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Old 14.01.2013, 18:43
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How easy is to make a small claims against a retailer in Argau?

I'm going through a nightmare with a fairly well-known online white goods seller*. Ordered an oven in July 2012 and, after much chasing (they never answered emails, and refused to speak to me on the phone), eventually, in November they told me that the model was discontinued and unavailable. Go figure...

To cuta long story short, on 14 December they wrote an email to me requesting my bank details in order to do a refund. I sent them the details by return email and now, 14 January, still no payment.

So, how easy is it to launch a small claims process in Argau (where they are registered)? In Geneva, it's easy. Obviously, in view of the distance, I don't actually want to go to Argau and hope that it is possible to do this remotely.

Thanks!

PS: * I don't know what forum policy is regarding naming names, hence I've not mentioned the company.
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Old 14.01.2013, 18:46
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Re: How easy is to make a small claims against a retailer in Argau?

Oops! I meant Thurgau, not Argau.
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