13:07.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0