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  #21  
Old 13.11.2014, 16:33
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Re: Stupid Mobility no-show fees!

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Not so sure on that.

The assumption is that the OP not only booked and didn't use a car but they prevented someone else from doing so and accruing extra charges.

Lets say the 6 hours is for an economy car - and was to include a journey of 40km each way. Mobility would earn 6 hours (17chf) and 80km (51.20chf). They are charging the OP 34chf for not using the car.

Seems pretty reasonable to me
There's no minimum distance. If the OP and just gone to the car, tapped in and then back out, maybe opening a door for good luck, then they'd have fulfilled their obligation.

The extra is purely a punitive charge. It doesn't seem reasonable to me.


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How would you expect to be informed, if not by post?

Carrier pigeon?
Town Crier?
Telegram?
Telex?
Kiss-O-Gram?
Letter? My Mobility magazine gets taken out of the plastic bag and straight into the recycling, along with the pile of unread Coop gash.
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  #22  
Old 13.11.2014, 16:42
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Re: Stupid Mobility no-show fees!

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There's no minimum distance. If the OP and just gone to the car, tapped in and then back out, maybe opening a door for good luck, then they'd have fulfilled their obligation.

The extra is purely a punitive charge. It doesn't seem reasonable to me.

.
Hardly in the spirit of the Cooperative either, is it?

There are alternatives such as Avis and Hertz.

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The extra is purely a punitive charge. It doesn't seem reasonable to me.


Letter? My Mobility magazine gets taken out of the plastic bag and straight into the recycling, along with the pile of unread Coop gash.
But that's hardly Mobility's fault it it?
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  #23  
Old 13.11.2014, 16:45
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Re: Stupid Mobility no-show fees!

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Good advice, yes - but Swiss law doesn't agree with you. ".
Sue them, because only a judge can tell you what you want to hear. Consumer associations might also know of past cases based on the same legal issue. Ask them.
An internet forum can give you a bit of empathy and judgemental comments. You'll get both in this thread.
Good luck.
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  #24  
Old 13.11.2014, 17:32
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Re: Stupid Mobility no-show fees!

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But that's hardly Mobility's fault it it?
Yes and no. A letter is likely to inform customers of a change in T&C more efficiently than an entry in a magazine, which I imagine a significant number of recipients either dump or skim.
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Old 13.11.2014, 18:04
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Re: Stupid Mobility no-show fees!

It's a bit of crappy thing to do. I'd expect the cancellation penalty notice to be made quite prominent.

Ever seen the pro-litteris (royalties) collection letters? Don't fill it in, you get a 100CHF statutory fine. But the letter looks like something knocked up on a letraset by a 12 year old - so I'm sure it gets binned quite often. Ker-ching.
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Old 13.11.2014, 18:47
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Re: Stupid Mobility no-show fees!

I sympathize with OP for being hit with a charge that she/he did not expect, and let's leave aside whether it is clear enough on the website, newsletter, etc. that there will be a "no show" surcharge... (the website does mention under "rates" that "additional charges" will be levied if a reservation is not initiated (i.e. no show) or annulation of a reservation).

At the same time Mobility is after all a cooperative with the purpose of offering "mobility" to its members (and others). In keeping with the cooperative spirit it thus makes sense to allocate resources to those members that actually need them.

If one member simply reserves a car but does not use it, this is a loss for the cooperative as a whole. Hence a punitive charge in the form of no show surcharge to encourage cancelling reservations if one does not need a car.
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Last edited by Mica; 13.11.2014 at 18:48. Reason: typos: also disclosure I am mobility genossenschafter
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  #27  
Old 01.11.2015, 17:12
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Re: Stupid Mobility no-show fees!

I once had a 'no-show' fine and complained and got it refunded
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Old 01.11.2015, 18:33
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Re: Stupid Mobility no-show fees!

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It's a bit of crappy thing to do. I'd expect the cancellation penalty notice to be made quite prominent.
I think it was quite prominent. At least, I knew about it, and I don't normally read the "Mobility Journal" when it arrives either. Either I was truly desperate for reading matter that month and so did read it after all, or else they sent a letter as well as mentioning it in the newsletter. Suspect the latter but can't entirely rule out the former.
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  #29  
Old 01.11.2015, 18:46
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Re: Stupid Mobility no-show fees!

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I once had a 'no-show' fine and complained and got it refunded
a year later?
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