Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Reply
 
Thread Tools Display Modes
  #1  
Old 26.02.2015, 14:12
Newbie 1st class
 
Join Date: Feb 2010
Location: Lausanne
Posts: 12
Groaned at 6 Times in 3 Posts
Thanked 3 Times in 2 Posts
misir is considered unworthymisir is considered unworthymisir is considered unworthy
Unbeliavable FUST

really surprised about the electrical hose invoice of 81CHF which was not mentioned (but apparently written into the delivery form) during the montage of my washing machine.

Customer service just told me they will charge another 81CHF if they come and take back those electrical hoses. Very professional Fust.. go on like this!!
Reply With Quote
The following 2 users groan at misir for this post:
  #2  
Old 26.02.2015, 15:23
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 6,619
Groaned at 306 Times in 203 Posts
Thanked 8,282 Times in 2,958 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Unbeliavable FUST

What's "electrical hose" and are they good against varicose veins??
Reply With Quote
This user would like to thank AbFab for this useful post:
  #3  
Old 26.02.2015, 15:27
dodgyken's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Democratic Republic Kenistan
Posts: 10,302
Groaned at 350 Times in 285 Posts
Thanked 18,618 Times in 7,077 Posts
dodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond reputedodgyken has a reputation beyond repute
Re: Unbeliavable FUST

Quote:
View Post
really surprised about the electrical hose invoice of 81CHF which was not mentioned (but apparently written into the delivery form) during the montage of my washing machine.

Customer service just told me they will charge another 81CHF if they come and take back those electrical hoses. Very professional Fust.. go on like this!!
Its not just FUST.

I'm going to invoice you 81chf for reading your post, 81chf for writing a reply and 81chf for sending an invoice.
Reply With Quote
The following 2 users would like to thank dodgyken for this useful post:
  #4  
Old 26.02.2015, 15:33
adrianlondon's Avatar
Forum Legend
 
Join Date: Nov 2009
Location: Basel
Posts: 8,997
Groaned at 190 Times in 173 Posts
Thanked 24,963 Times in 6,701 Posts
adrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond reputeadrianlondon has a reputation beyond repute
Re: Unbeliavable FUST

Quote:
View Post
What's "electrical hose" ...?
The one used to montage the washing machine, silly!
Reply With Quote
The following 4 users would like to thank adrianlondon for this useful post:
  #5  
Old 26.02.2015, 15:34
Dougal's Breakfast's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: GL
Posts: 15,743
Groaned at 978 Times in 746 Posts
Thanked 40,140 Times in 12,531 Posts
Dougal's Breakfast has a reputation beyond reputeDougal's Breakfast has a reputation beyond reputeDougal's Breakfast has a reputation beyond reputeDougal's Breakfast has a reputation beyond reputeDougal's Breakfast has a reputation beyond reputeDougal's Breakfast has a reputation beyond repute
Re: Unbeliavable FUST

Quote:
View Post
What's "electrical hose"
It's the rubber pipe which transports the electricity from the wall socket to the washing machine. They're terribly prone to leakage, which is why it's always good to have it installed by a professional.
Reply With Quote
The following 6 users would like to thank Dougal's Breakfast for this useful post:
  #6  
Old 26.02.2015, 15:39
Today only's Avatar
Forum Legend
 
Join Date: Dec 2010
Location: Europe
Posts: 4,290
Groaned at 508 Times in 315 Posts
Thanked 4,780 Times in 2,333 Posts
Today only has a reputation beyond reputeToday only has a reputation beyond reputeToday only has a reputation beyond reputeToday only has a reputation beyond reputeToday only has a reputation beyond repute
Re: Unbeliavable FUST

Quote:
View Post
It's the rubber pipe which transports the electricity from the wall socket to the washing machine. They're terribly prone to leakage, which is why it's always good to have it installed by a professional.
And there i was thinking it was all WiFi these days..............silly me
Reply With Quote
The following 3 users would like to thank Today only for this useful post:
  #7  
Old 26.02.2015, 15:52
neddy's Avatar
Forum Veteran
 
Join Date: Dec 2014
Location: Geneva
Posts: 1,422
Groaned at 22 Times in 16 Posts
Thanked 1,845 Times in 780 Posts
neddy has a reputation beyond reputeneddy has a reputation beyond reputeneddy has a reputation beyond reputeneddy has a reputation beyond reputeneddy has a reputation beyond repute
Re: Unbeliavable FUST

Sounds like one of those cable issues where you buy a PC only to find the cable doesn't come with it. Can you contact the machine manufacturer via e-mail to ask what accessories come with the machine? When we've bought stuff (not from Fust - we have standards) the quote has included machine, delivery & installation.
Reply With Quote
  #8  
Old 26.02.2015, 23:06
Mrs. Doolittle's Avatar
Forum Legend
 
Join Date: May 2007
Location: Aargau
Posts: 5,522
Groaned at 149 Times in 107 Posts
Thanked 6,277 Times in 2,969 Posts
Mrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond repute
Re: Unbeliavable FUST

Quote:
View Post
really surprised about the electrical hose invoice of 81CHF which was not mentioned (but apparently written into the delivery form) during the montage of my washing machine.

Customer service just told me they will charge another 81CHF if they come and take back those electrical hoses. Very professional Fust.. go on like this!!
You do realize that a washing machine runs on electricity. So it has to be connected to the main power supply and if they needed extra materials you are expected to pay for it. But during the installation someone should have explained this to you.

If they take back the hoses the machine won't work, right? Just pay the chf 81. For that price you won't even get an electrician to come to your house.

Years ago the landlord of the home we rented ordered a new dishwasher from Fust. I was home during the installation and everything seemed fine. A week or so later the landlord calls me and starts shouting at me about why I told Fust to install a "sand filter". I had no idea what he was talking about and I told him so. Apparently the installer felt this would be a good idea and took the initiative to install even though it wasn't ordered. He never asked me or told me. It is actually not a bad thing to install. It is not very expensive.

The landlord refused to pay for it so Fust actually sent someone back to remove it. Surely that costs more than the actual part.
__________________

Reply With Quote
The following 3 users would like to thank Mrs. Doolittle for this useful post:
  #9  
Old 27.02.2015, 14:22
Forum Veteran
 
Join Date: Jun 2010
Location: Zurich
Posts: 689
Groaned at 14 Times in 10 Posts
Thanked 534 Times in 280 Posts
tooki has an excellent reputationtooki has an excellent reputationtooki has an excellent reputationtooki has an excellent reputation
Re: Unbeliavable FUST

I recently had Bosch-Siemens here to repair my dishwasher under warranty. The repairman did the repair, and without asking me, started a test cycle using a bottle of dishwasher cleaner ("Maschinenpfleger", the stuff to clean the machine itself, not the dishes) he brought. He informs me of this after the fact, tells me what to do when it's done, and hands me another bottle of cleaner and says "do it again in 6 months".

A few days later, I get a bill from them for 17 francs for the two bottles of cleaner. I called them back to raise hell, since they didn't ask me whether I wanted them. I said that since I didn't request them, they are a gift under the law. (Which is true. A company can demand the unordered item be returned, but must arrange pickup/postage at their cost.) They tried to convince me to pay for the one they used without asking me, and I said no. Eventually they actually sent someone by to pick up the other bottle, worth 8.50 or something. Surely it cost them more in fuel -- never mind in customer goodwill -- to do that instead of just saying "Our mistake, keep it with our compliments."

</Switzerlanded>
Reply With Quote
The following 3 users would like to thank tooki for this useful post:
  #10  
Old 27.02.2015, 15:21
Senior Member
 
Join Date: Jan 2007
Location: Baden area
Posts: 338
Groaned at 0 Times in 0 Posts
Thanked 353 Times in 165 Posts
chrisIDS has an excellent reputationchrisIDS has an excellent reputationchrisIDS has an excellent reputationchrisIDS has an excellent reputation
Re: Unbeliavable FUST

I had a similar issue with having my car speedometer calibrated against professional equipment—against my will. Twice in the same day, by the good folks in Kanton Luzern.

They even had the audacity to send me a detailed calibration report (showing that my actual speed was 89 km/h, whilst the speedo displayed 100 km/h) - and with a bill for 20 CHF !

To add insult to injury, they have not bothered sending the second calibration report (when I was driving with an indicated speed of 90 km/h)

I have already had my speedo calibrated at TCS a couple of years back during the MFK, for a range of speeds (50 - 120 km/h). In light of that, I am tempted to not pay the 20CHF and show them the evidence that my car speedo has already been calibrated, thank you very much.

__________________
- Thanks
Chris
Reply With Quote
The following 4 users would like to thank chrisIDS for this useful post:
  #11  
Old 27.02.2015, 15:36
me.anon's Avatar
Forum Veteran
 
Join Date: Jan 2012
Location: thun
Posts: 1,484
Groaned at 22 Times in 16 Posts
Thanked 1,843 Times in 901 Posts
me.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond repute
Re: Unbeliavable FUST

Quote:
View Post
I had a similar issue with having my car speedometer calibrated against professional equipment—against my will. Twice in the same day, by the good folks in Kanton Luzern.

They even had the audacity to send me a detailed calibration report (showing that my actual speed was 89 km/h, whilst the speedo displayed 100 km/h) - and with a bill for 20 CHF !

To add insult to injury, they have not bothered sending the second calibration report (when I was driving with an indicated speed of 90 km/h)

I have already had my speedo calibrated at TCS a couple of years back during the MFK, for a range of speeds (50 - 120 km/h). In light of that, I am tempted to not pay the 20CHF and show them the evidence that my car speedo has already been calibrated, thank you very much.

I had to read it a couple of times to understand that the 20.- was not a speeding fine. But the error looks like something over 12%. Are your Summer and Winter wheels of different diameter ?
Reply With Quote
This user would like to thank me.anon for this useful post:
  #12  
Old 27.02.2015, 16:55
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Zürich
Posts: 7,750
Groaned at 178 Times in 153 Posts
Thanked 9,695 Times in 5,265 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Unbeliavable FUST

Quote:
View Post
And there i was thinking it was all WiFi these days..............silly me
No, silly! They use WiFi for the water input
Reply With Quote
The following 2 users would like to thank marton for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Jelmoli Fust edfollett Daily life 2 19.12.2013 22:29
Fust mini washing machine, Lausanne Sherer4 Items for sale 2 24.09.2013 15:43
Is FUST a quality electronic?? purplesharks Housing in general 16 26.08.2012 15:36
Fust voucher for sale kashif Items for sale 4 06.01.2012 09:06
What is Fust?! NSchulzi Daily life 7 28.10.2009 21:22


All times are GMT +2. The time now is 14:09.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0