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Old 01.11.2013, 09:09
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DPD sucks

So I ordered a new fall jacket, and it was being delivered my DPD, I ordered the last one in my size/colour I wanted so I was excited that I got it. When I was checking the tracking number, it said the address was wrong, so I contacted them with my address (for some reason the apartment number was dropped so they only had the street name) They emailed me back saying that they will change the address and have it delivered to me. This was at 14:00. Then I checked the tracking number again and it states that at 11:39, it was delivered, but not to me! to someone name Huggler.
How could they have delivered it to someone when they said the address was wrong and needed me to contact them and change it?!
And my name is on the package and it sure as hell isn't Huggler.
I emailed them and they emailed me back just saying that the package has been delivered and that she has attached the signature proof. (which she didn't attach)
I don't care if they have proof of delivery when it wasnt to the right place OR PERSON!?

What can I do about this?!
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  #2  
Old 01.11.2013, 09:14
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Re: DPD sucks

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What can I do about this?!

Contact the website/shop/person that actually sent the item.

cheers
SC
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  #3  
Old 01.11.2013, 09:15
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Re: DPD sucks

I did, but as I said, I got the last coat. So it's not like they can give me a new coat. They will issue a refund, but I just want the coat!
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Old 01.11.2013, 09:15
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Re: DPD sucks

Go to that address and ask for your package with the proof of delivery?
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Old 01.11.2013, 09:17
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Re: DPD sucks

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Go to that address and ask for your package with the proof of delivery?
Go to what address?
The person who has my package? I don't have their address.
But like, why does proof matter that they delivered the package when I know they delivered it to the wrong house?
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Old 01.11.2013, 09:18
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Re: DPD sucks

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Go to what address?
The person who has my package? I don't have their address.
But like, why does proof matter that they delivered the package when I know they delivered it to the wrong house?
So they delivered it to an address and they don't know which address it was?
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  #7  
Old 01.11.2013, 09:22
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Re: DPD sucks

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So they delivered it to an address and they don't know which address it was?
They just sent me the proof,
they sent it to ********
When my address is ***********
HOW THE DO THEY SCREW UP SO BADLY?!

Last edited by MusicChick; 01.11.2013 at 09:58. Reason: sorry, we don't let members publicly state their address
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  #8  
Old 01.11.2013, 09:24
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Re: DPD sucks

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When my address is **********

I will pop round tonight for some dinner.......is 8 o'clock okay?


cheers
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Last edited by MusicChick; 01.11.2013 at 10:01. Reason: no personal details in public, thanks
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Old 01.11.2013, 09:25
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Re: DPD sucks

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I will pop round tonight for some dinner.......is 8 o'clock okay?


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Sure, if you can guess my apartment number
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Old 01.11.2013, 09:26
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Re: DPD sucks

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Sure, if you can guess my apartment number

I will ask the DPD driver.

cheers
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  #11  
Old 01.11.2013, 09:26
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Re: DPD sucks

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I will pop round tonight for some dinner.......is 8 o'clock okay?


cheers
SC
Are the Swiss not already in bed at that time?
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  #12  
Old 01.11.2013, 09:36
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Re: DPD sucks

DPD basically told me there was nothing they could do.
To call the shipping company and ask for a refund.

But it turns out they delivered the package to a business, so I called up the business. Just waiting to hear back.

DPD is horrible
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  #13  
Old 01.11.2013, 09:41
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Re: DPD sucks

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they sent it to xxxxxxxxxxx
When my address is yyyyyyyyyyyyy
HOW THE DO THEY SCREW UP SO BADLY?!
Happened to me too so it is not unheard of. Normally, the person who got a package by mistake should contact the one who was supposed to get it. Simples.
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  #14  
Old 01.11.2013, 23:44
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Re: DPD sucks

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I did, but as I said, I got the last coat. So it's not like they can give me a new coat. They will issue a refund, but I just want the coat!
Ask them where this Mr Huggler is located !?
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  #15  
Old 12.07.2018, 15:00
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Re: DPD sucks

It is 2018 and DPD still SUCKS!!!!
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Old 12.07.2018, 15:04
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Re: DPD sucks

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It is 2018 and DPD still SUCKS!!!!
Welcome to the forum
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  #17  
Old 12.07.2018, 16:03
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Re: DPD sucks

It should be mandatory that any e-retailer over a certain size should give you at least four options of shipping companies. With Swiss sites I am happy to have the PTT deliver it. Coming from overseas I'd like to chose a company that, perhaps, I have an account with or whom I have experienced good service in the past.

Why should the shipper decide? We are the customer!
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Old 12.07.2018, 19:43
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Re: DPD sucks

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Why should the shipper decide? We are the customer!
Perhaps because he is the one doing the shipment :P
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