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  #41  
Old 16.11.2012, 12:44
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Re: Where to file complaints against a Swiss immigration officer

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It took her more than 15 minutes flipping through my passport and apparently still couldn't find the immigration stamp from Germany when I arrived there a few days before.
Next time, slide your boarding pass as bookmark on the page you have the immigration stamp you would like the officer to see.
That will help them to do their job.
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Old 16.11.2012, 13:11
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Re: Where to file complaints against a Swiss immigration officer

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I don't see why people are bagging on the OP. Clearly she has a complaint and she put it in the complaint corner.

That sort of thing has happened to me from time to time and, regardless of whether its the TSA (usually!) or somebody else, I find it very frustrating.

I don't like to be jerked around by people who are seemingly incompetent.
Have to say I agree. To be lectured at not once but three times when the person is clearly wrong is a bit too much especially when one is stressed due to missing a connection on a routine stop-over. The whole Schengen entry thing mentioned above is a red-herring.

That said, I also agree that the situation could have been handled better, e.g. rather than treat your passport stamps as a "badge of honour", present it so that they can open the page with the right stamp straight away. The photo they can find quickly enough. Another comment is that with all those stamps it might be worth changing your passport (unless you have some open visas of course).

Still worth a letter if is brings you some peace.
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Old 16.11.2012, 13:42
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Re: Where to file complaints against a Swiss immigration officer

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Of all my travels, I could not believe how such an idiotic, incompetent, logically inept person could be qualified to be an immigration officer. Her behaviors and attitudes reflected poorly on the Swiss Immigration Office as a whole.
Sorry, WTF??
You are obviously in denial about the knuckle dragging shower of bastards that greet the rest of the world at JFK - who, to be fair, are positively Ivy League compared to the grunts at DFW that we encountered a couple of yrs ago - one of whom asked my Swiss wife 4 times where abouts in Sweden she was from whilst holding her Swiss passport with a smirk on his face. He was quite deliberately trying to provoke a reaction & god knows where he would've gone with it had she biten.
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  #44  
Old 16.11.2012, 14:34
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Re: Where to file complaints against a Swiss immigration officer

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Next time, slide your boarding pass as bookmark on the page you have the immigration stamp you would like the officer to see.
That will help them to do their job.
It's a very good idea, but when you do this, they usualy pull the boarding pass out without thinking any further to make an initial check that you are scheduled to fly and in doing so, lose the place.

If indeed you are such a heavy traveller that your passport really does get full up, maybe better plan to put a paper clip on the page in question and you can say to the customs people that trhe visa/entry stamp is on the page with the paper clip.
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Old 16.11.2012, 14:47
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Re: Where to file complaints against a Swiss immigration officer

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I had a very unpleasant experience earlier this week as I was making my transfer in Zurich (from Germany) back to New York. I travel quite frequently for work so my passport pages are filled with immigration stamps from various countries. It usually serves me well as I never had any hassle from immigration officers across the board. Apparently this time, it became a big source of confusion for this female immigration officer in Zurich as I presented my passport to her. It took her more than 15 minutes flipping through my passport and apparently still couldn't find the immigration stamp from Germany when I arrived there a few days before. Instead, she found the stamp when I was in Austria earlier in August and started her questioning about how long I had been in the EU and what my itinerary was. I told her I was in Germany for a few days and now flying back to New York. She wasn't convinced and asked me for my itinerary. I provided it to her, showing the date of departure from New York (previous week) to my current flight back home. She then took another 10 minutes looking through my passport. Apparently she didn't have the cognitive capability to deduce that I was in Austria and could have left, then came back to the EU again. She somehow got stuck on the idea that because I had a stamp from Austria in August, that must mean I was still living in Europe all this time, therefore needed a visa for being in the EU more than 90 days. She disregarded my itinerary even thought it clearly showed my departure from the States the week before. At this point, I was dangerously close to be missing my flight. I was upset and asked if she knew what she was doing as she had all the information she needed/requested. She became hostile and defensive, then told me to wait and called her immediate supervisor. After some angry German words later explaining her side to the supervisor, I was then subjected to the lecture from this supervisor about how I would need a visa if I stayed more than 90 days. I presented my itinerary and re-explained to the supervisor, he seemed to realize this female officer made a mistake, told her to stamp my passport. Yet it was still not over. I then had to wait for the Chief Immigration Officer, who then proceeded to give me the same drill. After I explained the situation to him for the third time and mentioned that I believe the female officer seemed to have a personal issue with me, he made copies of my passport and promised to talk to this female immigration officer. (I had to ask the Chief for her name as she refused to give it to me)

Of all my travels, I could not believe how such an idiotic, incompetent, logically inept person could be qualified to be an immigration officer. Her behaviors and attitudes reflected poorly on the Swiss Immigration Office as a whole. And sadly to say, I'm more inclined to avoid Zurich from now on.

It's been 2 days and I'm still upset over the situation. I'd like to file a complaint against this officer so perhaps she could get additional training on both technical and social skills and hopefully be a better representative to her country. Is there an email/contact number where I can do this?

Any help would be much appreciated.

E.
maybe the passport was missing the stamp showing when the OP left the EU.
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  #46  
Old 16.11.2012, 15:16
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Re: Where to file complaints against a Swiss immigration officer

One of my colleagues of Kashmiri origin, was at Barcelona airport. He was browsing in the duty-free shop - post security and passport checks - when approached by security. He was led away and they questioned him for half an hour, before letting him go.

Inwardly, he was bricking himself. Outwardly, he remained calm and polite, and answered all their questions. When they finally let him go, with a perfunctory "sorry for taking your time", he responded "that's fine, I understand you were doing your job".

A basic rule in life: don't get into conflict with someone who has all the power, and you have none.
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  #47  
Old 16.11.2012, 15:28
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Re: Where to file complaints against a Swiss immigration officer

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ehem, it would seem to me that you are 1) bored and have nothing to do and/or b) full of hatred or upset at something other than this incident/person.

It does not matter how long you waited, tough sh1t! everyone has to go through it at least once... relax really
That's rich coming from someone who is 1) bored and 2) has nothing better to do than simply answer the question she's asking and instead put it in comparison to JFK and the TSA folks....I mean, really? I think giving some constructive feedback on the iniability of this immigration officer to read a itinerary or a passport would be useful.

As for airports...been in almost all of the US and EU airports at least once and I still find ZRH one of the most avoidable, particularly because there are rarely any services at the gates so you have to shop and eat before you head towards the gate. Unless I'm going to Zurich, I have always avoided it.
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Old 16.11.2012, 15:56
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Re: Where to file complaints against a Swiss immigration officer

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As for airports...been in almost all of the US and EU airports at least once and I still find ZRH one of the most avoidable, particularly because there are rarely any services at the gates so you have to shop and eat before you head towards the gate. Unless I'm going to Zurich, I have always avoided it.
For all your many, many sensible, witty & interesting posts, you do occasionally drop an absolute screaming 'first world problem' clanger in sometimes...
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  #49  
Old 16.11.2012, 16:05
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Re: Where to file complaints against a Swiss immigration officer

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As for airports...been in almost all of the US and EU airports at least once and I still find ZRH one of the most avoidable, particularly because there are rarely any services at the gates so you have to shop and eat before you head towards the gate. Unless I'm going to Zurich, I have always avoided it.
This is a good tip actually. I think I will also avoid using Zurich airport in future unless I am going to Zurich.
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Old 16.11.2012, 16:09
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Re: Where to file complaints against a Swiss immigration officer

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That's rich coming from someone who is 1) bored and 2) has nothing better to do than simply answer the question she's asking and instead put it in comparison to JFK and the TSA folks....I mean, really? I think giving some constructive feedback on the iniability of this immigration officer to read a itinerary or a passport would be useful.

As for airports...been in almost all of the US and EU airports at least once and I still find ZRH one of the most avoidable, particularly because there are rarely any services at the gates so you have to shop and eat before you head towards the gate. Unless I'm going to Zurich, I have always avoided it.
Oh because THAT was very constructive ...comparing JFK to Zurich really, I'm impressed...
And I had something better to do, hence I went to bed instead of posting more lolcats
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  #51  
Old 16.11.2012, 16:10
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Re: Where to file complaints against a Swiss immigration officer

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I think I will also avoid using Zurich airport in future unless I am going to Zurich.
Maybe I travel too little, but I think this one qualifies for "post of the day"
JC
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Old 16.11.2012, 16:12
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Re: Where to file complaints against a Swiss immigration officer

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Maybe I travel too little, but I think this one qualifies for "post of the day"
JC
well god forbid he goes to Zurich when he meant to go to San Diego
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Old 16.11.2012, 16:29
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Re: Where to file complaints against a Swiss immigration officer

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That's rich coming from someone who is 1) bored and 2) has nothing better to do than simply answer the question she's asking and instead put it in comparison to JFK and the TSA folks....I mean, really? I think giving some constructive feedback on the iniability of this immigration officer to read a itinerary or a passport would be useful.

As for airports...been in almost all of the US and EU airports at least once and I still find ZRH one of the most avoidable, particularly because there are rarely any services at the gates so you have to shop and eat before you head towards the gate. Unless I'm going to Zurich, I have always avoided it.
Right on ,so stop it ,don`t do it anymoreBTW how many airports are there in the USA? have you been to bismark yet
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  #54  
Old 16.11.2012, 16:42
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Re: Where to file complaints against a Swiss immigration officer

I would like to know where to file a complaint against private security people who are hired to search people attending football games in Switzerland. Be VERY AFRAID if you have a problem with one of them.
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Old 16.11.2012, 16:56
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Re: Where to file complaints against a Swiss immigration officer

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I would like to know where to file a complaint against private security people who are hired to search people attending football games in Switzerland. Be VERY AFRAID if you have a problem with one of them.
God, yeah - they're the ones who were too thick or unhinged to join the police. Do not engage at all!
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Old 16.11.2012, 17:27
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Re: Where to file complaints against a Swiss immigration officer

Why didn't you just show her the German stamp that you claim it was few days ago? as simple as that
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Old 16.11.2012, 17:32
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Re: Where to file complaints against a Swiss immigration officer

btw, was she cute the immigration officer
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Old 16.11.2012, 17:38
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Re: Where to file complaints against a Swiss immigration officer

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btw, was she cute the immigration officer
some of them are really hot! Unfortunately since Schengen came into place I haven't come across any of them :-(
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Old 16.11.2012, 17:55
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Re: Where to file complaints against a Swiss immigration officer

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...the visa/entry stamp is on the page with the paper clip.
Which side...?

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Old 16.11.2012, 18:18
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Re: Where to file complaints against a Swiss immigration officer

OP, deary me, EF rule number 1......NEVER complain on EF with only 5 posts to your name.

As you can see, you will ripped apart, frowned upon, and savaged like a limping chicken by a pack of wolves.

I have personally always found Zurich to be such a pleasant and easy airport. It seems your busy schedule threw off the immigration officer and you encountered the unable to apply common sense issue / think outside the box dilemna that affects people here.

With 5 posts, you wont pick up much sympathy here, you are not worthy enough to complain about the utopia.........yet.

That said, I do believe someone did post the genuine details for you earlier. I do hope you follow it up, if only for peace of mind. I had to write a letter to Orange today to complain about their service, and the only other complaint I have made here is with Cablecom, and complaints did work.......eventually.

Social skills are a low point on the people here, but step by step, with complaints and awareness, they are becoming more aware that it is a problem and getting better.....I think.

Hope your next trip goes more smoothly.
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