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  #21  
Old 21.07.2015, 22:39
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Re: gotogate.ch warning

We just booked our holiday flights through gotogate. Of course I searched EF first for recommendations, so I thought I'd post our experience. The price was too tempting for the connections.

We noticed there are numerous ways they try to trip you up with the check boxes. Sometimes yes is on the left and other times it's on the right. Even after you check a box for no, a pop-up appears and the default highlighted box is yes.

At the final page, you again get a pop-up asking about travel insurance, etc. with the default box being yes. If you're not careful and paying close attention, it's easy for the switcheroo to work.

Our card has been charged and ticket number issued, and all is correct. We can also see our reservations on the airline's site. So far, so good. Fingers crossed.
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  #22  
Old 11.08.2015, 15:36
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Re: gotogate.ch warning

Yet I don't understand why people pucharse their flights on such "we-will-get-lower-flight-fare-by-miracles.com" websites... They are good to search but never to book... On speacial occasions you may get it cheaper (when they pre-book seats) but it ain't worthed... Believe me...
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  #23  
Old 20.08.2015, 14:00
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Re: gotogate.ch warning

Skyscanner is not as simple to use as one might think.

I booked a flight to Singapore not too long ago. The cheapest flight which met my requirements was 750Fr (gotogate, btw) but when you actually run through it, the final charge was nearly 850Fr per ticket.

I went back to scyscanner, selected the next cheapest option, (757Fr) and the price i paid was around 760 per ticket.

2 morals of the story:
Skyscanner is a useful guide, but dont trust it to tell you the price you will actually pay,

And secondly, just because the flight is cheap, does not mean you wont get shafted on other charges.

As someone has said already, watch it like a hawk.
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  #24  
Old 20.08.2015, 14:59
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Re: gotogate.ch warning

That's why it's better to have trusted ticket sellers + preferred airlines that shows it's listing on Skyscanner.

For example. I wanted to get a GVA to MNL flight on Skyscanner. I set the date, then the site gave me a list of flights.

I unchecked all Chinese airliners. So it gave me Etihad, Emirates, Cathay, KLM, etc.

I know that Etihad is good, so I found an Etihad flight from Cheaptickets.ch, gotogate.ch, etc.

I know Cheaptickets.ch is good so I checked the travel time, layovers, etc.

Clicked on the ticket, transferred to the ticket vendor. Read everything including those sneaky checked boxes. Double check the total damage, et Voila!
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  #25  
Old 03.05.2016, 14:29
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Re: gotogate.ch warning

I noticed an interesting phenomena yesterday evening searching for specific Iberia flights to Morocco via Madrid. I was simultaneously hitting multiple search engines (opodo, skyscanner, expedia, ebooker, kayak, seat24, iberia, Sta travel, cheaptickets etc..) and noticed that the prices were steadily creeping up the more I looked.

For reference Opodo initially quoted me €403, but an hour later it was €460 (same route, time, date). I checked again this morning and its back down to €400. Could it be that the Iberia servers saw a surge in interest for those specific flights and pre-emptively put its prices up? If so I probably won't do that again
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  #26  
Old 03.05.2016, 14:37
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Re: gotogate.ch warning

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For reference Opodo initially quoted me €403, but an hour later it was €460 (same route, time, date). I checked again this morning and its back down to €400. Could it be that the Iberia servers saw a surge in interest for those specific flights and pre-emptively put its prices up? If so I probably won't do that again
I presume one of the other Mods is using the private jet on those dates.
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  #27  
Old 03.05.2016, 14:42
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Re: gotogate.ch warning

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I presume one of the other Mods is using the private jet on those dates.
Still this one, isn't it?


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  #28  
Old 03.05.2016, 14:43
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Re: gotogate.ch warning

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I presume one of the other Mods is using the private jet on those dates.
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Still this one, isn't it?


You do understand the difference between a prop and a jet?
(One goes round and round in circles and the other sucks)
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  #29  
Old 03.05.2016, 14:48
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Re: gotogate.ch warning

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You do understand the difference between a prop and a jet?
(One goes round and round in circles and the other sucks)
I assumed you were just playing with words.
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  #30  
Old 03.05.2016, 15:01
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Re: gotogate.ch warning

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You do understand the difference between a prop and a jet?
(One goes round and round in circles and the other sucks)
I'm in aviation you know old boy.

Here's the abbreviated description of how a jet engine works:

Suck. Squeeze. Bang. Blow.

Usually in that order. Notice the omission of any swallowing. Because if you swallow an FOD (Foreign Object Damage), your airborne moment is about to come to a prompt end.
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  #31  
Old 03.05.2016, 15:05
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Re: gotogate.ch warning

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I'm in aviation you know old boy.

Here's the abbreviated description of how a jet engine works:
Suck. Squeeze. Bang. Blow.
It was a play on words - but you've ruined it now as I have had to explain it.
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  #32  
Old 03.05.2016, 15:18
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Re: gotogate.ch warning

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I noticed an interesting phenomena yesterday evening searching for specific Iberia flights to Morocco via Madrid. I was simultaneously hitting multiple search engines (opodo, skyscanner, expedia, ebooker, kayak, seat24, iberia, Sta travel, cheaptickets etc..) and noticed that the prices were steadily creeping up the more I looked.

For reference Opodo initially quoted me €403, but an hour later it was €460 (same route, time, date). I checked again this morning and its back down to €400. Could it be that the Iberia servers saw a surge in interest for those specific flights and pre-emptively put its prices up? If so I probably won't do that again
Delete your cookies when searching for flights, many airlines track your searches and use it to push the prices up specifically for you.
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  #33  
Old 03.05.2016, 15:34
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Re: gotogate.ch warning

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Delete your cookies when searching for flights, many airlines track your searches and use it to push the prices up specifically for you.


In addition, I would like to add that interestingly enough, if you book on a Wednesday evening, price will be lower than same flight on Friday or Sunday evening. I read somewhere that this is due to most ppl booking on weekends so prices hike because of that.
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  #34  
Old 03.05.2016, 22:15
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Re: gotogate.ch warning

I heard of this happening too, they could be looking at general interest too.
For targeted price hike i'm not sure cookies are enough, they may be looking at your IP address (which changes when you turn off and on the router I think, or every 24 hours).
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  #35  
Old 03.05.2016, 22:26
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Re: gotogate.ch warning

Just to add - a website ending with .ch does not mean the company is Swiss, has any base in Switzerland, nor can (easily) chase a Swiss "debt". It does not mean that the company must abide by Swiss law - on the contrary, it may have to abide by (usually tougher) EU law.
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  #36  
Old 03.05.2016, 23:38
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Re: gotogate.ch warning

I bought tickets via gotogate, ebookers, tripair and cheaptickets and it was fine so far (though one does have to unclick a couple of things a couple of times). I always do have slight worry that some problem may occur because of the number of negative reviews online

I hope I won't have to write a negative one but will do if something negative happens.
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  #37  
Old 04.05.2016, 01:08
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Re: gotogate.ch warning

Quote:
I noticed an interesting phenomena yesterday evening searching for specific Iberia flights to Morocco via Madrid. I was simultaneously hitting multiple search engines (opodo, skyscanner, expedia, ebooker, kayak, seat24, iberia, Sta travel, cheaptickets etc..) and noticed that the prices were steadily creeping up the more I looked.

For reference Opodo initially quoted me €403, but an hour later it was €460 (same route, time, date). I checked again this morning and its back down to €400. Could it be that the Iberia servers saw a surge in interest for those specific flights and pre-emptively put its prices up? If so I probably won't do that again
No.

Quote:
I was simultaneously hitting multiple search engines
Flight ticket search engines can only quote a fare for available seats. As you probably know, seats are priced acording to how restrictive the T&Cs of the ticket are. If you've selected the exact same return flight times on 9 searches, you've effectively requested 18 seats, so the lowest available fares on at least some of those searches will have gone up to the next highest price bracket.

Also, many scheduled airlines allow agents and pasengers to 'hold' a flight in a booking without completing the purchase. This will show as a 24hr fare guarantee on airline websites. This all affects the availability, hence the lowest available fare that you can see.

All it takes is some random travel agency in another country to 'hold' a group booking on the flight you want, for the entire flight to sell out. The reverse is also the case, and that is often the reason why you will see a fare go down when you check it again the following day, or even just a few minutes later. It just means someone's purchase option has expired / or someone has released a seat for sale after having it on hold for several days without completing the purchase.
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  #38  
Old 04.05.2016, 08:51
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Re: gotogate.ch warning

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Have you tried getting in touch with gotogate?
If they are not responsive, filing a *fraud* claim with the credit card company (as Sbrinz mentioned) is your best bet. The credit card company is obliged to retract any claims on your card that you did not approve (some paperwork is involved). If you act quickly, your money will never leave your account.

I thought I would also share my experience booking tickets online. I use skyscanner.ch and momondo.ch to find deals, but whenever redirected to an online travel agent, I always check their reputation first on http://www.trustpilot.com/ (gotogate is very badly rated there).
It is very common for some online travel agent (travelgenio, bravofly and many others) to manipulate prices, so that they appear first on travel search engines then add extra fees (handling fee, credit card surcharge) costs once you filled in all your personal data.

Online travel agents I can recommend, well rated, very transparent and you can avoid any extra payment charge using Sofort payment:
http://www.ebookers.ch
http://www.cheaptickets.ch

The alternative is to book directly with the airline, if you can find the same deal.
I wouldn't book through any .ch site at all if you do not want to get ripped off.
Just use e.g. expedia.de instead. It is for a reason expedia.de tries to redirect you back to expedia.ch.
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  #39  
Old 04.05.2016, 14:57
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Re: gotogate.ch warning

Sorry, just realized I never came back after post #21 to update.

Everything went fine. The tickets were issued electronically. We had no problem checking in online, getting boarding passes, etc. We didn't get hit with any surprise charges.

One interesting bit to note - the way the site did the booking made it hard to collect frequent flier points with just one program. The ticket was officially with SWISS, but the flights were officially operated under codeshare partners. We are members of most of the flight clubs so we just used one program for the first leg of the trip and another for the second. Less frequent travelers would probably miss this or not be a member everywhere, and therefore miss out on collecting miles/points.
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  #40  
Old 04.05.2016, 15:12
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Re: gotogate.ch warning

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One interesting bit to note - the way the site did the booking made it hard to collect frequent flier points with just one program. The ticket was officially with SWISS, but the flights were officially operated under codeshare partners. We are members of most of the flight clubs so we just used one program for the first leg of the trip and another for the second. Less frequent travelers would probably miss this or not be a member everywhere, and therefore miss out on collecting miles/points.
I'm not sure what you mean by this? Swiss / Star Alliance always go by operating carrier and not marketing carrier for mileage calculation. Btw, you can always change the FF number at the point of OLCI or at the airport - you don't need to stick with what was entered at the point of booking
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