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  #21  
Old 29.08.2014, 20:25
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Re: Gaah! Very pissed off!

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Just been completely done over when ordering online.

Ordered some clothes from Next Directory's Swiss website… paid in Swiss Francs. Have ordered from them before, no problems, very fast delivery, no import taxes to pay.


Just got an email from AAS freight services at ZRH. Pay 33chf francs import tax via pay pal now, or we won't send your package any further! …. I wouldn't mind so much but my order was 50chf… below the tax threshold I thought. Gaah! Very pissed off!!


So sorry but the Import value is the sum of the Merchandise value and the (possibly assumed) transport. So that you have to instruct the Sender about value including transport
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  #22  
Old 29.08.2014, 20:26
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Re: Gaah! Very pissed off!

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I was gonna say maybe you didnt count the shipping cost, but i realized shipping was free, so that is worth being pissed.

If the shipping was free they simply assumed a transport Charge on whatever basis
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  #23  
Old 29.08.2014, 20:30
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Re: Gaah! Very pissed off!

https://twitter.com/nextofficial

I'm sure they want to hear of threads like this.

Until they change, I would truly recommend using another retailer.
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  #24  
Old 29.08.2014, 20:35
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Re: Gaah! Very pissed off!

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https://twitter.com/nextofficial

I'm sure they want to hear of threads like this.

Until they change, I would truly recommend using another retailer.
You can always file one or get it off your chest out there:

http://www.dhl.ch/en/contact_center/...anagement.html

All it takes, one working day
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  #25  
Old 30.08.2014, 11:02
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Re: Gaah! Very pissed off!

Apparently according to the website they do not use DHL anymore. They use Skynet and Swiss Post. Could be why the difference this time!
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  #26  
Old 30.08.2014, 12:00
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Re: Gaah! Very pissed off!

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Yes, called them, they didn't care, just said I was liable for any customs charges!
Appeal the customs charges, all very easy if you show your invoice. Done that several times always a success.
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  #27  
Old 30.08.2014, 12:18
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Re: Gaah! Very pissed off!

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Appeal the customs charges, all very easy if you show your invoice. Done that several times always a success.
Would love to. But can't find any (easy to understand) info on charges. They charged me 6 francs tax ... So maybe it was chargeable, I'm not sure I always though the threshold was 60/65 chf.
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  #28  
Old 30.08.2014, 12:39
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Re: Gaah! Very pissed off!

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Would love to. But can't find any (easy to understand) info on charges. They charged me 6 francs tax ... So maybe it was chargeable, I'm not sure I always though the threshold was 60/65 chf.
6 CHF vat implies 75 CHF value.
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  #29  
Old 30.08.2014, 12:54
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Re: Gaah! Very pissed off!

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I have ordered from Lands' End and you can choose to pre-pay the charges and they guarantee you have no more charges upon delivery
That's exactly what Nordstrom offers when you place an order from Switzerland.
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  #30  
Old 30.08.2014, 14:24
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Re: Gaah! Very pissed off!

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That's exactly what Nordstrom offers when you place an order from Switzerland.

Yes that's becoming more common especially from companies with some business/marketing brains. Also some companies will even refund the difference if the charges are less but still guarantee you won't pay more if it exceeds what you paid.

Shocking! Especially here in Switzerland.
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Old 30.08.2014, 21:13
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Re: Gaah! Very pissed off!

(Apologies but I'm relatively new to CH) What is the threshold when getting stuff into Switzerland? I read someone earlier on this thread mention 60/65CHF...can anyone confirm the exact amount?
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  #32  
Old 31.08.2014, 06:38
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Re: Gaah! Very pissed off!

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Maybe it just skipped through the net? I order lots of stuff online and it can be quite hit and miss what gets pulled up.


It IS "hit&miss" !!
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  #33  
Old 31.08.2014, 13:05
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Re: Gaah! Very pissed off!

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(Apologies but I'm relatively new to CH) What is the threshold when getting stuff into Switzerland? I read someone earlier on this thread mention 60/65CHF...can anyone confirm the exact amount?
The actual limit is 5 CHF of tax. So if everything is taxed at 8% then the limit, including shipping, would be 62.50.

Some things, like books are rated at 2.5%, so the limit is going to be nearer 200, but bear in mind it'll be quite a bit less than that because the shipping is still rated at 8%.

So for example, if shipping is 12.50, that'd be 1 CHF tax, leaving you with 160 CHF of books to take you to the limit - so the total value is 172.50.
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  #34  
Old 31.08.2014, 13:25
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Re: Gaah! Very pissed off!

Anyone know who I write to to challenge it?
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  #35  
Old 31.08.2014, 13:31
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Re: Gaah! Very pissed off!

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Anyone know who I write to to challenge it?
Either the company you bought the goods from, or the company who delivered them?

Last edited by Richdog; 31.08.2014 at 13:48.
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  #36  
Old 11.12.2014, 00:04
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Re: Gaah! Very pissed off!

I forgot about them using this company and stupidly ordered again. In July I paid CHF 32.25 charges for a CHF 46 purchase. Now they charged me CHF 41.65 for a CHF 60 purchase. I already took up the issue with Next in July, they responded once and then nothing happened.
Now in touch with them over Twitter and pointed out this thread.

AAS Freight refuses to provide me with a proper invoice from Swiss customs, not sure what that is about, I have asked them for one twice and all that happens is that they send further reminders to pay the charges. Since one item in my order is a gift, I have now decided to pay for it.

I have a friend who works in the Swiss customs administration, he is happy to look into the matter but he needs a proper invoice from Swiss customs to assess the situation correctly - which AAS Freight has so far failed to provide, I can only see their invoice. He confirmed that purchases under CHF 62 are usually exempt, so the cases in this thread all look to be a bit odd to get such high charges on.
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  #37  
Old 11.12.2014, 00:16
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Re: Gaah! Very pissed off!

It has to *clearly* be under 62 CHF.

I ordered some bike stuff from the UK, under 62 CHF, not including postage. The parcel came opened (and re-sealed in customs tape) with no charges. Luckily for me the invoice clearly stated (in English) "Free Delivery, total invoice amount £xx" and the conversion at the xe.com rate put it at 60 CHF.

I've heard (on here I think) that even if there's free delivery, unless that's clearly stated they will assume a delivery charge (a "Swiss" delivery type charge!) which can easily put the total assumed value over the threshold.

And some companies open parcels at random to check and they charge their admin fees for doing so, even if no tax is due (again that's something I've read about happening on here, probably DHL).
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  #38  
Old 11.12.2014, 00:23
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Re: Gaah! Very pissed off!

Next has a sticker on the outside where all the info is clearly stated. It's a shame because Next is the only company that does affordable, reasonable quality clothing for tall women that I like. By the way, one customer service person said the tall range is no longer available in Switzerland, so I am doubly upset.

Dear Next, if you are reading this, kindly go and see your marketing strategist and once they have stopped shouting at you for decided to ignore a market with hardly any competition and high purchasing power, kindly make sure that both the tall and petite stuff is available to Swiss women who don't want to exist in ballerinas, skinny jeans and shapeless smocks.
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  #39  
Old 11.12.2014, 00:25
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Re: Gaah! Very pissed off!

Cheap Easyjet flight to London early morning, shop like crazy in the January sales, have an early dinner, fly back.
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  #40  
Old 11.12.2014, 00:31
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Re: Gaah! Very pissed off!

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Cheap Easyjet flight to London early morning, shop like crazy in the January sales, have an early dinner, fly back.
Or just get your stuff posted to a PO Box service across the border in France, Germany or Italy.
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