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  #41  
Old 30.03.2020, 13:18
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Re: Lazy Conforama delivery service

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If Ikea et al can deliver directly to your home (and, for that matter, waive their express delivery fee) and not via a store, why the devil can't Conforama?
Might depend on the service model. IKEA generally delivers to your front door. Does Conforama assemble the bed too?
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  #42  
Old 30.03.2020, 13:20
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Re: Lazy Conforama delivery service

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Except for this <<I'm losing what little interest I might otherwise be getting on my money>>. Unless that bed is 'something else' (gold plated, self-making .... what else could I think of).
Agreed - "interest" (ha!) really is the least of my concerns. But I really can't afford to be out of pocket to the cost of a bed without receiving something (ie a bed!) in return
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  #43  
Old 30.03.2020, 13:20
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Re: Lazy Conforama delivery service

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Agreed.
Except for this <<I'm losing what little interest I might otherwise be getting on my money>>. Unless that bed is 'something else' (gold plated, self-making .... what else could I think of).
Maybe it comes with a " bed warmer "
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  #44  
Old 30.03.2020, 13:25
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Re: Lazy Conforama delivery service

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Might depend on the service model. IKEA generally delivers to your front door. Does Conforama assemble the bed too?

We ordered delivery without assembly (himself being a handyman), but they specify they are converting assembly orders into delivery-only to your front door.

I wonder if they don't have a central warehouse and all goods are delivered directly to the branches from the suppliers/manufacturers, hence branch closed = no delivery from the branch? Pure supposition on my part and I would never have imagined that a company offering web orders wouldn't have a central warehouse...

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@eng_ch do be prepared for delivery tomorrow just in case. You're the one who reached out, not them. It's possible the person you got on the phone doesn't actually know what's going on.
Indeed. I called the branch number; can't get through on main customer service number. We're going to wait and see what happens (or not) tomorrow.
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  #45  
Old 30.03.2020, 13:30
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Re: Lazy Conforama delivery service

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.....
Indeed. I called the branch number; can't get through on main customer service number. We're going to wait and see what happens (or not) tomorrow.
Don't sleep away reporting back.
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  #46  
Old 30.03.2020, 14:38
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Re: Lazy Conforama delivery service

The statement that there will be no deliveries until after the shutdown contradicts their website. I would rely on the latter and be home for delivery tomorrow.
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  #47  
Old 30.03.2020, 15:47
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Re: Lazy Conforama delivery service

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The statement that there will be no deliveries until after the shutdown contradicts their website. I would rely on the latter and be home for delivery tomorrow.

Indeed. And where else would I be right now?!
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  #48  
Old 30.03.2020, 16:20
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Re: Lazy Conforama delivery service

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Indeed. And where else would I be right now?!
The government advised all companies to pretend they won't deliver and then report back whether the person was home when they do anyway. Tricky stunt to circumvent data privacy act.
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  #49  
Old 30.03.2020, 17:45
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Re: Lazy Conforama delivery service

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Indeed. And where else would I be right now?!
That's what everybody claims these days
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  #50  
Old 01.04.2020, 06:39
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Re: Lazy Conforama delivery service

So, did the bed arrive?

If you paid with a credit card, perhaps contact your credit card company to cancel the transaction.
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  #51  
Old 01.04.2020, 08:36
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Re: Lazy Conforama delivery service

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So, did the bed arrive?

If you paid with a credit card, perhaps contact your credit card company to cancel the transaction.
Nope. No bed. No communication.
I will e-mail and call again today (central number/mail, not branch), wait a couple of days for a reply if need be, then indeed cancel - initally with Conforama, and if no joy there, then through the credit card.

I'd rather have the bed because we were looking for a good 2-3 months before finding the one we wanted. But I do worry about Conforama's survival if they can't actually deliver - there's something fundamentally wrong with their business model if they can't take some advantage of the current situation when their competitors can.
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  #52  
Old 02.04.2020, 09:57
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Re: Lazy Conforama delivery service

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So, did the bed arrive?

If you paid with a credit card, perhaps contact your credit card company to cancel the transaction.
Or just call them and ask for a refund.
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  #53  
Old 02.04.2020, 09:58
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Re: Lazy Conforama delivery service

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Nope. No bed. No communication.
I will e-mail and call again today (central number/mail, not branch), wait a couple of days for a reply if need be, then indeed cancel - initally with Conforama, and if no joy there, then through the credit card.

I'd rather have the bed because we were looking for a good 2-3 months before finding the one we wanted. But I do worry about Conforama's survival if they can't actually deliver - there's something fundamentally wrong with their business model if they can't take some advantage of the current situation when their competitors can.
Ask for a direct number
email?
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