Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Reply
 
Thread Tools Display Modes
  #1  
Old 05.05.2013, 19:59
Castro's Avatar
la mod
 
Join Date: Nov 2007
Location: ZG
Posts: 5,697
Groaned at 126 Times in 102 Posts
Thanked 17,136 Times in 5,438 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Pharmacies, Sunday surcharge

Generally I enjoy living here and don't tend to complain much about the Swiss or their way of life. However there are rare occasions where I have to take a deep breath and marvel at the callousness of society. The fact that Pharmacies levy a CHF 13 notfall charge on each and any item you purchase on a Sunday.. in my case a small packet of baby formula.

I studied as a pharmacist and I don't ever remember being taught that we should screw patients when they are at their most desperate.
Reply With Quote
The following 6 users would like to thank Castro for this useful post:
  #2  
Old 05.05.2013, 20:04
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Quote:
View Post
Generally I enjoy living here and don't tend to complain much about the Swiss or their way of life. However there are rare occasions where I have to take a deep breath and marvel at the callousness of society. The fact that Pharmacies levy a CHF 13 notfall charge on each and any item you purchase on a Sunday.. in my case a small packet of baby formula.

I studied as a pharmacist and I don't ever remember being taught that we should screw patients when they are at their most desperate.
Well most people would earn 50-100% surcharge for working on a Sunday, your paying for a service why not charge the people who use it? You could always go to France where a Dr increases his charges from 22 euro to 50 euro out of hours. Probably quite difficult to even find a Dr in CH on a Sunday except at a hospital.
Reply With Quote
The following 2 users would like to thank fatmanfilms for this useful post:
  #3  
Old 05.05.2013, 20:14
Castro's Avatar
la mod
 
Join Date: Nov 2007
Location: ZG
Posts: 5,697
Groaned at 126 Times in 102 Posts
Thanked 17,136 Times in 5,438 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Quote:
View Post
Well most people would earn 50-100% surcharge for working on a Sunday, your paying for a service why not charge the people who use it? You could always go to France where a Dr increases his charges from 22 euro to 50 euro out of hours. Probably quite difficult to even find a Dr in CH on a Sunday except at a hospital.
I would be surprised if hospital doctors or staff earnt more working on Sundays. Its just part of their duties, and with good rostering it shouldn't be all that often either.

I am talking about essentially services here, not desk monkeys like me.
Reply With Quote
  #4  
Old 05.05.2013, 20:15
MusicChick's Avatar
Forum Legend
 
Join Date: Feb 2008
Location: La Cote
Posts: 17,488
Groaned at 414 Times in 275 Posts
Thanked 20,428 Times in 10,577 Posts
MusicChick has a reputation beyond reputeMusicChick has a reputation beyond reputeMusicChick has a reputation beyond reputeMusicChick has a reputation beyond reputeMusicChick has a reputation beyond reputeMusicChick has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

I think that is actually regional, don't remember it here, in fact pharmacies and doctors seem to be quite gauche, as my experience goes here in our area.

But having a free formula dropped by an unethical Nestle campaign into my mailbox when I was desperately fighting a lactation crisis, all determined to make it, made me mad. And the fact hospital most probably sold my child's birth data to Nestle, meh.
Reply With Quote
  #5  
Old 05.05.2013, 20:16
mojado's Avatar
Forum Veteran
 
Join Date: Jun 2008
Location: ZH
Posts: 813
Groaned at 14 Times in 10 Posts
Thanked 801 Times in 357 Posts
mojado has a reputation beyond reputemojado has a reputation beyond reputemojado has a reputation beyond reputemojado has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

There's also a surcharge of 20 CHF for purchases at the emergency pharmacy at night.
Reply With Quote
This user would like to thank mojado for this useful post:
  #6  
Old 05.05.2013, 20:16
drmom's Avatar
Forum Veteran
 
Join Date: Apr 2011
Location: Somewhere in SG
Posts: 2,341
Groaned at 12 Times in 12 Posts
Thanked 2,187 Times in 1,050 Posts
drmom has a reputation beyond reputedrmom has a reputation beyond reputedrmom has a reputation beyond reputedrmom has a reputation beyond reputedrmom has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Seems outrageous to me...do all of them do that? 13 chuffs on every item? i could live with a one off charge, but on each item, jeez. If they're open and have to be there anyways, you'd think they'd enjoy the company of customers
Reply With Quote
  #7  
Old 05.05.2013, 20:19
Castro's Avatar
la mod
 
Join Date: Nov 2007
Location: ZG
Posts: 5,697
Groaned at 126 Times in 102 Posts
Thanked 17,136 Times in 5,438 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Quote:
View Post
Seems outrageous to me...do all of them do that? 13 chuffs on every item? i could live with a one off charge, but on each item, jeez. If they're open and have to be there anyways, you'd think they'd enjoy the company of customers
Sorry, I probably wasn't being very clear. What I meant is no matter how big or small the item, the surcharge is the same. Its probably the same no matter how much or little you buy.
Reply With Quote
This user would like to thank Castro for this useful post:
  #8  
Old 05.05.2013, 20:28
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Quote:
View Post
Sorry, I probably wasn't being very clear. What I meant is no matter how big or small the item, the surcharge is the same. Its probably the same no matter how much or little you buy.
Well how is that unfair? It takes the same time to ring up 10 chf or 1000 chf! There is more profit on the 1000 chf sale so no reason to charge more.

It's not as if you will even notice the 13 chf at the end of the day is it?
Reply With Quote
This user would like to thank fatmanfilms for this useful post:
  #9  
Old 05.05.2013, 20:33
Wallabies's Avatar
Forum Legend
 
Join Date: Sep 2011
Location: Winterthur
Posts: 3,219
Groaned at 311 Times in 176 Posts
Thanked 3,314 Times in 1,577 Posts
Wallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Quote:
View Post
Seems outrageous to me...do all of them do that? 13 chuffs on every item? i could live with a one off charge, but on each item, jeez. If they're open and have to be there anyways, you'd think they'd enjoy the company of customers
They enjoy extracting money from people who come in to the shop and disturb their peaceful sunday! Lets not call them customers since if they were you would try to encourage them coming by actually decreasing the charge to come in at a less busy time since when demand is high one should increase prices but when demand is low one should decrease prices to encourage business

Maybe this is a foreign concept to them
Reply With Quote
  #10  
Old 05.05.2013, 20:38
Guest
 
Posts: n/a
Re: Pharmacies, Sunday surcharge

Why did you buy only a small packet? Perhaps there is the clue (eg you normally buy larger cheaper packs from supermarket... in Germany). I know it seems unfair, but I can understand this. Either the owner has to give up his Sunday to cover for emergencies (on top of working a full week) or s/he has to pay double for employer salary.
Reply With Quote
This user would like to thank for this useful post:
  #11  
Old 05.05.2013, 20:40
Castro's Avatar
la mod
 
Join Date: Nov 2007
Location: ZG
Posts: 5,697
Groaned at 126 Times in 102 Posts
Thanked 17,136 Times in 5,438 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Quote:
Either the owner has to give up his Sunday to cover for emergencies (on top of working a full week) or s/he has to pay double for employer salary.
This is one of the main Basel Pharmacies opposite the University Hospital
Reply With Quote
This user would like to thank Castro for this useful post:
  #12  
Old 05.05.2013, 20:43
Guest
 
Posts: n/a
Re: Pharmacies, Sunday surcharge

OK was thinking of small independent chemist's as here. So must be to cover extra salary for staff.

Now, don't want to *iss you off even further, but a packet of formula is not normally an 'emergency' but just a question of a bit of for-planning so now you know and won't get 'caught out again'
Reply With Quote
The following 2 users would like to thank for this useful post:
  #13  
Old 05.05.2013, 20:43
Corbets's Avatar
Forum Legend
 
Join Date: Mar 2007
Location: DK - previously Zug
Posts: 3,321
Groaned at 168 Times in 122 Posts
Thanked 6,707 Times in 2,237 Posts
Corbets has a reputation beyond reputeCorbets has a reputation beyond reputeCorbets has a reputation beyond reputeCorbets has a reputation beyond reputeCorbets has a reputation beyond reputeCorbets has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

The hairdresser charges more for a Sunday haircut than a Saturday cut, too. Doesn't really seem complaint-worthy to me - labor costs go up on a Sunday, so they can either raise their prices across the board to compensate, or they can raise their prices for those customers who are using the service.
Reply With Quote
The following 2 users would like to thank Corbets for this useful post:
This user groans at Corbets for this post:
  #14  
Old 05.05.2013, 20:44
mirfield's Avatar
Moddy Wellies
 
Join Date: Apr 2007
Location: North Yorkshire
Posts: 8,728
Groaned at 53 Times in 47 Posts
Thanked 9,937 Times in 3,652 Posts
mirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

I don't think the one at the SBB does this. Though I could be wrong and just put the cost down to being Switzerlanded.

For all the people who say the surcharge is fine, I assume you're hapy to pay an extra 13CHF for your Sunday paper? Or loaf of dry bread at the bakery?
Reply With Quote
The following 3 users would like to thank mirfield for this useful post:
  #15  
Old 05.05.2013, 20:45
Wallabies's Avatar
Forum Legend
 
Join Date: Sep 2011
Location: Winterthur
Posts: 3,219
Groaned at 311 Times in 176 Posts
Thanked 3,314 Times in 1,577 Posts
Wallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond reputeWallabies has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Quote:
View Post
The hairdresser charges more for a Sunday haircut than a Saturday cut, too. Doesn't really seem complaint-worthy to me - labor costs go up on a Sunday, so they can either raise their prices across the board to compensate, or they can raise their prices for those customers who are using the service.
Hairdressers charge too much anyway even without a sunday surchare hence why we head to germany or cut our own hair.
Reply With Quote
  #16  
Old 05.05.2013, 20:47
MusicChick's Avatar
Forum Legend
 
Join Date: Feb 2008
Location: La Cote
Posts: 17,488
Groaned at 414 Times in 275 Posts
Thanked 20,428 Times in 10,577 Posts
MusicChick has a reputation beyond reputeMusicChick has a reputation beyond reputeMusicChick has a reputation beyond reputeMusicChick has a reputation beyond reputeMusicChick has a reputation beyond reputeMusicChick has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

I would pay surcharge if the quality merits

The regular stuff, just bought in hours that some individuals consider off hours, does not merit surcharge. It's ripping people off. Especially if normal opening hours of so many pharmacies and docs still remain quite restricted, during the week.
Reply With Quote
This user would like to thank MusicChick for this useful post:
  #17  
Old 05.05.2013, 20:50
mirfield's Avatar
Moddy Wellies
 
Join Date: Apr 2007
Location: North Yorkshire
Posts: 8,728
Groaned at 53 Times in 47 Posts
Thanked 9,937 Times in 3,652 Posts
mirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Quote:
View Post
This is one of the main Basel Pharmacies opposite the University Hospital
Ah. That one is a proper notfall pharmacy providing 24x7 cover when other places are closed, handy if you need something in the wee small hours, but I wouldn't use it when one of the other places is open.

And to be fair, for what it does, the surcharge isn't unreasonable because it doesn't get the footfall of a regular pharmacist - it's not open during normal business hours.
Reply With Quote
  #18  
Old 05.05.2013, 21:10
Castro's Avatar
la mod
 
Join Date: Nov 2007
Location: ZG
Posts: 5,697
Groaned at 126 Times in 102 Posts
Thanked 17,136 Times in 5,438 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Quote:
View Post
Ah. That one is a proper notfall pharmacy providing 24x7 cover when other places are closed, handy if you need something in the wee small hours, but I wouldn't use it when one of the other places is open.

And to be fair, for what it does, the surcharge isn't unreasonable because it doesn't get the footfall of a regular pharmacist - it's not open during normal business hours.
I also paid the same surcharge at a Pharmacy in Fullinsdorf who were rostered by the canton to be open for a few hours that Sunday. That time it was for a prescription that my wife got in hospital so it couldn't wait until the following morning.

It seems like I may be in the minority in thinking this practice unreasonable, especially given the ridiculous mark ups that are already in place.
Maybe I just haven't been here long enough
Reply With Quote
  #19  
Old 05.05.2013, 21:11
Nil's Avatar
Nil Nil is offline
Forum Legend
 
Join Date: Sep 2007
Location: Basel
Posts: 10,356
Groaned at 428 Times in 333 Posts
Thanked 16,045 Times in 6,322 Posts
Nil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond reputeNil has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

Quote:
View Post
This is one of the main Basel Pharmacies opposite the University Hospital
Yep, I remember I had an emergency and went to the hospital there. Got a load of antibiotics and went to that place to pick them up as it was the only one around open on a Sunday. Got charged like you did.

You'll think Pharmacies who work with the hospital would have a different ideas of Sundays opening.

Tickets at SBB, bread, newspapers, coffee places aren't charging more for being open on a Sunday, so why pharmacists are different?
Reply With Quote
The following 2 users would like to thank Nil for this useful post:
  #20  
Old 05.05.2013, 21:19
mirfield's Avatar
Moddy Wellies
 
Join Date: Apr 2007
Location: North Yorkshire
Posts: 8,728
Groaned at 53 Times in 47 Posts
Thanked 9,937 Times in 3,652 Posts
mirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond repute
Re: Pharmacies, Sunday surcharge

I'm only sticking up for that one place, 'cos its an unusual case. It is only open out of hours, so the usual dynamic doesn't really apply.

Is it actually affiliated with the hospital, or just well placed?
Reply With Quote
This user would like to thank mirfield for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Online pharmacies lifefire Family matters/health 21 22.05.2021 13:18
Apartment Cleaning Surcharge Summergreen Leaving Switzerland 7 17.12.2012 17:06
Pharmacies open (or not) over Easter Kamarate Daily life 14 22.04.2011 11:20
Insurance premium surcharge for age 26!!! nucleeus Insurance 10 04.03.2009 22:35
Nebenkosten (utility surcharge)? Music Mole Housing in general 9 15.09.2007 15:51


All times are GMT +2. The time now is 08:38.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0