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  #1  
Old 13.11.2013, 20:21
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OMG Orange customer service !!

I believe I have found the most arrogant customer service ever, left me speechless. It seems like they are trained to be as obnoxious as possible to customers. Yes I was calling about canceling a contract but there is no need to take it personally and act like a complete ar*ehole !!!

Anyone else feel the same ?
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Old 13.11.2013, 20:22
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Re: OMG Orange customer service !!

The future's bright, .......
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Old 13.11.2013, 20:34
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Re: OMG Orange customer service !!

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I believe I have found the most arrogant customer service ever, left me speechless. It seems like they are trained to be as obnoxious as possible to customers. Yes I was calling about canceling a contract but there is no need to take it personally and act like a complete ar*ehole !!!

Anyone else feel the same ?
Nope but I can't believe they were worse than Sunrise. They were the worst people I've ever had the misfortune to deal with.
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Old 13.11.2013, 21:49
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Re: OMG Orange customer service !!

It's all about who you know.

I.e. yes, I have friends who work for Sunrise.

Tom
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Old 13.11.2013, 21:50
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Re: OMG Orange customer service !!

Yay - a fresh complaint to sink our teeth into!

Anyway: I find orange quite good once you actually manage to get through to a real person. They knocked 30 chf of my bill when i accidentally went over my internet allowance once, as a good gesture.

Wich brings me to the ridiculously over priced mobile internet. Forget about youtube on the commute. At least spotify doesn't count towards your allowance.
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Old 15.11.2013, 10:25
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Re: OMG Orange customer service !!

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I believe I have found the most arrogant customer service ever, left me speechless. It seems like they are trained to be as obnoxious as possible to customers. Yes I was calling about canceling a contract but there is no need to take it personally and act like a complete ar*ehole !!!

Anyone else feel the same ?
Me too , still going on..!! yet to receive my deposit amount.
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  #7  
Old 15.11.2013, 10:57
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Re: OMG Orange customer service !!

I've been trying to get through to their CS for the past two days.. I'm currently on hold for the last 10 mins and counting.
I promise not to complain, I actually want to order a new sim for my tablet, so their loss
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Old 15.11.2013, 11:11
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Re: OMG Orange customer service !!

I found their phone CS to be terrible too (even once I got through), but you could try going into one of the shops (there are several in Zurich) as they're usually v good there. Good luck
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Old 27.11.2013, 13:42
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Re: OMG Orange customer service !!

We had a relatively nice experience with Orange following a trip to New York. My wife used the internet extensively to find locations and information about different shopping venues. Unfortunately, she had spent over CHF800 on the internet, and cried to me about the costs.
Orange reduced the bill by half immediately, and gave her a month's free texting as well. I guess it depends on the person you speak with.
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Old 27.11.2013, 14:04
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Re: OMG Orange customer service !!

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...I guess it depends on the person you speak with.
And whether you act like a jerk or not. If you immediately jump down the agent's throat with complaints and nastiness, they are not likely to be helpful. If your approach is a little more friendly and "could you please help me out" then it will go further. That's true for much of life, not just dealing with Orange.
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Old 27.11.2013, 14:29
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Re: OMG Orange customer service !!

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I found their phone CS to be terrible too (even once I got through), but you could try going into one of the shops (there are several in Zurich) as they're usually v good there. Good luck
Ditto on this- the storefront service has always been quite friendly and polite. I just recently renewed my contract with them, and they were able to get me more services for less money than before, and the salesman cut 50CHF off the price of a new phone, as a thank-you for renewing.
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Old 27.11.2013, 21:03
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Re: OMG Orange customer service !!

In my experience the phone service is good if you wait long enough to reach a human being (i waited 50min once). On the other hand, the stores have been 100% useless every time I needed something (except buying a phone/accessories/service) and always told me they can't help and I should call customer service :|
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Old 14.12.2013, 16:51
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Re: OMG Orange customer service !!

du kannst
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Old 14.12.2013, 16:59
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Re: OMG Orange customer service !!

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du kannst
Bored?
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Old 14.12.2013, 17:10
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Re: OMG Orange customer service !!

lol sorry i know i was being jackass, sorry.
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