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Old 30.11.2012, 11:24
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Hyundai dealer pulling a fast one?

You may or may not remember that I bought a new Hyundai Sante Fe in May last year from a dealer in Bern. With new Hyundais, you get a 5 year free service plan (excluding consumables etc). Today I brought the car in for its first 15 000 km service and tyre change.
I just got a phone call from the garage saying that because I didn't bring the car in in July or within 2000km of the 15 000 km (think there is 16.500 to 17 000 on the clock, can't check right now), I have to pay for the entire service .
I checked the service plan online, and nowhere does its state any conditions on delays in bringing in for service. I can't check my purchase agreement at the moment, it is at home.
Additionally, he also said that because we live in a French-speaking canton (even though Fribourg is officially bilingual) I have to settle the bill there and then. This is due to previous unpaid invoices and other problems from customers living in Romandie (is this discrimination?).
I am frigging raging at the moment, but before I make any calls, I want to check if anyone knows whether they have the right to do this.
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Old 30.11.2012, 11:33
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Re: Hyundai dealer pulling a fast one?

check if the conditions say "one year or 15000km".
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Old 30.11.2012, 11:34
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Re: Hyundai dealer pulling a fast one?

I'd call BS on this and ask him to show where in the paperwork this is stated.

And I'd get a new dealer for future work.
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Old 30.11.2012, 11:35
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Re: Hyundai dealer pulling a fast one?

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check if the conditions say "one year or 15000km".
It does, but it doesn't state any penalty for exceeding either (or both) of these conditions.
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Old 30.11.2012, 11:36
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I'd call BS on this and ask him to show where in the paperwork this is stated.

And I'd get a new dealer for future work.
That's what I intend to do when I pick it up.

I also intend to use a dealer closer to home in future.
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Old 30.11.2012, 11:39
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Re: Hyundai dealer pulling a fast one?

ask them to show you the clause, (i do suspect there is one though)

but regardless he is saying you are a thief and wont pay so find another dealer....

best call another dealer a fair distance away and ask if there any restrictions with the service plan as you are interested to buy a car etc
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Old 30.11.2012, 12:02
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Re: Hyundai dealer pulling a fast one?

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You may or may not remember that I bought a new Hyundai Sante Fe in May last year from a dealer in Bern. With new Hyundais, you get a 5 year free service plan (excluding consumables etc). Today I brought the car in for its first 15 000 km service and tyre change.
I just got a phone call from the garage saying that because I didn't bring the car in in July or within 2000km of the 15 000 km (think there is 16.500 to 17 000 on the clock, can't check right now), I have to pay for the entire service .
I checked the service plan online, and nowhere does its state any conditions on delays in bringing in for service. I can't check my purchase agreement at the moment, it is at home.
Additionally, he also said that because we live in a French-speaking canton (even though Fribourg is officially bilingual) I have to settle the bill there and then. This is due to previous unpaid invoices and other problems from customers living in Romandie (is this discrimination?).
I am frigging raging at the moment, but before I make any calls, I want to check if anyone knows whether they have the right to do this.
No idea about the legality of this, but I can say for sure that the Audi 10-year/120000km free servicing deal that we have most certainly does not penalise you if you're late. Sounds like the dealer is just being lazy.

I have been asked to settle in cash before now, when it's a dealer I wouldn't normally be anywhere near (e.g. I got the VW serviced in Visp last year while skiing in Zermatt) but that was made clear before it was taken in.

Are you saying that the car is already at the garage? If so I'd suggest you tell them to stop work immediately and you'll take it somewhere else. If not, then just walk away and find another dealer.
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Old 30.11.2012, 12:04
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Re: Hyundai dealer pulling a fast one?

I bought my Santa Fe last year in June and in my service plan state that I have a service each 30'000 km or one year.

BTW: I didn't buy it at Hyundai dealer.

Before I bought it I contacted official Hyundai dealer in CH and asked about service and he said it's 30'000 or one year.

I'm supriced that you have it each 15'000... is it a petrol?
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Old 30.11.2012, 12:08
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Re: Hyundai dealer pulling a fast one?

Update: just off the phone to a very nice chap from Hyundai head office. He explained that this penalty does exist, but it is a recent development that it is being enforced so strictly and that the salesman wouldn't have been aware of it at the time of purchase. He offered to ring the dealer and explain the situation so I wouldn't have to incur the penalty . He couldn't help with the Romande discrimination though, saying it was probably internal policy. Strange though, considering I bought the car from them, forked ou the deposit in cash and subsequently paid for carosserie work during the Summer.
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Old 30.11.2012, 12:09
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Re: Hyundai dealer pulling a fast one?

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I bought my Santa Fe last year in June and in my service plan state that I have a service each 30'000 km or one year.

BTW: I didn't buy it at Hyundai dealer.

Before I bought it I contacted official Hyundai dealer in CH and asked about service and he said it's 30'000 or one year.

I'm supriced that you have it each 15'000... is it a petrol?
Yes it is. I'm not sure it is each 15000, but certainly the 1st service is 15k.
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Old 30.11.2012, 12:09
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Re: Hyundai dealer pulling a fast one?

As it says 1yr or 15000km, basically that means to qualify for the free servicing you must meet these conditions, failure to meet the conditions makes the contract for free servicing null and void and as such you are liable for the costs for this service and probably all future services. It doesn't mention a penalty because as you soon as fail to meet the conditions the whole contract is voided.
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Old 30.11.2012, 12:20
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Re: Hyundai dealer pulling a fast one?

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As it says 1yr or 15000km, basically that means to qualify for the free servicing you must meet these conditions, failure to meet the conditions makes the contract for free servicing null and void and as such you are liable for the costs for this service and probably all future services. It doesn't mention a penalty because as you soon as fail to meet the conditions the whole contract is voided.
Sorry, that's garbage. Taken to its limit, that would mean that at 15001 km I'd 'fail to meet the criteria'. If such a penalty is to exist it must be explicitly stated.
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Old 30.11.2012, 12:29
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Re: Hyundai dealer pulling a fast one?

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Sorry, that's garbage. Taken to its limit, that would mean that at 15001 km I'd 'fail to meet the criteria'. If such a penalty is to exist it must be explicitly stated.
Agreed. The garage did state a tolerance of 2000km or 2 months. But, as I said, I wasn't made aware of this at the time of purchase. Hyundai Suisse are on the case though .
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Old 30.11.2012, 12:30
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Re: Hyundai dealer pulling a fast one?

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Sorry, that's garbage. Taken to its limit, that would mean that at 15001 km I'd 'fail to meet the criteria'. If such a penalty is to exist it must be explicitly stated.
normally dealers will allow you a 200km leeway but OP it talking potentially 1500km which is significant. As regards stating a penalty, it is not a penalty rather it is just breach of contract, if you breach a contract then unless a penalty is specified then the contract is void - basic contract law
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Old 30.11.2012, 12:34
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Re: Hyundai dealer pulling a fast one?

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normally dealers will allow you a 200km leeway but OP it talking potentially 1500km which is significant. As regards stating a penalty, it is not a penalty rather it is just breach of contract, if you breach a contract then unless a penalty is specified then the contract is void - basic contract law
No. normally dealers allow several thousand kms leeway, at least in terms of the service history and warranty. I know that our Audi was at least 2000km over, possibly more than that, when it went in for its first (free) service scheduled at 30000km, and certainly with other vehicles (VW, Volvo, Peugeot, Suzuki) we've owned and had serviced here I've never even thought about trying to get them done within that sort of time.
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Old 30.11.2012, 12:41
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Re: Hyundai dealer pulling a fast one?

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normally dealers will allow you a 200km leeway but OP it talking potentially 1500km which is significant. As regards stating a penalty, it is not a penalty rather it is just breach of contract, if you breach a contract then unless a penalty is specified then the contract is void - basic contract law
I would argue that 1500 km is not significant.

It is not a legal requirement to have your car serviced. It is a legal requirement to ensure that the car is road-worthy, but the two are not necessarily linked. You car does not necessarily have to be serviced on the dot to remain road worthy.

I think that the general tolerance of car parts and consumables is much more than 1500 km - I certainly would expect it to be so, especially if the owner ensures tyres are good, radiator coolant and the oil levels maintained, I can't see what else would be "expected" to go wrong on a new car, so that there should be any concern over additional km-age.
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Old 30.11.2012, 13:01
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Re: Hyundai dealer pulling a fast one?

the clause is there in an attempt to discharge liability for the free servicing, mmmmm some kms over, sorry mate, we not paying for the free service any more.
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Old 30.11.2012, 13:06
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Re: Hyundai dealer pulling a fast one?

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the clause is there in an attempt to discharge liability for the free servicing, mmmmm some kms over, sorry mate, we not paying for the free service any more.
The way the Hyundai guy explained, it is to provide better, more consistent feedback to the factory. I can appreciate that, being in the process improvement field myself, but it needs to be made clear at the outset.
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Old 30.11.2012, 13:19
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Re: Hyundai dealer pulling a fast one?

im cynical
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Old 30.11.2012, 13:22
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Re: Hyundai dealer pulling a fast one?

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I would argue that 1500 km is not significant
depends on which way you look at it, in this case 1500 would be 10% over which some say would be significant, either way it sounds like the point is moot as the OP seems to have Hyundai head office on his side!!

It also sounds like for once that the Swiss are less sticklers for the rules than the Brits, they are always trying to get out of deals like this.
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