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Old 11.02.2013, 15:20
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Miles & More - Insane rules

How hard is it to change your access info for a Miles & More reward card if you dont have your PIN? Insane is the answer. I just had to 'fax' them a letter confirming I'm me and send a scanned proof of ID with a picture on it. They have no idea what I look like so wtf??????

Its only taken 6 weeks to get this far, lets see what happens next.

All I want to to is update my account with new contact details... Its a reward scheme Miles & More not an f'ing bank account!!!

Rant over.

Ish...
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Old 11.02.2013, 15:33
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Re: Miles & More - Insane rules

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How hard is it to change your access info for a Miles & More reward card if you dont have your PIN? Insane is the answer. I just had to 'fax' them a letter confirming I'm me and send a scanned proof of ID with a picture on it. They have no idea what I look like so wtf??????

Its only taken 6 weeks to get this far, lets see what happens next.

All I want to to is update my account with new contact details... Its a reward scheme Miles & More not an f'ing bank account!!!

Rant over.

Ish...
Really?
http://www.miles-and-more.com/online...l=en&cid=18002
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Old 11.02.2013, 15:52
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Re: Miles & More - Insane rules

Yes really. If you dont have access to the email because you have changed jobs try getting a replacement PIN....
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Old 11.02.2013, 15:53
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Re: Miles & More - Insane rules

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Yes really. If you dont have access to the email because you have changed jobs try getting a replacement PIN....
Better not to mix up private and business stuff
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Old 11.02.2013, 16:03
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Re: Miles & More - Insane rules

Hey OP - You forgot the blood sample and retina scan.
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Old 11.02.2013, 16:10
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Re: Miles & More - Insane rules

Mind you, they usually takes months to credit miles that were not automatically credited, after sending boarding passes, etc...

But also you should read terms and conditions, because...
I have lost easily 100 000 miles (status' ones)... It has been 3 years I was accumulating them, to realize now that they expire every years
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Old 11.02.2013, 16:14
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Re: Miles & More - Insane rules

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But also you should read terms and conditions, because...
I have lost easily 100 000 miles (status' ones)... It has been 3 years I was accumulating them, to realize now that they expire every years
Miles don't expire in Miles&More.
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Old 11.02.2013, 16:16
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Re: Miles & More - Insane rules

Been there and done that a few years back - and yes it is a pain.

In the end I abandoned to the wind a couple of business flights in favour of a new card.
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Old 11.02.2013, 16:17
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Re: Miles & More - Insane rules

You lost your account info and they wanted to make sure you were you so they didn't give your miles to somebody else???

And you needed to email them a letter??

Insane is right. What an outrage
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Old 11.02.2013, 16:19
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Re: Miles & More - Insane rules

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Miles don't expire in Miles&More.
haha.


That's what I thought also.
Actually they do, "normal miles" are expiring after 3 years and status miles are expiring every years.
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Old 11.02.2013, 16:21
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Re: Miles & More - Insane rules

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Miles don't expire in Miles&More.
For how long will my award miles remain valid?
Your status miles are calculated from 1 January to 31 December in a given calendar year. At the beginning of the year, the counter is therefore reset to zero. In this way, only the status miles earned in the current year are indicated.

Source:
http://www.miles-and-more.com/online...search-submit=
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Old 11.02.2013, 16:29
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Re: Miles & More - Insane rules

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For how long will my award miles remain valid?
Your status miles are calculated from 1 January to 31 December in a given calendar year. At the beginning of the year, the counter is therefore reset to zero. In this way, only the status miles earned in the current year are indicated.

Source:
http://www.miles-and-more.com/online...search-submit=
Is that not just for determining whether you get a prettier card?
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Old 11.02.2013, 16:33
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Re: Miles & More - Insane rules

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Is that not just for determining whether you get a prettier card?
Hm just checked, yes it seems so!

It seems that status are only for "changing status level" (upward or downwards).

Weird, I'll check that in details, when i'll get times because i'm sure I had almost 200 000miles and now I hardly have 100K.

(never used any)
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Old 11.02.2013, 16:36
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Re: Miles & More - Insane rules

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For how long will my award miles remain valid?
Your status miles are calculated from 1 January to 31 December in a given calendar year. At the beginning of the year, the counter is therefore reset to zero. In this way, only the status miles earned in the current year are indicated.

Source:
http://www.miles-and-more.com/online...search-submit=
Thanks for that.
Just noticed that 5000 miles will expire by end of March.
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Old 11.02.2013, 16:39
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Re: Miles & More - Insane rules

Just looked further and award miles will expire after 36 months.

If you have a Lufthansa Miles and More credit card then your miles won't expire

If you have a Swiss M&M credit card then (well I'll let them explain)
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If you have a Miles & More credit card your award miles will remain valid indefinitely, provided that you have the Miles & More credit card for at least three months and that you make at least one qualifying purchase per month.
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Old 11.02.2013, 17:11
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Re: Miles & More - Insane rules

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You lost your account info and they wanted to make sure you were you so they didn't give your miles to somebody else???

And you needed to email them a letter??

Insane is right. What an outrage

EMailing them a letter would be a joy, and easy. But no... After 4 phone calls they finally said to write to them in Germany, send it via fax (apparently people still have them), waiting 4 weeks and hearing nothing, calling them again only to be told to fax it to a Swiss Fax number (honestly, who uses faxes now?) but in additon to send a scanned copy of photo ID to prove its me. All seems a bit excessive when all I want is to be able to update my details for a REWARD card...

An Outrage? No not really. Annoying? Very
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Old 11.02.2013, 17:26
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Re: Miles & More - Insane rules

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An Outrage? No not really.
Oh oh. That's a breach.

Rule 17, paragraph 12, subclause 4 states that you have to be outraged to post here.
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Old 12.02.2013, 23:22
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Re: Miles & More - Insane rules

Whats the problem? Simply let the Miles expire and stick with More.
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Old 12.02.2013, 23:28
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Re: Miles & More - Insane rules

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Miles don't expire in Miles&More.
Not always. If you're not silver+ or have a miles and more credit card they do expire I think.
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Old 12.02.2013, 23:40
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Re: Miles & More - Insane rules

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Yes really. If you dont have access to the email because you have changed jobs try getting a replacement PIN....
That's one of the reasons I never use my business email address for personal accounts.
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