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  #41  
Old 19.01.2012, 15:10
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Re: Silhouette fitness is penalising me for being their loyal customer

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A tough lesson learnt by many - NEVER EVER SIGN A CONTRACT WITHOUT UNDERSTANDING IT PROPERLY - at a gym, for a flat, car lease, whatever.

Ask them to see the contract you signed and take a friend who speaks German with you to check it out and try and sort out an agreement. Bonne chance.
I completely agree to what you say... I would never imagine doing signing any document without reading every word back in my home country.. But when I came initially to Switzerland I assumed that this country lives by honour and that what they say can be assumed to be what is on paper.. But unfortunately that wasnt the case I guess... the person at the front desk wanted to meet his sales target perhaps... I was squarely lied to!! It perplexes me that word of mouth cannot be trusted even in a developed country like switzerland!
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  #42  
Old 19.01.2012, 15:19
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Re: Silhouette fitness is penalising me for being their loyal customer

Like I said above. Just leave. Do you really think they will chase you halfway around the world for the sake of a couple of hundred Francs? And, if I understand you correctly, you haven't exactly been cheated since you haven't yet paid them the money they are demanding.
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  #43  
Old 19.01.2012, 15:23
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Re: Silhouette fitness is penalising me for being their loyal customer

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Like I said above. Just leave. Do you really think they will chase you halfway around the world for the sake of a couple of hundred Francs? And, if I understand you correctly, you haven't exactly been cheated since you haven't yet paid them the money they are demanding.
True indeed what you say.. but there is a likelyhood that I may need to return to Switzerland (in the not so near future)... and the last thing I need is to have them reject my permit for not having paid invoices I have heard such horror stories from people that its psyching me out quite a bit
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  #44  
Old 19.01.2012, 15:36
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Re: Silhouette fitness is penalising me for being their loyal customer

Hard lesson learned indeed.

Does this mean fitness gyms can get away with breaking a verbal agreement ("you can pull out anytime")? And by signing the contract the conditions you verbally agreed on beforehand become void and are replaced by what is written in the contract? Because I vaguely remember that I've read on this forum that a verbal agreement in Switzerland is binding.

Stories like this one are keeping me from joining a gym. It seems that they use unfair practices (but probably legal) to make people sign a contract. Like when a staff member told me after a tour through their gym that I'd get a discount if I'd sign the contract right away. I declined because I want time to think before spending >1000CHF.
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  #45  
Old 19.01.2012, 15:41
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Re: Silhouette fitness is penalising me for being their loyal customer

These sort of tactics by gyms are not specific to Switzerland. There are 1000s of similar cases with Gyms in UK too.
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  #46  
Old 19.01.2012, 16:12
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Re: Silhouette fitness is penalising me for being their loyal customer

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Hard lesson learned indeed.

Does this mean fitness gyms can get away with breaking a verbal agreement ("you can pull out anytime")? And by signing the contract the conditions you verbally agreed on beforehand become void and are replaced by what is written in the contract? Because I vaguely remember that I've read on this forum that a verbal agreement in Switzerland is binding..
A verbal contract is binding... until you sign something else that supersedes it!
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  #47  
Old 19.01.2012, 16:32
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Re: Harrasment by Silhouette gym!

well, at least I know never to do business with Silhouette.
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  #48  
Old 19.01.2012, 16:36
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Re: Silhouette fitness is penalising me for being their loyal customer

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A verbal contract is binding... until you sign something else that supersedes it!
How do u differentiate Supersede against contradicting.. because in my case what was said verbally was contradictory to what was written down.. Just because I couldnt read German at that time... (thankfully Im much better now)... I am being cheated?? Just not fair!
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  #49  
Old 19.01.2012, 16:42
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Re: Silhouette fitness is penalising me for being their loyal customer

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How do u differentiate Supersede against contradicting.. because in my case what was said verbally was contradictory to what was written down.. Just because I couldnt read German at that time... (thankfully Im much better now)... I am being cheated?? Just not fair!
there are several reasons why the statement that written contracts always supersede prior or contemporaneous verbal agreements is overbroad, i.e. it may or may not be true in your particular case. it will cost you more to try and fight the payment than amount they want from you, though, from what it sounds like.
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Old 19.01.2012, 16:47
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Re: Silhouette fitness is penalising me for being their loyal customer

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there are several reasons why the statement that written contracts always supersede prior or contemporaneous verbal agreements is overbroad, i.e. it may or may not be true in your particular case. it will cost you more to try and fight the payment than amount they want from you, though, from what it sounds like.
Valid point... I guess the best I can do is to try talking with a manager or someone and presenting my situation.. else 178CHF considered as charity... may some Swiss person buy his months supply of cigarettes and smoke it all away
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  #51  
Old 19.01.2012, 16:51
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Re: Silhouette fitness is penalising me for being their loyal customer

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there are several reasons why the statement that written contracts always supersede prior or contemporaneous verbal agreements is overbroad, i.e. it may or may not be true in your particular case. it will cost you more to try and fight the payment than amount they want from you, though, from what it sounds like.
So addressing the particular case, do you assume the statement is overbroad and why?
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  #52  
Old 19.01.2012, 17:09
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Re: Silhouette fitness is penalising me for being their loyal customer

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So addressing the particular case, do you assume the statement is overbroad and why?
I don't know enough about the particular case, other than I know not to ever deal with this particular gym.
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  #53  
Old 19.01.2012, 17:13
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Re: Silhouette fitness is penalising me for being their loyal customer

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I don't know enough about the particular case,
Is that another way of saying "I've made an overbroad statement"?
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Old 19.01.2012, 17:19
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Re: Silhouette fitness is penalising me for being their loyal customer

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Is that another way of saying "I've made an overbroad statement"?
I wasn't looking for an argument, but no, it isn't another way of saying "I've made an overbroad statement". I was simply trying to point out that your statement is not universally true, but obviously acknolwedge that it could be true in this case.
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  #55  
Old 19.01.2012, 17:26
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Re: Harrasment by Silhouette gym!

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For a contract to be binding doesn't the person signing have to understand what it says?
No - ignorance or stupidity is not a get out clause. Insanity probably is...
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  #56  
Old 19.01.2012, 17:27
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Re: Harrasment by Silhouette gym!

I've just Googled them to see who they are. Warning- Googling them of course also brings up this link which is visible for all, including them and their lawyer, don't forget.
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  #57  
Old 19.01.2012, 19:30
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Re: Harrasment by Silhouette gym!

Why the thread was merged with the one about harassment? It is completely a different matter!
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  #58  
Old 19.01.2012, 20:05
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Re: Harrasment by Silhouette gym!

I was recommended to try "C Fit Made" as the price was reasonable. It was indeed, about Fr 400,-- per year.

I completed the application form and was given a copy of the terms & conditions. I read them through and noted that clause 5 mentioned the membership would be automatically renewed for a further year. I crossed the clause through and told them this was not acceptable. They tried to convince me it was just a formality, and I could easily resign the contract by giving them 6 weeks written notice. I told them again it was not acceptable and walked out. 15 minutes later they called me and told me I could indeed join for just one year. Which I did.
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Old 19.01.2012, 20:39
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Re: Harrasment by Silhouette gym!

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Why the thread was merged with the one about harassment? It is completely a different matter!
Precisely....I was trying to vent out my unhappiness of being led to believe something by the sales person than what was actually what I had signed up for!! This is not harrassment but my complaint about them not being flexible to accomodate exceptions... I am in no way claiming harassment here!
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  #60  
Old 19.01.2012, 21:01
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Re: Harrasment by Silhouette gym!

Thanks for bringing this post up. I'm going to sign up for a gym this weekend (considering Activ fitness, www.activfitness.ch/), and will be translating and reading any contract VERY carefully.
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