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Old 02.07.2014, 21:52
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gotogate.ch warning

An hour ago I booked a flight with gotogate.ch to which I was led by skyscanners.ch. They bilked me out of chf 146 and I'd just like to warn others not to be as foolish as me.

After going through the usual pages of details and options, unticking all those boxes, I was presented with a page showing the exact amout I was to pay and invited to enter my card details.

After my payment was accepted, the next screen came up with a much larger amount, I'd been charged an additional chf 97.72 for using a Mastercard and 39.00 for "Reiserücktrittsversicherung" which I'm certain I'd gone back to untick. At no time before payment was I warned of this extra charge, and I imagine that I probably wasn't allowed to untick Reiserücktrittsversicherung, but no warning of this either. This goes way beyond the little tricks that Easyjet and Ryanair used to play on their sites - it's plain cheating.

Is there a trade organisation in Switzerland to whom I could complain about gotogate? The site is a Swiss one and the payment was in Swiss Francs. I don't think these people should be allowed to trade.

Going back to skyscanners it does warn that some agents charge extra for credit cards, but not that the large amout will be witheld from you until after you've paid.

The lesson? use a proper travel agent, not someone on the internet you've never heard of.
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Old 02.07.2014, 23:49
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Re: gotogate.ch warning

You can contact your Mastercard issuer, they can be helpful.
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Old 03.07.2014, 00:20
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Re: gotogate.ch warning

Have you tried getting in touch with gotogate?
If they are not responsive, filing a *fraud* claim with the credit card company (as Sbrinz mentioned) is your best bet. The credit card company is obliged to retract any claims on your card that you did not approve (some paperwork is involved). If you act quickly, your money will never leave your account.

I thought I would also share my experience booking tickets online. I use skyscanner.ch and momondo.ch to find deals, but whenever redirected to an online travel agent, I always check their reputation first on http://www.trustpilot.com/ (gotogate is very badly rated there).
It is very common for some online travel agent (travelgenio, bravofly and many others) to manipulate prices, so that they appear first on travel search engines then add extra fees (handling fee, credit card surcharge) costs once you filled in all your personal data.

Online travel agents I can recommend, well rated, very transparent and you can avoid any extra payment charge using Sofort payment:
http://www.ebookers.ch
http://www.cheaptickets.ch

The alternative is to book directly with the airline, if you can find the same deal.
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Old 03.07.2014, 06:51
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Re: gotogate.ch warning

I know that it is very annoying that airlines and online airline ticketing agents build a set of hurdles to trip one up and catch extra revenue from oneself, but I have just run a dummy booking on gotogate.ch and the reiserücktrittversicherung and credit card options were clearly shown before processing payment ( which I did not do obviously ).

However, I was of course, looking for them and thus might not have noticed had I not been doing so.

If one unclicks the reiserücktrittversicherung, as one proceeds one is asked the same question with a green tab to proceed which, if one does not pay attention, one might assume is simply confirming to go to the next step but which in fact does so but with the insurance added back in.

Before confirming the final payment, one is given the revised total which one has to accept and agree with before payment can be made. I know such sites are very misleading but I think you might have problems getting the credit card company to cancel the transaction.

The credit card and debit card charges are often rip-offs, as they are usually well over the % commission charged by the credit card companies and often are charged per person and not per transaction.

What I find also very annoying is that airlines, ( Lufthansa, BA, Air France etc ), advertise special offers such as "Europe with Lufthansa from only Euro 49.00*" and then the "*" is somewhere in miniscule writing defined as being not including taxes and other charges which usually doubles or triples the final price !
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Old 03.07.2014, 09:02
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Re: gotogate.ch warning

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The credit card and debit card charges are often rip-offs, as they are usually well over the % commission charged by the credit card companies and often are charged per person and not per transaction.

What I find also very annoying is that airlines, ( Lufthansa, BA, Air France etc ), advertise special offers such as "Europe with Lufthansa from only Euro 49.00*" and then the "*" is somewhere in miniscule writing defined as being not including taxes and other charges which usually doubles or triples the final price !
Not sure if this is a world wide term, but the Aussies call this really annoying tactic "drip pricing" and its actually illegal in Australia.
http://www.accc.gov.au/consumers/onl...g/drip-pricing
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Old 03.07.2014, 09:48
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Re: gotogate.ch warning

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Not sure if this is a world wide term, but the Aussies call this really annoying tactic "drip pricing" and its actually illegal in Australia.
http://www.accc.gov.au/consumers/onl...g/drip-pricing
For airlines at least it is basically illegal in the EU - the price has to include all unavoidable charges. Not sure if Switzerland legally applies this but in practise the airlines appear to.

I actually find the majors to be mostly OK with this, Ryanair however turn avoiding this into an art form. Classic is that they don't charge for credit/debit cards as long as you are using a card no-one has ever heard of and that only about 2 people in the entire world actually have - leaving them free to charge everyone else pretty well what they want and not include it in the advertised fare.

The amount they charge to print your boarding card at an airport is another lovely one.

Sadly ever more are playing the avoidable game with luggage charges, unneeded travel insurance, etc. You just have to watch everything like a hawk
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Old 04.05.2016, 08:51
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Re: gotogate.ch warning

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Have you tried getting in touch with gotogate?
If they are not responsive, filing a *fraud* claim with the credit card company (as Sbrinz mentioned) is your best bet. The credit card company is obliged to retract any claims on your card that you did not approve (some paperwork is involved). If you act quickly, your money will never leave your account.

I thought I would also share my experience booking tickets online. I use skyscanner.ch and momondo.ch to find deals, but whenever redirected to an online travel agent, I always check their reputation first on http://www.trustpilot.com/ (gotogate is very badly rated there).
It is very common for some online travel agent (travelgenio, bravofly and many others) to manipulate prices, so that they appear first on travel search engines then add extra fees (handling fee, credit card surcharge) costs once you filled in all your personal data.

Online travel agents I can recommend, well rated, very transparent and you can avoid any extra payment charge using Sofort payment:
http://www.ebookers.ch
http://www.cheaptickets.ch

The alternative is to book directly with the airline, if you can find the same deal.
I wouldn't book through any .ch site at all if you do not want to get ripped off.
Just use e.g. expedia.de instead. It is for a reason expedia.de tries to redirect you back to expedia.ch.
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Old 04.05.2016, 14:57
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Re: gotogate.ch warning

Sorry, just realized I never came back after post #21 to update.

Everything went fine. The tickets were issued electronically. We had no problem checking in online, getting boarding passes, etc. We didn't get hit with any surprise charges.

One interesting bit to note - the way the site did the booking made it hard to collect frequent flier points with just one program. The ticket was officially with SWISS, but the flights were officially operated under codeshare partners. We are members of most of the flight clubs so we just used one program for the first leg of the trip and another for the second. Less frequent travelers would probably miss this or not be a member everywhere, and therefore miss out on collecting miles/points.
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Old 04.05.2016, 15:12
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Re: gotogate.ch warning

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One interesting bit to note - the way the site did the booking made it hard to collect frequent flier points with just one program. The ticket was officially with SWISS, but the flights were officially operated under codeshare partners. We are members of most of the flight clubs so we just used one program for the first leg of the trip and another for the second. Less frequent travelers would probably miss this or not be a member everywhere, and therefore miss out on collecting miles/points.
I'm not sure what you mean by this? Swiss / Star Alliance always go by operating carrier and not marketing carrier for mileage calculation. Btw, you can always change the FF number at the point of OLCI or at the airport - you don't need to stick with what was entered at the point of booking
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Old 04.05.2016, 15:52
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Re: gotogate.ch warning

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One interesting bit to note - the way the site did the booking made it hard to collect frequent flier points with just one program.
I had a similar issue. The flight booked was with Swiss but I have miles card of another Star Alliance member. A number of websites accepts only Swiss miles&more so have to show the card at the check-in.
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Old 27.04.2017, 13:42
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Re: gotogate.ch warning

Cheaptickets.ch is a cheater.

I bought my tickets and payment was release and tickets cancelled.
I claimed them and nothing was done for a month. After contact skyscanner to ban. They have contacted me back that the refund was done, but I have never received the money back.

I needed to ask to my credit card provider to receive my money back


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Have you tried getting in touch with gotogate?
If they are not responsive, filing a *fraud* claim with the credit card company (as Sbrinz mentioned) is your best bet. The credit card company is obliged to retract any claims on your card that you did not approve (some paperwork is involved). If you act quickly, your money will never leave your account.

I thought I would also share my experience booking tickets online. I use skyscanner.ch and momondo.ch to find deals, but whenever redirected to an online travel agent, I always check their reputation first on http://www.trustpilot.com/ (gotogate is very badly rated there).
It is very common for some online travel agent (travelgenio, bravofly and many others) to manipulate prices, so that they appear first on travel search engines then add extra fees (handling fee, credit card surcharge) costs once you filled in all your personal data.

Online travel agents I can recommend, well rated, very transparent and you can avoid any extra payment charge using Sofort payment:
http://www.ebookers.ch
http://www.cheaptickets.ch

The alternative is to book directly with the airline, if you can find the same deal.
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  #12  
Old 08.01.2019, 17:10
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Re: gotogate.ch warning

I recently had a very bad experience with gotogate and we are never going to use gotogate. As it was a special situation, I think it maybe generally helpful to other readers here:

In Dec 2018, My wife and I had to cancel our international return flight that I had booked via gotogate because of the death of my grandfather. I came to know that many international airlines have a bereavement policy for refund in case you end up cancelling your flight due to death of an immediate family members (also applies to non-refundable tickets usually). In my case, the airline was AirBaltic and they have such a policy (which is also mentioned on their website under Article 5.3.1).

I contacted gotogate regarding cancellation and followed up 2-3 times mentioning the airline link with the airline policy. They gave me wrong information twice on email where they specifically wrote that the airline did not have a death related waiver and that I will not get any refund upon cancellation.

It appeared a copy-paste response from Gotogate so I wrote directly to the airline. The airline immediately told me that I am eligible for full refund. I sent the required documents (death certificate of the deceased family member and a proof of relationship) to the airline and they directly added an authorization for cancellation with full refund on my booking reference and asked me to contact gotogate to process the full refund.

Following this, I forwarded the response from the airline to gotogate and demanded an explanation on why they gave me fraudulent information earlier, to which, they simply said that they apologise for the inconvenience and they will try their best to refund the amount in 2-8 weeks and also deduct CHF 71 per person as refund process fees!!

In summary, Gotogate out-rightly lied to me on email that the airline did not have a bereavement policy and I will not get any refund upon cancellation. I contacted the airline myself and obtained a full refund authorization. This all happened within two weeks of the death of an immediate family member. Now gotogate will simply bill me 142 Fr. for processing the refund, which I can only hope to receive in the next 2 months.

nilklin

PS: I would also assume that they are breaking some legal code when they are misinforming passengers about airline policies (in this case, death related refund policy). I have all their responses on email, but I do not know a platform where I can legally complain against them. If anyone has any suggestion or experiences related to this, please feel free to share.
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Old 08.01.2019, 20:10
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Re: gotogate.ch warning

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Now gotogate will simply bill me 142 Fr. for processing the refund, which I can only hope to receive in the next 2 months.
This is the sole reason why they (and other middlemen) sell tickets slightly cheaper than the airline if booked directly. Any changes, cancellation or other requests carry heavy fees.

I did however have a relatively positive experience with a ticked booked through Opodo. The airline changed the flight times to which I didn't agree and requested a full refund. It took me several phone calls with the Indian-based helpline, but I felt the people there really made it sound as they are committed. I got refunded in full with no deductions.

My general recommendation is to always book airline-direct unless you are absolutely sure you will not need any customer service.
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Old 03.07.2014, 07:06
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Re: gotogate.ch warning

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An hour ago I booked a flight with gotogate.ch to which I was led by skyscanners.ch. They bilked me out of chf 146 and I'd just like to warn others not to be as foolish as me.

After going through the usual pages of details and options, unticking all those boxes, I was presented with a page showing the exact amout I was to pay and invited to enter my card details.

After my payment was accepted, the next screen came up with a much larger amount, I'd been charged an additional chf 97.72 for using a Mastercard and 39.00 for "Reiserücktrittsversicherung" which I'm certain I'd gone back to untick. At no time before payment was I warned of this extra charge, and I imagine that I probably wasn't allowed to untick Reiserücktrittsversicherung, but no warning of this either. This goes way beyond the little tricks that Easyjet and Ryanair used to play on their sites - it's plain cheating.

Is there a trade organisation in Switzerland to whom I could complain about gotogate? The site is a Swiss one and the payment was in Swiss Francs. I don't think these people should be allowed to trade.

Going back to skyscanners it does warn that some agents charge extra for credit cards, but not that the large amout will be witheld from you until after you've paid.

The lesson? use a proper travel agent, not someone on the internet you've never heard of.
According to their WEBsite www.gotogate.ch it is a company registered in Finland, and it is not in the Swiss Handelsregister (Commercial Register)
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Old 03.07.2014, 07:54
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Re: gotogate.ch warning

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According to their WEBsite www.gotogate.ch it is a company registered in Finland, and it is not in the Swiss Handelsregister (Commercial Register)
So, does that mean that gotogate.ch are working illegally in some way??
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Old 13.07.2014, 05:30
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Re: gotogate.ch warning

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So, does that mean that gotogate.ch are working illegally in some way??
No, perfectly legally. An offshore company, possibly acting the same way in several countries, using different names
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Old 13.07.2014, 09:19
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Re: gotogate.ch warning

Swiss also do the same. Waiting until the final purchase page before you complete the transaction to announce the credit card fee. It may be legal but annoying all the same.

Cheers,
Nick
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Old 20.08.2014, 10:58
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Re: gotogate.ch warning

sky-tours.com warning: Tried a few times to book through this site, after finding them as offering the best price on an aggregator like skyscanner.com. Every time I did so, the price "mysteriously" increased as I got to the "enter payment details" step. Avoid like the plague is my advice.

cheaptickets.ch warning: Awful, awful, awful customer service. Had to call their helpline twice. The first time was a few minutes before their closing time, and they hung up on me. I had to call Singapore Airlines in Singapore to get the problem sorted out. Today they are just not answering the phone. Cheap if you just want a ticket, but if you need any help or information then forget it.
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Old 20.08.2014, 11:22
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Re: gotogate.ch warning

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Swiss also do the same. Waiting until the final purchase page before you complete the transaction to announce the credit card fee. It may be legal but annoying all the same.

Cheers,
Nick
Yeah but with Swiss, it's 22.- and not almost 100.-, and you can still cancel the reservation if you really mind about the 20 bucks. The extra fee is shown before you confirm the reservation. That is OK, imo, and actually pretty standard, with many sites, providers, online shops, whatnot.
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Old 27.04.2017, 13:25
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Re: gotogate.ch warning

I had exactly the same problem , I could contact mastercard, but the fees I woul d need to pay would cancel any benefit. I assume they ( gotogate) do it on purpose
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