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  #41  
Old 04.05.2016, 16:44
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Re: gotogate.ch warning

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I'm not sure what you mean by this? Swiss / Star Alliance always go by operating carrier and not marketing carrier for mileage calculation. Btw, you can always change the FF number at the point of OLCI or at the airport - you don't need to stick with what was entered at the point of booking
It's been so long I forget why we had to do it that way, but we had to use two different mileage programs because of the airlines that operated the flights - even though all are Star Alliance members or partners. We couldn't simply put everything on Miles n More.

And as you mention, we changed the FF numbers at the airport. Point was, people who don't fly often or don't belong to multiple programs could miss out on points. This was a long-haul, so worth a few thousand points. Then again, I guess those who don't fly much would lose the points anyway after a certain amount of time.
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  #42  
Old 04.05.2016, 16:52
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Re: gotogate.ch warning

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One interesting bit to note - the way the site did the booking made it hard to collect frequent flier points with just one program.
I had a similar issue. The flight booked was with Swiss but I have miles card of another Star Alliance member. A number of websites accepts only Swiss miles&more so have to show the card at the check-in.
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  #43  
Old 04.05.2016, 17:36
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Re: gotogate.ch warning

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I had a similar issue. The flight booked was with Swiss but I have miles card of another Star Alliance member. A number of websites accepts only Swiss miles&more so have to show the card at the check-in.
If you send an email over to Swiss after making the booking, they will happily add the card details of your prefered Star Alliance airline.

I have several cards, but that's purely an occupational hazard of working in the industry for the last decade. I always ask Swiss to credit the points to my Aegean Miles + Bonus card because OH's family live there, so it's the airline we try to use the most. Swiss have been great at adding the points and usually reply to the email request within 48hrs to confirm it's ben actioned.
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  #44  
Old 19.03.2017, 18:32
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Re: gotogate.ch warning

I stumbled into this thread while looking into the reputation of Gotogate. The price they offered was going to be 240CHF cheaper than the next one in the list so I was very cautious as I had never heard of them before.

I thought I could always abandon the purchase if I find high charges. There were none. I paid by Visa card and no charges were added. The price I paid was the one I had found on Kayak. Even all the additional options were easy to uncheck. Assuming the flight goes as planned, I would happily use them again.
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  #45  
Old 12.04.2017, 00:08
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Re: gotogate.ch warning

I used VISA instead of MasterCard and they didn't charge me extra
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  #46  
Old 12.04.2017, 11:13
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Re: gotogate.ch warning

I used gotogate a few years ago when returning from Siberia (literally).

Turn up at the airport, and while the lady at the counter can find my booking, there's something wrong.

Long story short, the gotogate system didn't finish my booking, so while they took money out of my amex, I didn't have a flight.

Wouldn't use them again.
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  #47  
Old 13.04.2017, 00:07
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Re: gotogate.ch warning

I have used gotogate.ch 3 times in last 6 months. no problem so far. it is true that if you don't look really good what you tick, the price can be higher in few seconds. additional to the price I've got on skyscanner.ch. they charged me additionally around 3 CHF due to credit card...
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  #48  
Old 27.04.2017, 14:25
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Re: gotogate.ch warning

I had exactly the same problem , I could contact mastercard, but the fees I woul d need to pay would cancel any benefit. I assume they ( gotogate) do it on purpose
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  #49  
Old 27.04.2017, 14:42
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Re: gotogate.ch warning

Cheaptickets.ch is a cheater.

I bought my tickets and payment was release and tickets cancelled.
I claimed them and nothing was done for a month. After contact skyscanner to ban. They have contacted me back that the refund was done, but I have never received the money back.

I needed to ask to my credit card provider to receive my money back


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Have you tried getting in touch with gotogate?
If they are not responsive, filing a *fraud* claim with the credit card company (as Sbrinz mentioned) is your best bet. The credit card company is obliged to retract any claims on your card that you did not approve (some paperwork is involved). If you act quickly, your money will never leave your account.

I thought I would also share my experience booking tickets online. I use skyscanner.ch and momondo.ch to find deals, but whenever redirected to an online travel agent, I always check their reputation first on http://www.trustpilot.com/ (gotogate is very badly rated there).
It is very common for some online travel agent (travelgenio, bravofly and many others) to manipulate prices, so that they appear first on travel search engines then add extra fees (handling fee, credit card surcharge) costs once you filled in all your personal data.

Online travel agents I can recommend, well rated, very transparent and you can avoid any extra payment charge using Sofort payment:
http://www.ebookers.ch
http://www.cheaptickets.ch

The alternative is to book directly with the airline, if you can find the same deal.
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