Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner  
Thread Tools Display Modes
Old 09.04.2015, 10:29
Posts: n/a
Re: Digitec - broke my laptop, refund declined!

View Post
I think the discussion about who-did-what can go on forever. It all goes down to the person(s) you talk to. I know we as customers expect those stores to behave consistently (and nicely!) regardless of the individual we are talking to but still we cannot ignore the fact that as any employee does, there are those who sympathize with us as customer, as those who don't. There are those who do their job with passion and those that don't. So saying Digitec did this and Brack did that is not going to help anyone in his/her choice of a tech shop to buy from.

My 2 cents.
I disagree. A lot of the attitude to customers is driven by corporate policy. I know, from dealing with senior people at Digitec, that they actively seek to avoid refunding customers for defective merchandise, instead requiring the customer to have the item repaired by their own service centre. If (when!) that repair is found not to solve the problem, the customer has to return the item for a second attempt at repairing the fault. This process repeats, I don't recall how many times -- 5, I think?!!! -- before Digitec *may* accept that some sort of a refund is due. I don't know what happens then, as I refused to suffer the inconvenience of several trips to Digitec plus months without my laptop!

Digitec's model is to make it supremely difficult for the customer to exercise their rights. They don't expressly avoid their legal responsibility, but they make it seriously hard for customers to get what is legally due to them.

I can't comment on Brack as I haven't bought from them -- but given what I've read here, I will, at the next opportunity.
Reply With Quote
The following 3 users would like to thank for this useful post:

customer service, digitec, galaxus, repair, swiss law

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Refund from Digitec didn't work (messed up) chetan8905 Other/general 9 26.08.2015 22:41
My kitchen sink faucet broke (pipe inside) and burst in my kitchen rapunzel09 Insurance 6 11.03.2014 08:05
An acer laptop broke in one hour Simon81 TV/internet/telephone 28 23.01.2013 15:18
After 6 years my B-Permit renewal was declined... Traubert Permits/visas/government 32 30.12.2011 15:00
I broke my forum language settings! swisscheese Forum support 1 21.07.2006 07:14

All times are GMT +2. The time now is 09:08.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0