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Old 08.01.2014, 21:56
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What does "perfect condition" mean to you

Here goes, 5 years on here and finally, my first rant on EF.....

Just bought a baby carrier off the forum (will keep seller etc anonymous in case we find a way to resolve it).

Hummed and hawed about which to buy and finally went for an ad which stated that their carrier had only been used a few times and was in "perfect condition".

To me, "perfect condition" means as-new and definitely with no bits missing.

So it arrived today - in need of a very good clean and missing the removable bib (these are not available for sale separately). So not only does it offer no protection from the inevitable dribble and spit-up, but also has nasty metal fastening where baby's head and face will rest!

Grrrrrr

Am I being unreasonable in my expectations of "perfect condition"?
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Old 08.01.2014, 22:03
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Re: What does "perfect condition" mean to you

Perfect would mean to me that "could not be better" - hence your rant is legit…
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Old 08.01.2014, 22:03
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Re: What does "perfect condition" mean to you

What did the seller say? I would have asked for my money back ...
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Old 08.01.2014, 22:08
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Re: What does "perfect condition" mean to you

Yup to me perfect would be like new with nothing missing .. And certainly clean!!

Edit .. Everybody is looking through the adverts now

Last edited by John_H; 08.01.2014 at 22:09. Reason: blaaa
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Old 08.01.2014, 22:12
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Re: What does "perfect condition" mean to you

If somebody says that to me I already start sweating ...

Because "Perfect condition" raises doubts and equals "watch this space".

Last edited by jacek; 09.01.2014 at 08:08.
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Old 08.01.2014, 22:24
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Re: What does "perfect condition" mean to you

Why post a 'complaint' before you are 100% sure it can't be resolved?
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Old 08.01.2014, 22:28
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Re: What does "perfect condition" mean to you

I asked if they had the missing bib and they replied with the following:

"I don't have it anymore and for hygeine reasons I would recommend that you use a fresh bib only.
Hope you can find an alternative."

I replied expressing my disappointment etc but as yet no further reply.
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Old 08.01.2014, 22:31
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Re: What does "perfect condition" mean to you

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I asked if they had the missing bib and they replied with the following:

"I don't have it anymore and for hygeine reasons I would recommend that you use a fresh bib only.
Hope you can find an alternative."

I replied expressing my disappointment etc but as yet no further reply.
Have you asked for a refund, or money off?

There is a saying "don't hang your dirty washing in public".

I'd wait till it can't be resolved before 'hanging out your dirty washing'.
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Old 08.01.2014, 22:34
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Re: What does "perfect condition" mean to you

Seems strange that the bibs aren't sold separately - afterall it's a part that is all too easy to lose. If it is babybjorn, bibs are definitely sold as a separate item. Or perhaps you could make one? And in the meantime, maybe the seller will give you a partial refund?
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Old 08.01.2014, 22:37
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Re: What does "perfect condition" mean to you

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Why post a 'complaint' before you are 100% sure it can't be resolved?
Ditto... there was only one for sale recently.

I'd have asked for a refund and exhausted all my opportunities for resolving it before I started doing any naming (or, hinting) and shaming.

EDIT - Apparently not the one I linked.

Last edited by Chuff; 09.01.2014 at 07:47.
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Old 08.01.2014, 22:40
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Re: What does "perfect condition" mean to you

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Have you asked for a refund, or money off?

There is a saying "don't hang your dirty washing in public".

I'd wait till it can't be resolved before 'hanging out your dirty washing'.
Sometimes when something is really bugging you, you just want to get it off your chest and have a good moan....

I paid for the item in advance and they posted it to me, so not sure what the best solution would be - would post it back and ask for a refund, but then I am out of pocket for both lots of postage. Would like to reach an amicable solution, but for now I am sitting waiting for a reply from them - but for now the newly found pessimist in me hasn't taken "I hope you can find an alternative" as a sign a compromise will be offered.
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Old 08.01.2014, 22:43
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Re: What does "perfect condition" mean to you

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Sometimes when something is really bugging you, you just want to get it off your chest and have a good moan....

I paid for the item in advance and they posted it to me, so not sure what the best solution would be - would post it back and ask for a refund, but then I am out of pocket for both lots of postage. Would like to reach an amicable solution, but for now I am sitting waiting for a reply from them - but for now the newly found pessimist in me hasn't taken "I hope you can find an alternative" as a sign a compromise will be offered.
I have to be honest and say if it was me that sold it to you and you did this, I'd be telling you where to go.

Think you have jumped in with your complaint a bit prematurely.
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Old 08.01.2014, 22:44
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Re: What does "perfect condition" mean to you

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Ditto... there was only one for sale recently, so I guess it's this one http://www.englishforum.ch/items-sal...oberglatt.html

I'd have asked for a refund and exhausted all my opportunities for resolving it before I started doing any naming (or, hinting) and shaming.
No, it's not this one! Please don't start posting guesses - I'm starting to think my first go at venting in public was a bad idea
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Old 08.01.2014, 22:44
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Re: What does "perfect condition" mean to you

Kiwigeek, did I ever tell you about my 30chf vacume cleaner?
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Old 08.01.2014, 22:46
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Re: What does "perfect condition" mean to you

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Sometimes when something is really bugging you, you just want to get it off your chest and have a good moan....

I paid for the item in advance and they posted it to me, so not sure what the best solution would be - would post it back and ask for a refund, but then I am out of pocket for both lots of postage. Would like to reach an amicable solution, but for now I am sitting waiting for a reply from them - but for now the newly found pessimist in me hasn't taken "I hope you can find an alternative" as a sign a compromise will be offered.
As a stop-gap (or maybe a compromise) you can machine wash a Babybjorn and the dribble catcher could be replaced by a carefully folded muslin square.

My perception of "perfect condition" on a used item is that it should be complete and scrupulously clean but not shop new. So, mucky and bits missing is a bit of a poor show on the part of the seller.
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Old 08.01.2014, 22:47
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Re: What does "perfect condition" mean to you

They never mentioned the bib was missing? I wouldn't be happy about that either...
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Old 08.01.2014, 22:59
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Re: What does "perfect condition" mean to you

It all really boils down to those two words - "perfect condition". Do I feel I got ripped off?

Well on reflection, no, the price is probably about right for an item in that condition and missing that part..... just irritated by the choice of words used to describe it.

Oh well, I guess I had best slink off back to my corner, put the kettle on and calm down over a "perfect condition" cuppa.......
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Old 08.01.2014, 23:31
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Re: What does "perfect condition" mean to you

If they refuse to resolve then name and shame on the forum.

They sold you something that should be as good as new not part missing etc
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Old 08.01.2014, 23:54
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Re: What does "perfect condition" mean to you

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If they refuse to resolve then name and shame on the forum.

They sold you something that should be as good as new not part missing etc
Were there pictures posted of the item you bought?

Why not post some pictures here so we can all see what you are describing?
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Old 09.01.2014, 00:06
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Re: What does "perfect condition" mean to you

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Why post a 'complaint' before you are 100% sure it can't be resolved?
Quite legitimate to help vent some frustration, especially as it is anonymous.
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