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  #881  
Old 26.04.2010, 14:32
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Re: Swiss Manners

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Oh and American shop assistants: I don't really care what you're name is. Stop following me around like a puppy dog.
In clothing shops: "How do these jeans make my ass look?"

It gets rid of them rather quickly. Males and females.
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  #882  
Old 26.04.2010, 15:23
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Re: Swiss Manners

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Not really a Swiss thing, but what I find more annoying is when you ask if they have something (especially clothing in a particular size) the assistant just rummages through the same things you've been looking at before saying no.
Or:
Me: "Do you have these jeans in a 38" waist size?"
Shop assistant: *pitying glance* "We cater to a younger crowd, so we don't do big sizes..."

Or:
*walks into shop* shop assistant practically rushes up and whispers "I'm afraid we don't have ANYTHING in your size"
Clearly fat people ruin their design concept and must be got rid of...

Or:
Me, in a belligerent mood: "you do realise that a lot of people wear larger sizes, especially tall women?"
SA: "It's not OUR problem if people are getting fat, why don't you just lose weight?"

I could go on for days. Yes, I'm large but unless you are a medical doctor, you have no business making me feel like shit for it, ok?

When I was in Canada, I walked into this jeans shop and meekly asked whether they possibly had "sizes as big as mine". The shop assistant gave me a genuinely confused look and went "what do you mean, big?". Now she's probably a great actress and yes, I bought four pairs of jeans but it still felt really nice. REALLY nice.
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  #883  
Old 26.04.2010, 16:45
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Re: Swiss Manners

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Or:
Me: "Do you have these jeans in a 38" waist size?"
Shop assistant: *pitying glance* "We cater to a younger crowd, so we don't do big sizes..."

Or:
*walks into shop* shop assistant practically rushes up and whispers "I'm afraid we don't have ANYTHING in your size"
Clearly fat people ruin their design concept and must be got rid of...

Or:
Me, in a belligerent mood: "you do realise that a lot of people wear larger sizes, especially tall women?"
SA: "It's not OUR problem if people are getting fat, why don't you just lose weight?"

I could go on for days. Yes, I'm large but unless you are a medical doctor, you have no business making me feel like shit for it, ok?

When I was in Canada, I walked into this jeans shop and meekly asked whether they possibly had "sizes as big as mine". The shop assistant gave me a genuinely confused look and went "what do you mean, big?". Now she's probably a great actress and yes, I bought four pairs of jeans but it still felt really nice. REALLY nice.
You are F'ing kidding me!!!

How do you not deck these ignorant pricks? As you said, not everyone is anorexic.

Brian.
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  #884  
Old 26.04.2010, 16:53
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Re: Swiss Manners

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The question is not whether they are incompetent ot not, I have yet to receive competent service in either Ireland or England, only the natives tend to be so polite its difficult to point their failings out to them.
When i first moved to Ireland I was warned that whilst the British tend not to say what they mean, the Irish tend to not mean what they say.

On a wider point, even if people come over as rude here I am so impressed with the level of service here. Not just people on time but where else can you not speak the language and still deal with nearly everything.

Are we being what the Aussies would call whinging poms?
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  #885  
Old 26.04.2010, 16:56
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Re: Swiss Manners

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Are we being what the Aussies would call whinging poms?
As near as I can tell that's what the Aussies call all Brits - so probably yes.
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  #886  
Old 26.04.2010, 17:35
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Re: Swiss Manners

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Or:
Me: "Do you have these jeans in a 38" waist size?"
Shop assistant: *pitying glance* "We cater to a younger crowd, so we don't do big sizes..."

Or:
*walks into shop* shop assistant practically rushes up and whispers "I'm afraid we don't have ANYTHING in your size"
Clearly fat people ruin their design concept and must be got rid of...

Or:
Me, in a belligerent mood: "you do realise that a lot of people wear larger sizes, especially tall women?"
SA: "It's not OUR problem if people are getting fat, why don't you just lose weight?"

I could go on for days. Yes, I'm large but unless you are a medical doctor, you have no business making me feel like shit for it, ok?

When I was in Canada, I walked into this jeans shop and meekly asked whether they possibly had "sizes as big as mine". The shop assistant gave me a genuinely confused look and went "what do you mean, big?". Now she's probably a great actress and yes, I bought four pairs of jeans but it still felt really nice. REALLY nice.
Really People give you those comments here? I would so lose it!!!!
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  #887  
Old 26.04.2010, 17:43
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Re: Swiss Manners

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Really People give you those comments here? I would so lose it!!!!
Yeah, lotsa funny comments. You don't lose it. You learn how to shrug it off and eventually have fun playing dumb and with comments like "merci beaucoup, madame, now - can you tell me where I find a shop here with assistants that have tact, enjoy their work, are competent and are actually people persons?" (wash their hands, don't blow noses in my face, notice their customers, smile, value my time, etc...take your pic). Overall, it is not worth to get your nerves all worked up over somebody's poor performance and arrogance.

I also noticed that people in customer services who are rude here never ever expect people to elegantly and lightheartedly point things out to them, it's a good laugh.
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  #888  
Old 26.04.2010, 17:58
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Re: Swiss Manners

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Really People give you those comments here? I would so lose it!!!!
I compensate with a serious internet shopping addiction. One day I will bomb the customs duties department, btw.

The one time I seriously lost it, I ended up with a shopping voucher. I had just been told I had lupus and was dosed up on cortisone, so distinctly puffy and also rather upset at the whole situation. The shopping assistant was practically in tears by the time I finished ranting at her, not because I insulted her but because she probably felt like a horrible person and maybe also a little scared of getting fired. I'm not usually that extreme but telling someone that they shouldn't try on a dress (in the correct size) because they might stretch it and ruin it for someone else didn't go down well.

Paris shop assistants are even worse though, they will actually gossip about the customers within earshot. Nasty gossip. Ok, I get cranky too when I'm on a diet...
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  #889  
Old 26.04.2010, 18:04
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Re: Swiss Manners

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...Ok, I get cranky too when I'm on a diet...
Ah, but for that they sell those tiny Lindt chocolates at the kiosks here, haha...Diet or not, those are always always healthy!

Endorphines, ooooh.
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  #890  
Old 26.04.2010, 18:15
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Re: Swiss Manners

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Ah, but for that they sell those tiny Lindt chocolates at the kiosks here, haha...Diet or not, those are always always healthy!

Endorphines, ooooh.
Alternatively, don't diet, just aim for healthy food habits with a bit of exercise.
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  #891  
Old 26.04.2010, 19:16
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Re: Swiss Manners

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Or:
Me: "Do you have these jeans in a 38" waist size?"
Shop assistant: *pitying glance* "We cater to a younger crowd, so we don't do big sizes..."

Or:
*walks into shop* shop assistant practically rushes up and whispers "I'm afraid we don't have ANYTHING in your size"
Clearly fat people ruin their design concept and must be got rid of...

Or:
Me, in a belligerent mood: "you do realise that a lot of people wear larger sizes, especially tall women?"
SA: "It's not OUR problem if people are getting fat, why don't you just lose weight?"

I could go on for days. Yes, I'm large but unless you are a medical doctor, you have no business making me feel like shit for it, ok?
Wouldn't you like to be able to do something like this?

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  #892  
Old 26.04.2010, 19:45
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Re: Swiss Manners

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When i first moved to Ireland I was warned that whilst the British tend not to say what they mean, the Irish tend to not mean what they say.

On a wider point, even if people come over as rude here I am so impressed with the level of service here. Not just people on time but where else can you not speak the language and still deal with nearly everything.

Are we being what the Aussies would call whinging poms?
So far I found Swiss customer service delivered with a "I can't be bothered attitude"
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  #893  
Old 26.04.2010, 19:47
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Re: Swiss Manners

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I often nip into shops -ask if they have something - 9/10 times the answer is "no we don't" accompanied with a blank expression-end of conversation unless i push it.
When i nip into a shop in northern england 9/10 times the answer is "sorry sir we don't actually stock this article but we may be able to order it for you ,if you have time i can ask my colleague if you want?"accompanied with a friendly smile.
"sorry mate we don't deal with that side of business here but Sweatenhams on Kings st does for sure -it's just 200 yards down on the left-here i'll show you i'm nipping down there anyway "-more smiles -small talk about weather-related subject matter etc "just visiting are you ?"---blah blah nice nice happy happy-"cheers mate"-etc -"good luck!"
I think it is rude to not help a customer -the service here in Suisse is beyond belief-they actually make one feel very uncomfortable.
Could be i'm just too damn good looking (in fact i know this )
One thing I didn't like about the UK, is that they never seem to stock enough items, but given that, they are 1000 times friendlier then the Swiss.
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  #894  
Old 26.04.2010, 20:12
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Re: Swiss Manners

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Wouldn't you like to be able to do something like this?

My dad did that to a car salesman once.

He was interesting in a Big Cadillac and the salesman took one look at him in his polyester shirt and slacks and scuffed wingtips and told him that he would be better off in the Buick sales room.

He went next door and bought a Lincoln Town Car with cash. Then he came back the dealer and asked to speak to the owner and informed the owner that the salesman had cost them a sale. Then he walked out and drove away.

It is lovely when you can rub their faces in it.

Of course the problem is that most Swiss Sales Associates don't work for commission. At least not as far as I have been able to ascertain.

Brian.
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  #895  
Old 26.04.2010, 22:18
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Re: Swiss Manners

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Whilst we are on the subject, yesterday I was in Zug Co-Op and asked an assistant, having first said 'excuse me', where the wine was. The sour faced bint turned to me with a face like thunder (literally; not even a flicker of a smile and barely disguised loathing) and spat 'upstairs'.
Try NOT to say anything like "excuse me / pardon / exgüsi" but say Grüezi-Wohl or Hallo or something thelike and make it clear that you trust the supreme wisdom of the local expert, and absolutely ignore any "sour-faced - non-smiling" attitude .... just behave as if so much appreciating the expertise provided

I for instance approach people by saying "ahh Grüezi-Wohl, Sii chönd mir sicher säge wo .... zfinde isch"
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Old 26.04.2010, 22:25
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Re: Swiss Manners

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Try NOT to say anything like "excuse me / pardon / exgüsi" but say Grüezi-Wohl or Hallo or something thelike and make it clear that you trust the supreme wisdom of the local expert, and absolutely ignore any "sour-faced - non-smiling" attitude .... just behave as if so much appreciating the expertise provided

I for instance approach people by saying "ahh Grüezi-Wohl, Sii chönd mir sicher säge wo .... zfinde isch"
Ah, that is an interesting take on Customer Service. Where the Customer serves the Shop Assistant and kisses the employee's ass instead of the other way around.

Hmmmm,...

Brian.
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  #897  
Old 26.04.2010, 22:27
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Re: Swiss Manners

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One thing I didn't like about the UK, is that they never seem to stock enough items, but given that, they are 1000 times friendlier then the Swiss.
To my experience, British shop folks are very polite, but seldom really friendly.
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  #898  
Old 26.04.2010, 22:36
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Re: Swiss Manners

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My dad did that to a car salesman once.

He was interesting in a Big Cadillac and the salesman took one look at him in his polyester shirt and slacks and scuffed wingtips and told him that he would be better off in the Buick sales room.

He went next door and bought a Lincoln Town Car with cash. Then he came back the dealer and asked to speak to the owner and informed the owner that the salesman had cost them a sale. Then he walked out and drove away.

It is lovely when you can rub their faces in it.

Of course the problem is that most Swiss Sales Associates don't work for commission. At least not as far as I have been able to ascertain.

Brian.
They in Switzerland work on fixed wages. BUT the good ones have a reputation. I knew the one who sold Opels at Lüthy Volketswil for many years (Mr Hug) and I knew the one who sold FIAT in Wollishofen, also for many years. No, good car salesmen are highly paid personalities here, who for sure will NOT send you to another shop. And I can tell you that one of my partners for years again and again bought his new cars from the same garage as the salesman there knows the business. Car salesmen here try to get any business they can.

The salesman described above simply was NOT up to his job
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Old 26.04.2010, 22:41
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Re: Swiss Manners

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Ah, that is an interesting take on Customer Service. Where the Customer serves the Shop Assistant and kisses the employee's ass instead of the other way around.

Hmmmm,...

Brian.
No, no, no, you do NOT serve the shop assistant, you motivate the person to serve y o u ! True, you possibly do the thing in which the local manager FAILED , as far too many managers enjoy criticizing their "subjects" and never praise them for efforts done
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Old 26.04.2010, 22:59
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Re: Swiss Manners

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No, no, no, you do NOT serve the shop assistant, you motivate the person to serve y o u ! True, you possibly do the thing in which the local manager FAILED , as far too many managers enjoy criticizing their "subjects" and never praise them for efforts done
I have heard from Swiss people, that this is a major failing of the "management style" in this country. That Management tends to "mock" their staff and criticize them rather than help them be successful. If this is true, then I can understand why there are so many pointless encounters with shop assistants.

Brian.
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