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Old 01.10.2012, 14:55
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Not fit for purpose!?

Hi all, I've been away from Switzerland for a while and how refreshing it was too. However, my eSTRANGEd wife has asked me to come back for a while to try and sort out some problems that she has and does not have time to sort out for herself. One of the main tasks that I have been set is to try and resolve a problem that she has with a cracked glass splash-back that was purchased from Uldry & Cie in Vevey, as part of an expensive bespoke kitchen that she had fitted about 6 years ago. I contacted the said kitchen company and they sent a man out from a specialist glass company, who immediately stated that the type of glass fitted, was not toughened glass, which he always fitted behind the cooker hob. So I asked him what the procedure would be and he replied that the kitchen company no longer used the original glass fitting firm (I think that they may have gone bust) and that Uldry & Cie had instructed him to invoice us directly for the work that needed to be carried out. This was further complicated by the fact that he had no exact colour match, so his quote was over 2,000 francs to replace all of the splash-backs or just under 1'000 francs to stick on a new piece (only .8m2) of a slightly different shade, on top of the cracked piece. Well, we assumed that the kitchen company would want to rectify this problem, which was of their mistake, for us free of charge as a good will gesture. They replied to my letter saying that the guarantee of one year had expired. Is there no recourse in law in this country stating that any item sold should be sold as fit for purpose regardless of it's age? This fault has not been caused by wear and tear or negligence. If I don't get this sorted, I'll probably be sent packing again as not fit for purpose myself.
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Old 01.10.2012, 15:24
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Re: Not fit for purpose!?

As the original glass was not toughened, it was probably cheaper.

I really cannot see you winning this battle. Is there any problem with replacing the cracked piece with a similar lower strength quality?
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Old 01.10.2012, 15:28
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Re: Not fit for purpose!?

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As the original glass was not toughened, it was probably cheaper.

I really cannot see you winning this battle. Is there any problem with replacing the cracked piece with a similar lower strength quality?
Consumer protection is pretty much a foreign concept here
I believe there is a Swiss law that forces firms to offer 2 year guarantees but that unfortunately does not help you....
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Old 01.10.2012, 15:40
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Re: Not fit for purpose!?

although Switzerland is a civil law country it generally tends to strictly honor the written word in a contract, which in your case would be the warranty. after 6 years I would be surprised if you have any recourse here, unfortunately.
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Old 01.10.2012, 16:56
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Re: Not fit for purpose!?

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As the original glass was not toughened, it was probably cheaper.
It certainly wasn't cheap (but then what is in Switzerland?) and unfortunately it doesn't specify the type of glass on the kitchen suppliers invoice. We stupidly went with their recommendation and as they no longer use the same glass supplier, maybe he charged them for the toughened option, but fitted the cheaper glass?


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I really cannot see you winning this battle. Is there any problem with replacing the cracked piece with a similar lower strength quality?
I thought that was an option, however, the new fitter would not fit this glass as he says it's not suitable.

Last edited by Guest; 12.10.2012 at 19:13. Reason: Fixed quote formatting
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Old 12.10.2012, 18:39
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Re: Not fit for purpose!?

Ten days ago,I tried one last tactic with the rip off kitchen company and that was to write to them and ask, very politely, as a gesture of good will, if they would be willing to pay 50% toward the cost of the simplest and therefore the cheapest option. Yep! you probably guessed it, they never even bothered to reply. Again the company name is Uldry & Cie, of Vevey, so, if you want to give a shed load of money to support their fancy and expensive showroom and for an average fitted kitchen, you now know where to go.
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Old 12.10.2012, 19:12
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Re: Not fit for purpose!?

You're separated from your wife and you live in different countries. Isn't it her job to sort out her cracked kitchen splashback?
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Old 12.10.2012, 22:09
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Re: Not fit for purpose!?

I'd try talking to the manager and explain the situation. If not, ask Le Matin if they're interested in your story. They've happily published less relevant things.
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Old 12.10.2012, 23:34
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Re: Not fit for purpose!?

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Hi all, I've been away from Switzerland for a while and how refreshing it was too. However, my eSTRANGEd wife has asked me to come back for a while to try and sort out some problems that she has and does not have time to sort out for herself. One of the main tasks that I have been set is to try and resolve a problem that she has with a cracked glass splash-back that was purchased from Uldry & Cie in Vevey, as part of an expensive bespoke kitchen that she had fitted about 6 years ago. I contacted the said kitchen company and they sent a man out from a specialist glass company, who immediately stated that the type of glass fitted, was not toughened glass, which he always fitted behind the cooker hob. So I asked him what the procedure would be and he replied that the kitchen company no longer used the original glass fitting firm (I think that they may have gone bust) and that Uldry & Cie had instructed him to invoice us directly for the work that needed to be carried out. This was further complicated by the fact that he had no exact colour match, so his quote was over 2,000 francs to replace all of the splash-backs or just under 1'000 francs to stick on a new piece (only .8m2) of a slightly different shade, on top of the cracked piece. Well, we assumed that the kitchen company would want to rectify this problem, which was of their mistake, for us free of charge as a good will gesture. They replied to my letter saying that the guarantee of one year had expired. Is there no recourse in law in this country stating that any item sold should be sold as fit for purpose regardless of it's age? This fault has not been caused by wear and tear or negligence. If I don't get this sorted, I'll probably be sent packing again as not fit for purpose myself.
Let me get this straight.

You claim a mistake 6 years after the kitchen was installed?

The kitchen company is in no way obligated to accept your claim and if I was handling your claim, I would reject it as well.

If the damage happened within warranty period (1-2 years) but you don't claim before after 6 years, your are to blame for not having a valid claim.

If the damaged happened after the warranty period expired the kitchen company are not obligated to honor your request.

Why is this not straight forward for you to see?

I certainly see that you want someone else than yourself or wife/exwife to pick up the bill....
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Old 13.10.2012, 00:20
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Re: Not fit for purpose!?

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Hi all, I've been away from Switzerland for a while and how refreshing it was too. However, my eSTRANGEd wife has asked me to come back for a while to try and sort out some problems that she has and does not have time to sort out for herself. One of the main tasks that I have been set is to try and resolve a problem that she has with a cracked glass splash-back that was purchased from Uldry & Cie in Vevey, as part of an expensive bespoke kitchen that she had fitted about 6 years ago. I contacted the said kitchen company and they sent a man out from a specialist glass company, who immediately stated that the type of glass fitted, was not toughened glass, which he always fitted behind the cooker hob. So I asked him what the procedure would be and he replied that the kitchen company no longer used the original glass fitting firm (I think that they may have gone bust) and that Uldry & Cie had instructed him to invoice us directly for the work that needed to be carried out. This was further complicated by the fact that he had no exact colour match, so his quote was over 2,000 francs to replace all of the splash-backs or just under 1'000 francs to stick on a new piece (only .8m2) of a slightly different shade, on top of the cracked piece. Well, we assumed that the kitchen company would want to rectify this problem, which was of their mistake, for us free of charge as a good will gesture. They replied to my letter saying that the guarantee of one year had expired. Is there no recourse in law in this country stating that any item sold should be sold as fit for purpose regardless of it's age? This fault has not been caused by wear and tear or negligence. If I don't get this sorted, I'll probably be sent packing again as not fit for purpose myself.
Try SuperGlue!

Tom
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Old 13.10.2012, 00:37
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Re: Not fit for purpose!?

Find a new girlfriend...
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Old 13.10.2012, 02:47
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Re: Not fit for purpose!?

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Let me get this straight.

You claim a mistake 6 years after the kitchen was installed?

The kitchen company is in no way obligated to accept your claim and if I was handling your claim, I would reject it as well.

If the damage happened within warranty period (1-2 years) but you don't claim before after 6 years, your are to blame for not having a valid claim.

If the damaged happened after the warranty period expired the kitchen company are not obligated to honor your request.

Why is this not straight forward for you to see?

I certainly see that you want someone else than yourself or wife/exwife to pick up the bill....
I agree here. Having been in a service industry, if a customer said some non-wear item was broken after 6 years in "service" we'd refuse to take warranty of it.

If there was a 1 or 2 year warranty on parts and labor, and it broke like within a few months outside the warranty, we would provide some help as a goodwill gesture. But 6 years? Sorry OP, no. Have your eSTRANGEd wife flip the bill.

Side note, it's normal that after that kind of time that suppliers and manufacturing specs change. Old stock gets phased out for the new and improved, or whatever. It's not surprising the perfect match replacement was not available. If you can get it done on the cheap and it looks good enough, all the power to you. Good luck!

Curious now, do you have a pict of it OP?

-Dk
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Old 13.10.2012, 18:43
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Re: Not fit for purpose!?

Many thanks for your kind suggestions everyone. It's not really a big deal and some have misunderstood my thread, which is actually entitled "Not fit for purpose" and has nothing to do with the guarantee, because if you read it, the issue was that they fitted the wrong type of glass in the first place.
However, I guess like everyone who bothered with a negative reply to my thread I had nothing better to do with my time when it was raining outside.
Good result though, I've decided to poison my wife and run off with the owner of the kitchen company. He's rich.
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Old 13.10.2012, 18:51
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Re: Not fit for purpose!?

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Many thanks for your kind suggestions everyone. It's not really a big deal and some have misunderstood my thread, which is actually entitled "Not fit for purpose" and has nothing to do with the guarantee, because if you read it, the issue was that they fitted the wrong type of glass in the first place.
However, I guess like everyone who bothered with a negative reply to my thread I had nothing better to do with my time when it was raining outside.
Good result though, I've decided to poison my wife and run off with the owner of the kitchen company. He's rich.
At least you haven't lost your sense of humor

Last edited by Guest; 14.10.2012 at 16:37. Reason: Fixed quote formatting
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Old 13.10.2012, 18:52
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Re: Not fit for purpose!?

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Many thanks for your kind suggestions everyone. It's not really a big deal and some have misunderstood my thread, which is actually entitled "Not fit for purpose" and has nothing to do with the guarantee, because if you read it, the issue was that they fitted the wrong type of glass in the first place.
However, I guess like everyone who bothered with a negative reply to my thread I had nothing better to do with my time when it was raining outside.
Good result though, I've decided to poison my wife and run off with the owner of the kitchen company. He's rich.

Last edited by hannah'sauntie; 13.10.2012 at 19:02.
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Old 13.10.2012, 19:07
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Re: Not fit for purpose!?

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Many thanks for your kind suggestions everyone. It's not really a big deal and some have misunderstood my thread, which is actually entitled "Not fit for purpose" and has nothing to do with the guarantee, because if you read it, the issue was that they fitted the wrong type of glass in the first place.
You only know that this one craftsman thinks that it is not fit for purpose. You should not forget, that he could have an interest in not selling you the cheapest solution... Anyway the fact that he thinks that it is the wrong glass that was fitted, does not imply that the company fitting the kitchen did anything wrong.
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Old 13.10.2012, 19:26
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Re: Not fit for purpose!?

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Many thanks for your kind suggestions everyone. It's not really a big deal and some have misunderstood my thread, which is actually entitled "Not fit for purpose" and has nothing to do with the guarantee, because if you read it, the issue was that they fitted the wrong type of glass in the first place.
However, I guess like everyone who bothered with a negative reply to my thread I had nothing better to do with my time when it was raining outside.
Good result though, I've decided to poison my wife and run off with the owner of the kitchen company. He's rich.
The owner of the company J-P Uldry is extremely rich.....
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