Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 10.12.2005, 00:41
LordMonkey's Avatar
Senior Member
 
Join Date: Dec 2005
Location: Bern
Posts: 496
Groaned at 14 Times in 9 Posts
Thanked 99 Times in 66 Posts
LordMonkey is considered knowledgeableLordMonkey is considered knowledgeableLordMonkey is considered knowledgeable
Share your shopping experiences.

Hi All

I did my first intro attempt last week but somehow I got logged out and everything got deleted. Have to remember to copy the texts before hitting the "Submit" button.

Anyway, I'm from Singapore and been living in Switzerland for almost 2 years. What I really love about this country is that it has a very beautiful landscape and punctual (99% at least) public transport system.

Sadly, the service industry needs a hard kick in the BUTT. Is it me, or some of the "retail associates" in Switzerland don't know how to what customer service is.

Yes, I know Singapore does have its stories of bad and nasty sales staff but atleast, they don't do have a diploma after doing a 3 years vocational training to be a "Verkaufer". Moreover, what is the point of wasting 3 years when the most basic aspect of the job is almost non-existance.

Anyway here is my experience.

Shop: Ski Velo Centre in Hirschengraben, Bern.

Went to the shop with real intention of buying a bicycle from them. Went into the shop, looked at the bicycle in question for a few minutes and approached a lady staff who was doing absolutely nothing while standing behind the shop's counter, for assistance.

Giving us the "can't you see that I'm busy" look and upon seeing another staff climbing up the stairs. Without delay, ask him to assist us instead. OK nevermind maybe she was truly busy.

The staff who assisted my missus and me, was either tired or just can be borthered. Since I speak little Swiss-German, I let my missus do the talking. Little plesantries were exchanged were exchanged and told
him that my stolen bike got re-imbursed and we are interested in buying this Scott bike but I don't like the brakes lever because it's very uncomfortable and we don't mind paying the offsets.

His reply was, "Why don't you buy this bike!" I was like "Huh?". Speaking in Hi-German - I replied, "You recommending us another bike!".

He said, "Yeah the price for the new brake levers and the bike that you want would cost the same as this bike." Did i miss something or he doesn't understand us. I want this Scott bike. It's black and it's beautiful.

The bike which he recommends to us was a BMC make and its body frame has the ugliest set of colours. Dark Blue with White Stripes. The missus and I were gobsmacked.

But the best thing was, he left us without saying a word and attends to another customer who was trying out a more expensive bike. I shoke my head and left immediately. Well because of this, we decided to go to another shop and bought a TREK bicycle.

A week later after collecting my new bike, I deliberately released the air out of my new bicycle and went to the Ski Velo Centre to pump it up. Thank god that both the guy and the lady were present.

After filling the tires of my brand new bike and before leaving the shop, I looked at them and gave my biggest smile.

I was so interested in buying that bike.

My apologies if my thread is a little too long.

Would love to hear stories from the rest of the forum members. Be it good, bad or just plain nasty.

Peace.
__________________
LordMonkey has become a little unpopular because he is so awesome!
Reply With Quote
 




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT +2. The time now is 16:09.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0