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Old 23.01.2014, 10:17
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all Swiss account holders: control your account for a possible fraud/technical error

all UBS account/cardholders please note:

Certain transactions from 20th Jan & 21st Jan have been booked/debited twice on almost all UBS Maestro Cardholders due to a possible fraud/technical error.


Duplicate transactions were debited today morning and UBS is working on it.


Having subscribed to mobile alerts on my UBS banking, I received a debit alert today morning @ 5:30 for a transaction which I had not scheduled. However, I totally ignored the message until a colleague at work informed me of a possible UBS Fraud and that I should control my account and follow-up with UBS.

Being alarmed, I then I logged in to my account to find two different transactions from 21st Jan being debited to my account twice.

Called up UBS customer care and the support agent told me that UBS is already aware of this issue and that it is a technical problem which UBS is working to resolve today or earliest by tomorrow. He said UBS reviewing this problem for all account holders irrespectively and working to fix it automatically.

Check your accounts and keep an eye or follow-up I would say.
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Old 23.01.2014, 11:10
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Re: all UBS account holders: control your account for a possible fraud/technical erro

Thanks for the headsup - I have just checked our account and can see two (thankfully small) transactions that have been debited twice in the manner you describe. I'll also be keeping a close eye on things and following up with UBS.
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Old 23.01.2014, 11:16
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Re: all UBS account holders: control your account for a possible fraud/technical erro

Yep, got one double for CHF 29 on the 21st.

Tom
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Old 23.01.2014, 11:22
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Re: all UBS account holders: control your account for a possible fraud/technical erro

Same here, 2 small amounts booked twice (14.2 & 2.4CHF).
Thanks for alerting!
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Old 23.01.2014, 11:38
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Re: all UBS account holders: control your account for a possible fraud/technical erro

Ah thankfully my bookings amount to 14Chf. Not much but hardly the point!
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Old 23.01.2014, 11:42
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Re: all UBS account holders: control your account for a possible fraud/technical erro

not just UBS, but several banks affected due to a technical error in SIX Payment Services as confirmed by SIX Group.

click this link to 20min news(translated)

Last edited by BigB.ZH; 23.01.2014 at 11:45. Reason: formatting
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Old 23.01.2014, 11:48
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Re: all UBS account holders: control your account for a possible fraud/technical erro

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not just UBS, but several banks affected due to a technical error in SIX Payment Services as confirmed by SIX Group.

click this link to 20min news(translated)
Messy, very messy. I haven't checked yet but I reckon I'll be 200 down.

Good thing is that you shouldn't need to contact your bank as it'll be automatically rectfied. Still, it shouldn't happen in the first place.
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Old 23.01.2014, 11:49
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Re: all UBS account holders: control your account for a possible fraud/technical erro

Yep, it is SIX that has the error and also transactions from the 19th. Alerted UBS who also told me I am one of a lot of people to whom this happened.
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Old 24.01.2014, 11:41
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Re: all Swiss account holders: control your account for a possible fraud/technical er

http://www.swissinfo.ch/eng/business...l?cid=37800868

Tom
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Old 24.01.2014, 12:40
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Re: all Swiss account holders: control your account for a possible fraud/technical er

I guess it really was just maestro since nothing happened to my postfinance transactions from said dates :S...what a nightmare!!!!
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Old 24.01.2014, 13:04
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Re: all Swiss account holders: control your account for a possible fraud/technical er

All solved for me this morning, got the money back
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Old 24.01.2014, 13:10
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Re: all Swiss account holders: control your account for a possible fraud/technical er

My ZKB Maestro transactions from January 22 were duplicated and dated January 23.

Their on-line banking says the are dealing with it asap...
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Old 24.01.2014, 13:17
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Re: all Swiss account holders: control your account for a possible fraud/technical er

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I guess it really was just maestro since nothing happened to my postfinance transactions from said dates :S...what a nightmare!!!!
Yep, they stated PF cards were not affected.
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Old 24.01.2014, 13:38
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Re: all Swiss account holders: control your account for a possible fraud/technical er

Yep, I had one too. Lidl double payment which is being refunded today.
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Old 24.01.2014, 13:50
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Re: all Swiss account holders: control your account for a possible fraud/technical er

I had a double transaction booked on the 23rd. Today i looked and I found a reversal transaction listed so seems they have corrected the mistake. I bank with CS.
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Old 24.01.2014, 13:52
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Re: all Swiss account holders: control your account for a possible fraud/technical er

None of our transactions were affected and we bank with CS so I guess it didn't' affect all accounts.
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Old 24.01.2014, 15:03
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Re: all Swiss account holders: control your account for a possible fraud/technical er

Its not just cards, some cash transactions are also affected. I gave my wife 50 CHF to go shopping but when she came home she said it wasn't enough and wanted another 50.
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