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  #61  
Old 08.12.2012, 13:28
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Re: SWISS Airlines only cares about money

I bet had they made the decision the fly him home early you would not have come on here thanking them for being compassionate and breaking the rules.

I'm not defending them, but over the phone without medical documents or seeing your injured friend it could very likely have been someone trying to scam the airline. I'm all for publicizing bad customer service but laying into a company publicly for following clear rules that are industry wide and where there is an established and widespread protection designed for exactly these occasions (i.e. travel insurance) strikes me as mean spirited, misplaced and unfair to the company.
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  #62  
Old 08.12.2012, 13:28
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Re: SWISS Airlines only cares about money

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But to ask for CHF 352 was going too far. The poor guy couldn't afford that.

why ask for a single when a return is always cheaper.... its less than half price!
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  #63  
Old 08.12.2012, 14:25
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Re: SWISS Airlines only cares about money

sorry to hear that your friend got beat up but honestly what did you expect to happen? He has a restricted ticket and although the rep that you spoke with could have handled the situation differently s/he does not have the authorization to change the ticket in the system. All s/he can do is offer you a ticket based on what is currently available.

Sorry but that is what you get with a restricted ticket. --it is unfortunate, but that is what you get.
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  #64  
Old 08.12.2012, 14:34
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Re: SWISS Airlines only cares about money

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On some Easyjet routes you can actually and officially catch and earlier flight on the same day if space is available.

It's a smart move really as more people book the late flight because of this and fares on evening flights are often higher than for midday flights. It thus actually enhances revenue.

Other airlines prefer to grapple for excuses, but eventually they all follow Easyjet's lead, albeit 10 years later.
About 3 years ago I really screwed up and arrived at Luton airport after my flight had left!

I apologised and asked for a new flight: they put me on the evening flight free of charge. I always heartily recommend EasyJet.

Now remind me, which airline made a profit last year, and which made a loss?
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Old 08.12.2012, 16:35
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Re: SWISS Airlines only cares about money

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But it doesn't actually cost the airline anything to let a customer who already holds a ticket for a later flight have a seat that would otherwise have been empty on an earlier flight.
Of course it does. Following that logic they might as well open their doors to all-comers for free. But no, it doesn't work like that.

Forgetting for a second the fact that the friend was uninsured, the pricing structure is set to make sure that after the first, very cheap, and then the medium-cheap seats have been sold, anyone needing a seat at late notice will have to pay the 'full' fare. It's only by doing this that they can afford to offer the cheap fares in the first place.

Letting cases like this change their non-changeable flights simply undermines the whole structure, so they'd simply have to charge higher prices in the first place.
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  #66  
Old 08.12.2012, 17:07
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Re: SWISS Airlines only cares about money

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About 3 years ago I really screwed up and arrived at Luton airport after my flight had left!

I apologised and asked for a new flight: they put me on the evening flight free of charge. I always heartily recommend EasyJet.

Now remind me, which airline made a profit last year, and which made a loss?
I think you'll see earlier in the thread where I mention that Swiss did the same for us free of charge when we missed out flight due to traffic. I always heartily recommend Swiss.
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  #67  
Old 08.12.2012, 17:18
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Re: SWISS Airlines only cares about money

Another related aspect is that, sadly, many young people go to Barca for week-ends just to get totally ratted - (same for many other European destinations) - on the cheap, without insurance, etc. They then get into nasty fights (although in this case he may have been attacked for no reason) - and airlines are not happy about picking up the pieces. If this young man was attacked without any confrontation, etc, on his part - then sadly he is the victim of the awful reputation youngsters on the razzle abroad get.

Older 'respectable looking' (not sure about Sbrinz though) - may get a much better response. I missed my flight with Monarch when coming back from skiing and they had no empty seats. They told me to sit there and would get me back home somehow- and late in the evening I had minutes to jump on a plane to another London airport, free of charge).
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  #68  
Old 09.12.2012, 09:32
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Re: SWISS Airlines only cares about money

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I am glad to see that someone actually got the point I was trying to make.

The plane had many empty seats that Swiss was not going to sell. I called around 2pm for a 7:40 pm flight. If they wanted to charge an admin fee to do the change, I get that.

But to ask for CHF 352 was going too far. The poor guy couldn't afford that.

I never said their reaction was wrong. It just lacked compassion.

It would not have cost them anything and would have meant the world to my friend.
If it meant the world to him, why did he not call himself or go to the airport himself? The "friend" calling up for him would just sound dodgy to the call centre staff - there is no disputing a sore-faced complainant when he's in front of you at the airport asking to speak to your supervisor.
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Old 09.12.2012, 09:53
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Re: SWISS Airlines only cares about money

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A friend of mine is in Barcelona on holidays. Last night, he was attacked by a group of people and left with a broken nose and black eye. He spent half the night in the emergency room. He is clearly shaken and was in tears when I spoke to him by phone a moment ago.

I called Swiss Airlines to ask if he could board the last flight tonight back to Switzerland. They have empty seats. However, because my friend bought a low fare ticket with restrictions, they would not even consider a flight change (he is scheduled to return tomorrow). The only option was to buy another full fare ticket. Wonderful.

When I was pleading with them to make an exception, or even to pay a change fee, they said, "No sorry, that's what travel insurance for."

That's cold.

Now in this case, they are technically right in how they are handling this, but I will not be giving them any more of my business anytime soon.

Just had to rant...sorry about that, but I hate it when corporations put money before people.

But, that's business.

Thanks Swiss.
The airline did exactly what I would expect and seems perfectly reasonable. Your friend brought a cheap ticket, decided to change his mind so therefore was entitled to buy a replacement ticket at full price. No different to what others have experienced have seen similiar where family member missed a flight to Australia due to weather had to buy another full price ticket on the spot (cost 1500CHF) at the time and then claim back the cost on insurance later.

Your friend could have done the same, no sympathy as your post is simply designed to stir up an argument
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  #70  
Old 09.12.2012, 10:34
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All the airlines are the same freecken bunsh !!

When was working in calgery for 3 month ,one weekend i got so horney i wanted to get home to my mamma ,in ottawa . You think those bastarts would fly me home BTW don`t get involvet in any bar fight if you can stand the pain
So you wanted to get home to mamma because you were horney.....?

Jeeeeze
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  #71  
Old 09.12.2012, 10:42
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Re: SWISS Airlines only cares about money

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Well yes, of course. But in view of the fact it is really a quiet time, plenty of seats- a bit of compassion wouldn't go amiss, would it
I used to work in the airline business and you can't begin to imagine the stories that people come up with. The fact is that 99% are total and utter BS. The 1% where you might actually think abou helping out get drowned out by the 99% that are lies. You become immune to the hard luck stories and end up sticking to the rules. It's the safest and most consistent thing to do (although like with anything there were exceptions....).

In this case, as many posters have said, there is a thing called travel insurance. TCS have the very reasonable ETI "booklet" which will take care of cases like this and it is very reasonable. But, as we all know, cheap is sometimes more expensive....
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  #72  
Old 09.12.2012, 10:47
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Re: SWISS Airlines only cares about money

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Now remind me, which airline made a profit last year, and which made a loss?
Actually both were profitable.

http://berichte.lufthansa.com/2011/g...ppe/swiss.html

http://2011annualreport.easyjet.com/...al-review.aspx
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  #73  
Old 09.12.2012, 22:41
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Re: SWISS Airlines only cares about money

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If it meant the world to him, why did he not call himself or go to the airport himself? The "friend" calling up for him would just sound dodgy to the call centre staff - there is no disputing a sore-faced complainant when he's in front of you at the airport asking to speak to your supervisor.

yes, the "my friend..."-stories are very believable...
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  #74  
Old 09.12.2012, 23:12
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Re: SWISS Airlines only cares about money

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I am glad to see that someone actually got the point I was trying to make.

The plane had many empty seats that Swiss was not going to sell. I called around 2pm for a 7:40 pm flight. If they wanted to charge an admin fee to do the change, I get that.

But to ask for CHF 352 was going too far. The poor guy couldn't afford that.

I never said their reaction was wrong. It just lacked compassion.

It would not have cost them anything and would have meant the world to my friend.
meant the world ? Did it really matter so much simply to have an overnight stay in Barcelona ? This rather sounds like a psychological problem.

YOUR job, also now and later, is to help your friend to relax, and to accept that it all was a bad one-time incident.

************************************************** **********************************

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sorry to hear that your friend got beat up but honestly what did you expect to happen? He has a restricted ticket and although the rep that you spoke with could have handled the situation differently s/he does not have the authorization to change the ticket in the system. All s/he can do is offer you a ticket based on what is currently available.

Sorry but that is what you get with a restricted ticket. --it is unfortunate, but that is what you get.
And, it was just a day later !

I mean I remember when my brother got his nose broken during a football-match. He was in hospital Saturday-Sunday, back home on Sunday evening, and on his bike again on Monday. His nose was bandaged for several days but a week later, everything was back to normal.

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A friend of mine is in Barcelona on holidays. Last night, he was attacked by a group of people and left with a broken nose and black eye. He spent half the night in the emergency room. He is clearly shaken and was in tears when I spoke to him by phone a moment ago.

I called Swiss Airlines to ask if he could board the last flight tonight back to Switzerland. They have empty seats. However, because my friend bought a low fare ticket with restrictions, they would not even consider a flight change (he is scheduled to return tomorrow). The only option was to buy another full fare ticket. Wonderful.

When I was pleading with them to make an exception, or even to pay a change fee, they said, "No sorry, that's what travel insurance for."

That's cold.

Now in this case, they are technically right in how they are handling this, but I will not be giving them any more of my business anytime soon.

Just had to rant...sorry about that, but I hate it when corporations put money before people.

But, that's business.

Thanks Swiss.
Well, I had a violent encounter years ago in Amsterdam. A chap with his small son on his shoulders attacked me from behind and when I protested gave me a serious hit which resulted in a "blue eye". I continued my trip to Paris, and there the two ladies in the hotel reception on the spot organized that I next morning at 08.30 was at an eye-doctor on the Rue Rivoli (Dr med Libermann) who gave me, beside a bit of immediate treatment, some serious medicaments (eye-drops), and some instructions. I so could continue with my holiday trip and on arrival back in Zürich looked almost "normal" .

Main emphasis is to be given to his medical situation. Whether in Barcelona or in Zürich does not matter.

I hope that things with BOTH the eye and the nose develop positively

Last edited by Wollishofener; 10.12.2012 at 00:37.
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  #75  
Old 10.12.2012, 00:49
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Re: SWISS Airlines only cares about money

We had a family emergency and my husband had to fly earlier than the "booked date of travel" ( a week earlier than planned)
Instead of rebooking the entire Itenary, he booked one way and planned to return back on th earlier booked flight, but they assumed the no show .. and cancelled his ticket without intimating.This was emirates though..

On the return date, he had to book "last minute return flight" as they refused to do anything.

After his return,he did mail the customer services and attached the medical certificates..The travel tickets booked earlier were refunded back in 15 days, which was around 1000 chf.

May be worth a try to mail them politely explaining the situation. however Insurance is the safest bet in such conditions.
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  #76  
Old 10.12.2012, 10:33
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Re: SWISS Airlines only cares about money

If I was the supervisor, I'd have let him rebook the flight for a small fee.

Then refused him boarding without a doctor's certificate.

Then refused to re-rebook the flight.
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  #77  
Old 10.12.2012, 10:37
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Re: SWISS Airlines only cares about money

One assumes the friend is back now. Did he manage to survive his ordeal?
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  #78  
Old 10.12.2012, 10:55
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Re: SWISS Airlines only cares about money

Last time, when I travelled SWISS I also realised that they have not so easy system. I only wanted to change flight from Zurich to Milan and did not change return flight but its not possible. If I cancel outbound flight the inbound flight is automatically cancelled.

So I have to pay again for the whole flight tickets again!! I would not fly SWISS again if possible because in other flights it was possible with some penalty charges.
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Old 10.12.2012, 10:58
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Re: SWISS Airlines only cares about money

Nil - you've been very quiet since the first page of this thread. Where exactly were you and your homies in the 'hood when this fracas went down ...?
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Old 10.12.2012, 11:05
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Re: SWISS Airlines only cares about money

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Last time, when I travelled SWISS I also realised that they have not so easy system. I only wanted to change flight from Zurich to Milan and did not change return flight but its not possible. If I cancel outbound flight the inbound flight is automatically cancelled.

So I have to pay again for the whole flight tickets again!! I would not fly SWISS again if possible because in other flights it was possible with some penalty charges.

if you buy a flex ticket it is possible, if you buy the cheapest non flex then its not.

when booking, all the options are displayed, its upto the buyer to read what they are actually buying and all the restrictions.
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