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-   -   Customer Laws in Switzerland (https://www.englishforum.ch/complaints-corner/238273-customer-laws-switzerland.html)

YaPaY 05.08.2015 23:59

Customer Laws in Switzerland
 
Dear all,

(I hope you can understand my post correctly. My English is very poor)

I was looking for longtime a Datacenter. I need colocation therefore I can put my servers in Datacenter and I was able to work. (I have a small IT company)

I have found one and I have communicate them. they send me an agreement. But I wanted to get more information. Therefore I decided to make a small meeting with Datacenter's responsible person. We met in Datacenter and we agreed. One day later they send me a new agreement. Normally, I should sign and send them but they didn't send me SLA (Service Level Agreement). Without SLA I didn't want to sign contract. I didn't know exactly my rights and other things.

I requested from person SLA. He didn't answer my mail. 4 days later I wrote again and remind the person may email but this time again he didn't answer me either. I am calling the company and I am rying to reach him but he is always on the line and he don't answer me. I leaved many time message. I can clearly say that he ignore me.

I can work with another Datacenter company but the price is really very good for me. I would not find another Datacenter with this prices. It is far away impossible.

On the other hand the reaction of this company to me very annoying. I lost time and money.

I am asking to everyone what I can do or what I should do? I am very open for every ideas.

Thanks in advance.

daffy99 06.08.2015 02:13

Re: Customer Laws in Switzerland
 
They are cheap.

You experience behaviour you do not like.

You want to force them to behave the way you like - and still be cheap.

I guess that this will not end well.

As an aside, I would request the SLA as well. But then there probably is a reason they are cheap.

dodgyken 06.08.2015 07:42

Re: Customer Laws in Switzerland
 
To clairfy:
1) You find cheapest option
2) You request "SERVICE level agreement"
3) You receive bad SERVICE
4) You want to continue based on price

Really????

If they respond with the speed of a Brontosaurus to sales emails (the bit that brings in money) do you really think they'll be any better when something goes wrong (the bit that costs money)??

Chuff 06.08.2015 07:48

Re: Customer Laws in Switzerland
 
Quote:

Originally Posted by YaPaY (Post 2429176)
Dear all,

(I hope you can understand my post correctly. My English is very poor)

I was looking for longtime a Datacenter. I need colocation therefore I can put my servers in Datacenter and I was able to work. (I have a small IT company)

I have found one and I have communicate them. they send me an agreement. But I wanted to get more information. Therefore I decided to make a small meeting with Datacenter's responsible person. We met in Datacenter and we agreed. One day later they send me a new agreement. Normally, I should sign and send them but they didn't send me SLA (Service Level Agreement). Without SLA I didn't want to sign contract. I didn't know exactly my rights and other things.

I requested from person SLA. He didn't answer my mail. 4 days later I wrote again and remind the person may email but this time again he didn't answer me either. I am calling the company and I am rying to reach him but he is always on the line and he don't answer me. I leaved many time message. I can clearly say that he ignore me.

I can work with another Datacenter company but the price is really very good for me. I would not find another Datacenter with this prices. It is far away impossible.

On the other hand the reaction of this company to me very annoying. I lost time and money.

I am asking to everyone what I can do or what I should do? I am very open for every ideas.

Thanks in advance.

I find it amusing/worrying how you are trying to develop a business and receive advice on how to build that business purely on advice from the EF forum community, who have less than zero emotional investment in what you are doing.

From the negligible amount of research you appear to have done on the topics you raise, and the money you are willing to spend to get meaningful advice on your legal and statutory rights, you aren't really serious in doing what it is you want to do and I fail to see how you will succeed without some serious drama.

I just hope you don't blame EF when things go completely wrong. Stop skimping and pay to get some meaningful service in a country that you must know is not a cheap place to build a business. Your relationship with this datacenter company is already starting on a very bad foot, they are blatantly ignoring you, and you want to push to make them your provider which will further increase tension for a business service that should give you total peace of mind? Does not compute.

YaPaY 06.08.2015 11:56

Re: Customer Laws in Switzerland
 
@Richdog,

This is startup and first year I estimate access only few customers. (most of them my friends and they are not worry service disconnects or similar things.

The first year will be trial/marketing year of my business. If I feel things good I would transfer my servers every time to expensive Datacenters.

Please give your precious&unique advices to others. and a small advice from me please comment the things without gather the enough variable.

Guest 06.08.2015 12:00

Re: Customer Laws in Switzerland
 
Quote:

Originally Posted by YaPaY (Post 2429327)
@Richdog,

This is startup and first year I estimate access only few customers. (most of them my friends and they are not worry service disconnects or similar things.

The first year will be trial/marketing year of my business. If I feel things good I would transfer my servers every time to expensive Datacenters.

Please give your precious&unique advices to others. and a small advice from me please comment the things without gather the enough variable.


How to go belly up in one easy lesson

Chuff 06.08.2015 12:43

Re: Customer Laws in Switzerland
 
Quote:

Originally Posted by YaPaY (Post 2429327)
@Richdog,

This is startup and first year I estimate access only few customers. (most of them my friends and they are not worry service disconnects or similar things.

The first year will be trial/marketing year of my business. If I feel things good I would transfer my servers every time to expensive Datacenters.

Please give your precious&unique advices to others. and a small advice from me please comment the things without gather the enough variable.

I'm not sure simply using Google translate will be good enough for you to hold a meaningful discussion. If you do not speak English or German then I think you are really going to have a tough time setting up a business in Switzerland. It would be better for you to find someone who speaks your native language and also English/German who can then assist you with negotiations and researching the legal side of things.

YaPaY 06.08.2015 12:49

Re: Customer Laws in Switzerland
 
Really I don't need your comments. Please no more.

Chuff 06.08.2015 13:07

Re: Customer Laws in Switzerland
 
Quote:

Originally Posted by YaPaY (Post 2429358)
Really I don't need your comments. Please no more.

It's a public forum, sorry...

dodgyken 06.08.2015 13:24

Re: Customer Laws in Switzerland
 
Quote:

Originally Posted by YaPaY (Post 2429358)
Really I don't need your comments. Please no more.

Could you let us know which comments you need? :p


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