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Old 28.04.2013, 18:56
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Help me :( [need advice how to get more inhouse training on new responsibilities]

Hi guys,
i have got something need to take it out from my chest and discuss my matter with you.

i get hired for a position IT Administrator in a good company, but no body tested me technicaly or asked any technical questions. they accepted me and i was shocked because all the advantage knowledge that was written in job description i am unqualified for it, in my interview i said it clear that 1-2-3-4.. i have no expierienced with them.. they said no problem you can learn that later i thought they hired me because of the "Personality test" i have done and the minimum qualification for this job, so its fine they are going to teach me and be patient .. now after a week i am finding my self as sooooooo far unqualified person for this postion and there was no any employer who came andshowed me arround or handing me over, the next day they were expecting me to solve proplems the ones i said "no experience with that" i am finding my self really my friends here they say the one who hired you "the boss" is actually waiting for you to come to him and he is expecting you to say (hay i have no any idea whats going around here) then he will help you. ok i have not so many experience in the swiss working mentality, in my previous bussiness time going to the manager and tell him i am finding my self weak in such points.. will be a reason to get fired!!

Help me please, what should i do!!
and thanks in advanced
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  #2  
Old 28.04.2013, 19:00
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Re: Help me :(

May as well go to the boss and get it out of the way. If you carry on as you are then you're going to get sacked anyway.

They may be seeing if you use your initiative. Using your initiative includes asking for help when you're out of your depth.
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Old 28.04.2013, 19:08
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Re: Help me :(

Thanks, you know its the feeling to get the first job here and feeling afraid of loosing the chance, either continue and hoping that all goes fine or go ahead and put everything on his table and see the reaction, my colleagues said there were around 30 applicants for this postion and they were impresed of your CV, the question is coming to my head now, WHY ME then!!
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Old 28.04.2013, 19:23
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Re: Help me :(

Surely they hired you because you expressed a willingness to learn, no? If I was on the hiring end, I would expect you to demonstrate whether or not you really are willing to learn. If you are not, you wouldn't make the 3 month trial. If you truly are willing and able, you could be considered beyond the trial period.
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Old 28.04.2013, 21:18
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Re: Help me :(

defenetely it was clear in the interview, and my self i know how fast learner i am.. and i think they hired me for that! but just after two days they are expecting me to solve all their proplems, what i didnt understand is since you know something passed from my experiences and you said you can learn, so why you are expecting from me to know everything in the next day!! its exactly like they tell you (windows knowledge is requiered, Apple IOS is plus) then you find out that everything is on apple
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Old 28.04.2013, 21:26
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Re: Help me :(

At least we now know how Cablecom employ "Technical Experts" I guess ....
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Old 28.04.2013, 21:28
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Re: Help me :(

It seems like the perfect opportunity to go and ask for the training that was discussed in the interview. You didn't pretend to be more knowledgeable/experienced than you are, so be clear about what training you feel is necessary and ask for it, along with taking the initiative to show that you've been looking for solutions on your own time as well (ie, reading up on the platform, or whatever other situations have arisen.)
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Old 28.04.2013, 21:28
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Re: Help me :(

Just bluff
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Old 28.04.2013, 21:46
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Re: Help me :(

Watch the IT Crowd. You're Jen!
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Old 28.04.2013, 22:38
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Re: Help me :( [need advice how to get more inhouse training on new responsibilities]

IT Crowd is great.

I would definitely not get stuck now, you knew this moment was coming, just make the next step. It's all in the way you word the request for learning new things, don't feel like it is a defeat. Present it positively, all excited you finally can get more knowledge on stuff to be more helpful to the company and sort out problems more efficiently. Attack it the way you sound - up beat about enhancing your skills. People get also hired for their potential, not only for the skills they already have or experience they can already show. Recognizing you need more training is a good thing.
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Old 28.04.2013, 22:46
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Re: Help me :(

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defenetely it was clear in the interview, and my self i know how fast learner i am.. and i think they hired me for that! but just after two days they are expecting me to solve all their proplems, what i didnt understand is since you know something passed from my experiences and you said you can learn, so why you are expecting from me to know everything in the next day!! its exactly like they tell you (windows knowledge is requiered, Apple IOS is plus) then you find out that everything is on apple
Learn to quickly Google your problems and solutions.

The thing to do is to start on those areas you need to learn. Come review time, you can discuss your efforts to get up to speed. But don't show any attitude about the difficulties you experience. Otherwise, I would think you are a cry baby if you start complaining about how difficult it is. Keep the lamenting to yourself.
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Old 28.04.2013, 22:47
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Re: Help me :(

Salisuster, I am speaking from personal experience, go to your boss/supervisor about your problems now (well, tomorrow in the morning):

Don't let any time pass! Be proactive, ask for training, explain once more the discrepancy between your technical knowledge and the specific requirements for the tasks they are piling on you. Stress that you were honest during the interview regarding your technical skills! And don't be defensive, just look excited to have the chance to learn (and then use the new knowledge to solve their problems). If more time passes, you will look "bad".

I have had the same problem before (not in Switzerland though), and I dealt with it in the worst way possible: I tried to cope, overworked myself, probably looked stupid, and then quit because I was afraid that they would fire me! Looking back, I still feel ashamed of myself for being so stupid! The whole situation cost me a lot (psychologically). So, don't make the same mistake!


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defenetely it was clear in the interview, and my self i know how fast learner i am.. and i think they hired me for that! but just after two days they are expecting me to solve all their proplems, what i didnt understand is since you know something passed from my experiences and you said you can learn, so why you are expecting from me to know everything in the next day!! its exactly like they tell you (windows knowledge is requiered, Apple IOS is plus) then you find out that everything is on apple
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Old 28.04.2013, 23:01
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Re: Help me :( [need advice how to get more inhouse training on new responsibilities]

Like a couple others have said, go speak to your employer ASAP.

You should've been absolutely 200% proactive and, as soon as you got the job offer, gone online and sourced courses/training for those areas of expertise where you currently have none and got yourself some education in them!

There's plenty of excellent free courses/training out there so no excuses as to costs please.

Oh and best of luck to you!
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Old 28.04.2013, 23:06
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Re: Help me :( [need advice how to get more inhouse training on new responsibilities]

I would suggest, before you talk to your manager or your work colleagues to make a self analysis - is the current job requirements you just discovered after you got the job are too far from your experience or a couple of weeks / months of stress will help you to go ahead and progress.

I believe someone at your office will be watching out your attitude and progress, hopefully they will appreciate how you challenged the situation.

If it is too far from your experience, then I agree that the best is to talk to someone at your office, not a must to be your manager, you may start by consulting someone you trust there (if you already found one), please note that some cultural difference may make you not understood the way you want to express so it is good to think and plan your thoughts before you discuss them with your manager, and a local colleague may help.

If you see a way we can help you here by guiding you to some self study material, please tell.

Good luck.



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Hi guys,
i have got something need to take it out from my chest and discuss my matter with you.

i get hired for a position IT Administrator in a good company, but no body tested me technicaly or asked any technical questions. they accepted me and i was shocked because all the advantage knowledge that was written in job description i am unqualified for it, in my interview i said it clear that 1-2-3-4.. i have no expierienced with them.. they said no problem you can learn that later i thought they hired me because of the "Personality test" i have done and the minimum qualification for this job, so its fine they are going to teach me and be patient .. now after a week i am finding my self as sooooooo far unqualified person for this postion and there was no any employer who came andshowed me arround or handing me over, the next day they were expecting me to solve proplems the ones i said "no experience with that" i am finding my self really my friends here they say the one who hired you "the boss" is actually waiting for you to come to him and he is expecting you to say (hay i have no any idea whats going around here) then he will help you. ok i have not so many experience in the swiss working mentality, in my previous bussiness time going to the manager and tell him i am finding my self weak in such points.. will be a reason to get fired!!

Help me please, what should i do!!
and thanks in advanced
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Old 28.04.2013, 23:16
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Re: Help me :( [need advice how to get more inhouse training on new responsibilities]

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I believe someone at your office will be watching out your attitude and progress, hopefully they will appreciate how you challenged the situation.
Yup. I would also throw you in the deep end during probation, to see how you react. If you start whining, and expressing negativity, I would think you would be a problem later on. If you show some poise and character in how you handle stress, I am more likely to think I could count on you later. Everybody experiences stress at work, your boss included.
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Old 29.04.2013, 16:17
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Re: Help me :( [need advice how to get more inhouse training on new responsibilities]

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Yup. I would also throw you in the deep end during probation, to see how you react. If you start whining, and expressing negativity, I would think you would be a problem later on. If you show some poise and character in how you handle stress, I am more likely to think I could count on you later. Everybody experiences stress at work, your boss included.
+1

This makes sense to me as well. I would suggest the following. Assuming you were honest and open in your interview about which skills you don't possess, and assuming that you are willing to learn, this is what I would do.

  1. Make a list of all the current tasks that are now expected from you in your current job.
  2. Make a list of all the skills you think you need in order to function well in your current job. These should reflect the tasks mentioned above.
  3. Prioritize the list by business need, and make sure that it reflects what other people see is the biggest business need as well.
  4. Then check which of those skills you have and which you really need training on.
  5. For those skills where you need training, find the best courses (online/F2F) and add information how much each course would cost and by when you could have completed that course (aka when you have that skill).
  6. Take all of this to your boss and start discussing with him or her what is manageable.

This way, your boss will love you for having done the homework, and will be able to make a decision what is best for the company, and what is best for you.

Now, go out and learn to run!
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Old 29.04.2013, 16:50
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Re: Help me :( [need advice how to get more inhouse training on new responsibilities]

+1 for hjj_74's advice.

It would seem they expect some reasonable autonomy in the role and the steps above would demonstrate your ability to work in that manner.

Good luck mate!!
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Old 29.04.2013, 22:07
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Re: Help me :( [need advice how to get more inhouse training on new responsibilities]

You guys were wonderful, i thank you all one by one.
i talked to my boss today and what i felt was a happy helpful face from him :-)
what was his answer: i am not expecting you to know everything and i know u need time, i understan what the previod employer has done for years, you cant understand and know them all. he said what u can solve do it, what u cant leave it for the other contracting company! until u find ur self secured!
wow that was fair and helpful, just like this kind of managers is not excisting in my culture, omg the manager their would make me die befote he kick me out :-D
immpresive!!
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