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  #21  
Old 16.11.2012, 02:53
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Re: Where to file complaints against a Swiss immigration officer

The good the bad and the ugly

One time , when I aproached the custom boot in buffalo ,we realised my wife forgot her passpot .I was uset and did not see the "stop here signed".when my turne came the costom officer ask me "Can you read " my answer was "I read english, german ,french and some spanish and what can you read ? I got speedy service and returned back to CANADA
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  #22  
Old 16.11.2012, 03:01
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Re: Where to file complaints against a Swiss immigration officer

correction:

Phone from USA 011 41 43 816 20 80

International prefix from the US is 011 and not 010.

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I do not expect anybody to take any notice, but you can write your letter to this address,

Zollverwaltung Schweiz

Grenzwachkorps
Mobiler Grenzwachtposten
8302 Kloten
P.O. Box
8058 Zürich
Phone: *043 816 20 80

Phone from USA 010 41 43 816 20 80
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  #23  
Old 16.11.2012, 06:24
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Re: Where to file complaints against a Swiss immigration officer

I understand your frustration i too went through something like that but did not take as long as yours did. I mean if you missed your flight completely then you can be upset and pissed off by it but you didnt and still made your flight so just let it go or go ahead and write your letter.

When i was leaving Switzerland from Zurick back home to Canada, I was told you can stay in the Shengen area for 90 days thinking ok great i got 3 months but nope its exactly 90 days and some months have 31 days in it instead of 30 so i ended up overstaying a big flipping whoopidy doo 3 effing days and I had to go through that as well. And I am very impatiant but the immigration officer did it fast and got the polizie over to talk to me about and he basically said we will let it slide this time but, I would of had to pay money to go back home to ( Canada )for over staying and it's just like, what the makes you think i even got the money to even pay for it, If they would of made me payed i would of said you and just went back home to Walis and then they can just deport my ass and blacklist me from Swizterland i don't care.
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Old 16.11.2012, 07:05
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Re: Where to file complaints against a Swiss immigration officer

20 mins only boy I have had much worse in America, she most likey noticed american passport lets stuff them around like the US tries to stuff the rest of the world!
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Old 16.11.2012, 07:07
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Re: Where to file complaints against a Swiss immigration officer

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Read my post more carefully, it wasn't 20 minutes of waiting. It took her more than 40 minutes to figure out what to do. Then another 20-30 minutes to deal with her supervisor, then Chief Immigration Officer. The complaint is about the lack of logical reasoning and apparent incompetency of this immigration officer.
Sounds like total BS!
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  #26  
Old 16.11.2012, 07:14
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Re: Where to file complaints against a Swiss immigration officer

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Sounds like total BS!
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20 mins only boy I have had much worse in America, she most likey noticed american passport lets stuff them around like the US tries to stuff the rest of the world!

Damnn with your comments on this matter you are starting to sound American your self with your nose up to the air, bashing her because she has a complaint. Sounds like you could say a few nasty things about the states, remember this is the complaint section don't troll other peoples threads because you can..... if you want to complain about how the US stuffs around other people make a thread about it.
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  #27  
Old 16.11.2012, 08:49
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Re: Where to file complaints against a Swiss immigration officer

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A ten pages letter of apology would help .

Much better if she gets some more training so she wouldn't screw over more people....(and if I ever have to go to Zurich again and God forbids, have another run in with her.)
Idiot, you've learned nothing.

She's the one who initially decides whether you get into Schengen zone or not and if it's not you get a big "Undesirable" stamp in your passport and then you certainly won't get in......anywhere.
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  #28  
Old 16.11.2012, 09:12
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Re: Where to file complaints against a Swiss immigration officer

I don't see why people are bagging on the OP. Clearly she has a complaint and she put it in the complaint corner.

That sort of thing has happened to me from time to time and, regardless of whether its the TSA (usually!) or somebody else, I find it very frustrating.

I don't like to be jerked around by people who are seemingly incompetent.
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  #29  
Old 16.11.2012, 09:41
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Re: Where to file complaints against a Swiss immigration officer

Who do I complain to about the time I have wasted reading this thread?
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  #30  
Old 16.11.2012, 09:43
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Re: Where to file complaints against a Swiss immigration officer

The best recommendation is for a moderator to close this thread
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  #31  
Old 16.11.2012, 09:45
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Re: Where to file complaints against a Swiss immigration officer

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Apparently she didn't have the cognitive capability to deduce
Why didn't YOU show her the stamp? Instead losing all that time, when you noticed that she can't find it, why didn't you show her?
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  #32  
Old 16.11.2012, 09:55
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Re: Where to file complaints against a Swiss immigration officer

I agree with many others - if there was a recent entry stamp to the EU in the passport, why didn't the OP point it out to the immigration officer, and risked missing the flight, instead? Did the OP not find it in his/her own passport (one which he/she was familiar with, unlike the officer)?
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  #33  
Old 16.11.2012, 09:56
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Re: Where to file complaints against a Swiss immigration officer

You already ruined her day, why ruin it again?

I'm with everyone else on this. By far the most often and worst immigration/customs experiences I've had we're entering USA. The best was burmuda, but Zurich is very easy by international standards too.

The only annoying/frustrating/stressful experiences I've had at Zurich are the extra levels of bureaucracy the American government puts in flights to USA.
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  #34  
Old 16.11.2012, 10:08
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Re: Where to file complaints against a Swiss immigration officer

Unfortunately for OP, what happened with the immigration officer is simply human nature. It's called Confirmation Bias.

We make an assumption, and then we continue to look for information that proves our assumption was right. Any conflicting information is disregarded because it doesn't fit what we're looking for.

In this case, OP's itinerary and statements were deemed "irrelevant" and maybe even untruthful because the stamp from Austria "proved" the officer's point. OP appears to also have suffered a little confirmation bias. S/he assumed the officer was an incompetent idiot with an axe to grind and then behaved accordingly - likely not realizing that simply pointing out the German stamp would have resolved the issue. That is, if the officer would have even handed back the passport so OP could find the stamp...
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  #35  
Old 16.11.2012, 10:10
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Re: Where to file complaints against a Swiss immigration officer

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Tom
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  #36  
Old 16.11.2012, 10:21
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Re: Where to file complaints against a Swiss immigration officer

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I had a very unpleasant experience earlier this week as I was making my transfer in Zurich (from Germany) back to New York. I travel quite frequently for work so my passport pages are filled with immigration stamps from various countries. It usually serves me well as I never had any hassle from immigration officers across the board. Apparently this time, it became a big source of confusion for this female immigration officer in Zurich as I presented my passport to her. It took her more than 15 minutes flipping through my passport and apparently still couldn't find the immigration stamp from Germany when I arrived there a few days before. Instead, she found the stamp when I was in Austria earlier in August and started her questioning about how long I had been in the EU and what my itinerary was. I told her I was in Germany for a few days and now flying back to New York. She wasn't convinced and asked me for my itinerary. I provided it to her, showing the date of departure from New York (previous week) to my current flight back home. She then took another 10 minutes looking through my passport. Apparently she didn't have the cognitive capability to deduce that I was in Austria and could have left, then came back to the EU again. She somehow got stuck on the idea that because I had a stamp from Austria in August, that must mean I was still living in Europe all this time, therefore needed a visa for being in the EU more than 90 days. She disregarded my itinerary even thought it clearly showed my departure from the States the week before. At this point, I was dangerously close to be missing my flight. I was upset and asked if she knew what she was doing as she had all the information she needed/requested. She became hostile and defensive, then told me to wait and called her immediate supervisor. After some angry German words later explaining her side to the supervisor, I was then subjected to the lecture from this supervisor about how I would need a visa if I stayed more than 90 days. I presented my itinerary and re-explained to the supervisor, he seemed to realize this female officer made a mistake, told her to stamp my passport. Yet it was still not over. I then had to wait for the Chief Immigration Officer, who then proceeded to give me the same drill. After I explained the situation to him for the third time and mentioned that I believe the female officer seemed to have a personal issue with me, he made copies of my passport and promised to talk to this female immigration officer. (I had to ask the Chief for her name as she refused to give it to me)

Of all my travels, I could not believe how such an idiotic, incompetent, logically inept person could be qualified to be an immigration officer. Her behaviors and attitudes reflected poorly on the Swiss Immigration Office as a whole. And sadly to say, I'm more inclined to avoid Zurich from now on.

It's been 2 days and I'm still upset over the situation. I'd like to file a complaint against this officer so perhaps she could get additional training on both technical and social skills and hopefully be a better representative to her country. Is there an email/contact number where I can do this?

Any help would be much appreciated.

E.

I dont think you realise how arrogant and self centered this sounds.

The woman did her job. Its her duty to check everyone (yes, everyone) that comes through, until she is satisfied. You may not like it, but thats how it works. If its such an issue for you, dont go through Zurich. Im sure the airport will remain solvent without your contribution.

Incidentally, my skin is of the non-caucasion variety. Ive been to the US 4 times in the last two years, and every single time i have presented my passport, i have been 'randomly' hauled into an interrogation room where (and these are genuine rules) you cannot talk to anyone, you cannot use any electrical devices, you must be escorted to the toilet (in which there is a camera), you must not put your hands in your pockets, and you must remove all outer clothing (ie jackets, scarves ets) before being seated. That is an inconvenience. What you went through was airport protocol.

If you dont like it, please do avoid Zurich airport. I fly frequently, and running into you would probably ruin my day too.
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  #37  
Old 16.11.2012, 10:32
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Re: Where to file complaints against a Swiss immigration officer

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I understand your frustration i too went through something like that but did not take as long as yours did. I mean if you missed your flight completely then you can be upset and pissed off by it but you didnt and still made your flight so just let it go or go ahead and write your letter.

When i was leaving Switzerland from Zurick back home to Canada, I was told you can stay in the Shengen area for 90 days thinking ok great i got 3 months but nope its exactly 90 days and some months have 31 days in it instead of 30 so i ended up overstaying a big flipping whoopidy doo 3 effing days and I had to go through that as well. And I am very impatiant but the immigration officer did it fast and got the polizie over to talk to me about and he basically said we will let it slide this time but, I would of had to pay money to go back home to ( Canada )for over staying and it's just like, what the makes you think i even got the money to even pay for it, If they would of made me payed i would of said you and just went back home to Walis and then they can just deport my ass and blacklist me from Swizterland i don't care.

Seriously, punctuate. I gave up trying to decipher this half way through.

And im sorry, but 90 days is 90 days, not 93. Your own fault, im afraid.
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  #38  
Old 16.11.2012, 11:43
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Re: Where to file complaints against a Swiss immigration officer

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Seriously, punctuate. I gave up trying to decipher this half way through.

And im sorry, but 90 days is 90 days, not 93. Your own fault, im afraid.
Fully agree, just imagine what happens when you stay 3 days longer in the US than your visa.... Not mentioning the 2-3 hours wait when you arrive for immigration.

The border control lady did her job properly - you should send her an email to thank her for her good job and apologise for your outrage.
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  #39  
Old 16.11.2012, 12:00
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Re: Where to file complaints against a Swiss immigration officer

This is making me slightly nervous. I've been here for nearly 5 years and visited here in 2006 prior to moving, but I have NO stamps in my passport AT ALL, despite traveling between here and Germany on a weekly basis (heck, sometimes simply going from one part of Basel to another requires multiple crossings of the German border) and frequent trips into France as well.

Maybe they'll deport me and tell me I can never come back once they discover that I don't have any stamps?

(I'm betting my B-permit probably messes with that some though, eh? As well perhaps the fact that my passport is biometric, so any border checks where I show it - which have only been at the airport actually - probably are recorded on a computer someplace?)
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Old 16.11.2012, 12:05
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Re: Where to file complaints against a Swiss immigration officer

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This is making me slightly nervous. I've been here for nearly 5 years and visited here in 2006 prior to moving, but I have NO stamps in my passport AT ALL, despite traveling between here and Germany on a weekly basis (heck, sometimes simply going from one part of Basel to another requires multiple crossings of the German border) and frequent trips into France as well.
But you have a residence permit, you can stay here as long as you want
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