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  #61  
Old 19.01.2012, 22:59
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Re: Harrasment by Silhouette gym!

These gym scams originated in the good ol U.S.A.sorry to say.I expect class action lawsuits being filed soon against most of the bigger ones.Here the scams are so complex many people hire lawyers to have the gyms stop deleting monthly fees from accounts long after people signed termination notices.Most of the so called entrepreneurs here are not concerned with peoples health or fitness just their bank accounts.If you have space a good treadmill goes a long way.I am very sorry to hear that Switzerland also allows these practices.
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  #62  
Old 20.01.2012, 00:15
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Re: Harrasment by Silhouette gym!

When I joined Silhouette recently, they gave me the letter to cancel my membership. I was told to sign it and send it in now, so that there is no problem a year from now.

Last edited by HashBrown; 20.01.2012 at 08:04.
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  #63  
Old 20.01.2012, 00:56
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Re: Silhouette fitness is penalising me for being their loyal customer

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Either this, or a month-to-month arrangement might require several months' notice to terminate. IME, Swiss companies very much like ample notice for terminating just about everything- employment, rental, or anything else.
month to month means that you can give 1 months notice.
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  #64  
Old 20.01.2012, 01:00
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Re: Silhouette fitness is penalising me for being their loyal customer

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Hard lesson learned indeed.

Does this mean fitness gyms can get away with breaking a verbal agreement ("you can pull out anytime")? And by signing the contract the conditions you verbally agreed on beforehand become void and are replaced by what is written in the contract? Because I vaguely remember that I've read on this forum that a verbal agreement in Switzerland is binding.

Stories like this one are keeping me from joining a gym. It seems that they use unfair practices (but probably legal) to make people sign a contract. Like when a staff member told me after a tour through their gym that I'd get a discount if I'd sign the contract right away. I declined because I want time to think before spending >1000CHF.
Indeed many gyms do that after the tour.
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Old 20.01.2012, 04:43
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Re: Harrasment by Silhouette gym!

So Silhouette hasnt changed then.
I had the same issue where they "translated" the German contract for me, which I signed up for, and then I found out it was totally different!

About leaving the country without paying up - I wouldnt recommend that. 1 year after the membership expired, and when I had already given the termination letter 3 months in advance, and it was acknowledged by a salesperson at the gym, I started getting calls from Justica Inkasso and Silhouette. Claiming that I havent paid up the 2nd year's payment. They called a few times, until we said that they are harassing us for no fault of ours. Then the matter was sorted.

Last edited by Nina123; 20.01.2012 at 04:43. Reason: spelling
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  #66  
Old 20.01.2012, 08:52
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Re: Harrasment by Silhouette gym!

how did end up ? did you mange to get out of it ? I was thinking about joining one of them in Zurich but not so sure u like the sound of them now
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  #67  
Old 20.01.2012, 08:59
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Re: Harrasment by Silhouette gym!

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how did end up ? did you mange to get out of it ? I was thinking about joining one of them in Zurich but not so sure u like the sound of them now
I have absolutely no complaints about their facilities.. they're really good... Its just that you need to be very careful what youre signing up for and have it down in writing... I made a mistake of going by the salespersons word and now i need to pay a price... The best part of the gym is that theyre spread throughout and u can use any of them if youre a member of one. Good luck.
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  #68  
Old 20.01.2012, 09:21
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Re: Silhouette fitness is penalising me for being their loyal customer

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Hi all,

I have been living in Switzerland the last two years and now I have to return to my country due to the termination of my work here. I have been a member of Silhouette fitness club since April of 2010 and I have been paying monthly fee. I took this option over the single annual payment because at that time I was not certain how long I would be here in Switzerland.. And the gentleman at the club suggested me the monthly option because I could pull out anytime. In 2011 again I asked them if I can swap to an annual membership but a different gentleman told me that it would still be ok to continue as such. And now when it is time for me to actually leave the country, I am being told by them that it is not possible to terminate a membership even if there are only two more months left I NEED to pay for those two months (CHF 178) even though I will not be in the country from next week!! This is ridiculous and I feel cheated!! If I had known this earlier I see no reason why I should not have switched to an annual membership when I renewed last year! It would have costed me only 700CHF. Now I need to pay a penalty of 178CHF over and above the 890CHF I have already paid them! Is there any way out of this? What if I dont make the payment?

Please help me!
you will recieve your official document from your canton stating you are leaving the country - give them a copy of this and the contract is terminated - end of discussion.

this also applies for mobile phone contracts etc
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  #69  
Old 20.01.2012, 09:34
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Re: Harrasment by Silhouette gym!

I've got a question to the native English or American:
What is the definition of "harassment"? Most of the time I stumble over this expression in this forum I think it is far to harsh and would use other words, like e.g. in this case: I'd say "Insist on contract compliance"?
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  #70  
Old 20.01.2012, 10:02
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Re: Harrasment by Silhouette gym!

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I've got a question to the native English or American:
What is the definition of "harassment"? Most of the time I stumble over this expression in this forum I think it is far to harsh and would use other words, like e.g. in this case: I'd say "Insist on contract compliance"?
I too do not agree with the fact that my complaint about An unfair penalty has been moved under harassment!!
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  #71  
Old 20.01.2012, 10:07
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Re: Silhouette fitness is penalising me for being their loyal customer

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you will recieve your official document from your canton stating you are leaving the country - give them a copy of this and the contract is terminated - end of discussion.

this also applies for mobile phone contracts etc
Yes.. I indeed told them that I have deregistered and got the letter from personananmeldent office.. But the person wouldn't relent.. I perhaps should try talking to higher ups.
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  #72  
Old 20.01.2012, 13:38
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Re: Harrasment by Silhouette gym!

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I've got a question to the native English or American:
What is the definition of "harassment"? Most of the time I stumble over this expression in this forum I think it is far to harsh and would use other words, like e.g. in this case: I'd say "Insist on contract compliance"?
according to Webster, the first part of the definition for "harass" is "to annoy persistently". there are remedies for rightfully aggrieved parties to "insist on contract compliance", it's called litigation. calling or sending letters is hardly intended to "insist" on anything, it is only intended to create sufficient nuisance to "harass" the other party to do something just to make it go away.
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  #73  
Old 20.01.2012, 13:56
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Re: Harrasment by Silhouette gym!

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I too do not agree with the fact that my complaint about An unfair penalty has been moved under harassment!!
Did you tell it to the mods?
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  #74  
Old 20.01.2012, 17:44
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Re: Silhouette fitness is penalising me for being their loyal customer

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Yes.. I indeed told them that I have deregistered and got the letter from personananmeldent office.. But the person wouldn't relent.. I perhaps should try talking to higher ups.
Leaving the country does not excuse you from any contracts, try walking out of your apartment without notice & see what happens!
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  #75  
Old 20.01.2012, 23:03
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Re: Silhouette fitness is penalising me for being their loyal customer

The force field threw me right back.

Cheers,
Nick

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try walking out of your apartment without notice & see what happens!
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  #76  
Old 20.01.2012, 23:11
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Re: Harrasment by Silhouette gym!

This happened....




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Did you tell it to the mods?
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Old 24.01.2012, 23:48
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Re: Harrasment by Silhouette gym!

I think the definition of "harassment" fits pretty well even though, of course, it has minimal consequences compared to the other, more serious, types of harassment (sexual, in the work place, ecc).

At the end you just pay to stop their letters from filling your mailbox. You suspect you are legally right, but you are not going to spend 400 francs an hour for a lawyer to save 1000, or more precisely 259 which is the "deal" they systematically propose to all those that forget to kill the membership with 30 days in advance (and I am not the only one, believe me).

The definition of harassment is the act of systematic and/or continued unwanted and annoying actions of one party or a group, including threats and demands. It is about "how" a company or an individual interacts with you, not about "what" the issue is.

Personally I got:

- phone call asking me to pay (perfect stranger calling me "Fabio", not "Mr Annovazzi" as is the practice is Switzerland)

- first letter offering a "discount" (900 francs instead of 1200 I think)

- second letter with copy of 900 franc bill

- third letter with 15 francs bill for delay of payment, one week later (so you think that if this thing is going to grow at 2 francs per day, maybe I should pay)

- fourth letter saying that since my letter had not arrived 30 days before they could not accept it, but if I visit them (why would I visit them) they have a "deal"

These letters were followed by I number of very nice mails which detailed the 259 "deal" that I finally paid.
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  #78  
Old 10.02.2012, 22:14
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Re: Harrasment by Silhouette gym!

One British Lady's saga with Silhouette in Lausanne has been published in this month's FRC consumer magazine in Romandie. Wondered if she is 'here'.
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  #79  
Old 15.02.2012, 16:57
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Re: Harrasment by Silhouette gym!

Never join a gym that:

offers discounts only if you sign now.
only lets you pay direct debt or through card.
has an automatic renewal.
asks you to sign anything before you join (if they do, say you will take it away, sign it and bring it back after translation).
Markets itself as a corporate enviroment or Boutique

And to be honest, if a gym has a sales team, I'd always be dubious.

One of the biggest con/swindle/cowboy industries out there.
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  #80  
Old 19.02.2012, 00:40
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Re: Harrasment by Silhouette gym!

Stay fit......

Get a dog and take it for long walks!
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