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Old 13.11.2012, 18:05
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Swisscom customer service appreciation thread

And I don't mean the title to be sarcastic.

I just want to mention how helpful and nice those guys have always been with me each time I call them.

I had just contracted exactly 2 months ago vivo casa and I had two months to give back the TV modem and just keep the internet and phone. Yesterday I read in the news they plan to offer a free TV subscription to all internet subscribers, just a little bit more limited than normal, but it was alright for me. So I start asking the guy how exactly it works and whether I can subscribe to it by removing my current contract, and he's told me it was indeed possible, I just needed to go to the post and wait till december to get the new one. That actually seemed too much of a trouble for me when he's told me the difference in price would be 20 francs and I would have slightly less options, so I just told him it was alright and that I wasn't going to change then.

But then he randomly mentioned without me asking about it that it would actually be possible for him to make me save some 15 francs by removing the fixed phone which I don't use anyway because my company pays for all my calls, and nothing has to be done save me agreeing.

So basically he made me save some money when I already agreed not to bother about it.

Isn't it nice when you find people who do really care? The best thing it's happened everytime I called this company customer service (in french, at least).

I have similar very nice stories with La Poste too, maybe it's something general for the whole country!
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Old 14.11.2012, 09:07
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Re: Swisscom customer service appreciation thread

I agree. I have found all dealings with Swisscom to be straightforward and pleasant - plus all done in perfect English.
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Old 21.11.2012, 15:29
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Re: Swisscom customer service appreciation thread

Swisscom were a dream when we moved over. Customer service people really easy to deal with. Still doesn't stop the broadband dropping the out once a fortnight tho!
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Old 04.12.2012, 09:47
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Re: Swisscom customer service appreciation thread

I wish I could say the same - I have been waiting for over a month for Swisscom to install my internet. They have so far "lost" my order twice and it's had to be reprocessed. Whenever I contact them to ask about progress, I get no reply. When I call Customer Service, I get put on hold for ages and I've found more often than not I get someone with a low level of English who simply can't help at all. I've made complaints to them via their online survey but nothing seems to have come from it so am considering going to ComCom to make an official complaint about the lack of service.
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Old 04.12.2012, 10:09
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Re: Swisscom customer service appreciation thread

Wow. Four different people excited about customer service at a phone company.

Maybe the world will end in three weeks.
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Old 04.12.2012, 10:35
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Re: Swisscom customer service appreciation thread

+1 here.
I'm also very happy with Swisscom. They switched me from Vivo Casa to Vivo Libero (I've also removed my phone from my account which I don't use at all) without any hassle/objection/penalty in 2 minutes. I find them very friendly and speaking good English.
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