Go Back   English Forum Switzerland > Living in Switzerland > Complaints corner
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 23.06.2015, 19:05
Newbie 1st class
Join Date: Apr 2009
Location: Lausanne
Posts: 21
Groaned at 9 Times in 3 Posts
Thanked 7 Times in 5 Posts
kkckkc has annoyed a few people around herekkckkc has annoyed a few people around here
legal customer protection rights in CH?

Last week I bought a Campingaz: 3 Series BBQ for about chf450 from super-discount.ch. In the past I bought all my kitchen white goods from them and had no problems.

This time, the bbq was faulty.. one of the control knobs melted off on first use...clearly a fire and health hazard..! I have sent two e-mails to super-discount.ch and one to campingaz but no response. Called super-discount last week and they stated that my e-mail had been forwarded to campingaz/coleman.

I feel like I am being ignored and it's irritating me enough that I am about to talk to legal. None of us has time to chase up this kind of crap.

Tomorrow it will be a week since my first e-mail. Can anyone tell me what customers rights are in CH? The bbq took two hours to put together and weighs approx. 60kg - i don't fancy having to undo and repack it all.

I wish I had bought on amazon. Even if it's amazon in the UK or DE, atleast there are no issues with returns and refunds. Lesson learned..!

Reply With Quote
The following 3 users groan at kkckkc for this post:

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer protection - web hosting problems bluewater Other/general 8 14.09.2011 13:32
Customer rights on a Sunrise issue Sgt. Bilko Other/general 11 12.09.2011 23:23
Drycleaner destroyed my suit (Customer rights) NicM Complaints corner 8 31.05.2011 23:05
Personal and motor legal protection droblek2 Insurance 0 29.06.2010 12:27

All times are GMT +2. The time now is 17:37.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0